Cobalt District were responsive and very accommodating when I needed to make a change to my order. In the end I received exactly what I was hoping for!
I've never seen any online clothing brand making it so easy to return a purchase until now. Seems counter-intuitive, but I really like it. Outstanding customer service.
USPS lost my package and I was worried that I'd have to go through the process of starting a dispute, but I reached out to Cobalt District and they sent me a replacement at no cost. On the same day, too! Top notch customer service.
One of the best customer service I have received from a clothing company. It was extremely easy to return one of the pieces that I got. No bs store credits, no questions, just a complete refund. I'll most likely be back for more.
You reached out to me to ask if I was okay with waiting for one of the garments since it was going to be delayed. I wasn’t too thrilled with the waiting, but I appreciated caring customer service.
I bought my dress during labor day weekend without knowing there was a sale. The company notified me there was a sale going on and refunded me the sale amount. 5 stars customer service.