ePet LimitedReviews

4.7 / 5

954Reviews
9 / 10Recommend
9.49 / 10 TrustScore

LInda C.

Verified Buyer

Mar 06, 2019

I have been using Epet's for a few years. They are usually excellent on their product ranges and delivery. However, lately everything I would like to reorder is always out of stock and asked to try a different product. I understand that there might be issues with stock from the manufacturer but it’s happening a lot more often. Overall, a great company.

Response from ePet Limited

Feb 20, 2020

Dear Linda C,

Thank you for submitting your review. As a long-time, valuable customer, we're sorry to hear our product range and delivery service was not up-to-scratch lately.

Regarding our product range, we always aim to have sufficient stock of all products but sometimes our suppliers may have a stock shortage or discontinue product lines. On these occasions, our staff do their best to chase for stock and also immediately list replacement product lines when they become available. Also, our staff are here to help (by phone, WhatsApp, email, Facebook and Instagram) and they can recommend alternatives if required (our customer services team speaks English, Cantonese and Mandarin).

Regarding our delivery service, we use a fast and reliable delivery partner to ensure your items are delivered quickly and in their best condition. We're constantly communicating with them to ensure parcels are delivered on-time and any problems are resolved. If you have any further feedback on our delivery service then please don't hesitate to contact us by emailing: sales@epet.hk.

Lastly, thank you for your continued custom and we're looking forward to serving you the next time you shop with us.

Best regards,

Choy L.

Verified Buyer

Feb 23, 2019

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Customer

Verified Buyer

Feb 12, 2019

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Customer

Verified Buyer

Dec 12, 2018

Can I make an order by whatsapp ?

joey

Verified Buyer

Nov 28, 2018

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Gesa S.

Verified Buyer

Oct 20, 2018

Fast delivery and friendly staff. Thank you for the free food samples!

Marina C.

Verified Buyer

Oct 12, 2018

Fast delivery and reasonable price.

Justin

Verified Buyer

Aug 15, 2018

It surprised me that the delivery met my preferred time-slot and the good arrived on time! Hope there will be more discounts and I'll come again for sure! Thank you for your outstanding service!

Iris C.

Verified Buyer

Jul 29, 2018

Good!

Rebecca

Verified Buyer

Jul 02, 2018

Delivery fast and on time. Frozen meat patties are not melted at all. Will buy again.

chocky

Verified Buyer

Jun 28, 2018

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Response from ePet Limited

Feb 20, 2020

Hi Chocky,

Thank you for submitting your review. Would love to hear from you on how we can improve our products and services. Please feel free to contact us by emailing: sales@epet.hk.

Best regards,

Becky Y.

Verified Buyer

Jun 25, 2018

I am very impressed with their service. It is quick, efficient and very reliable. They have not missed any of the footnote I put down in my order. The price they offer is very competitive as well. I have never been this happy shopping with an online store. Excellent service, highly recommended.

Gtse

Verified Buyer

Jun 25, 2018

I am a long frequent customer of ePet and I am happy with their service in delivery and handling of orders. Recently I have a complaint on the quality of Royal Cannin Adult Medium 15 kg bag. After opening of which for more than 1 month or so, laevae (worms) were found inside the dog food. My complaint was taken promptly on 16/6 (Sat) and within 3 days over the weekend, I got a free replacement bag for 15 kg delivered to my house on 19/6. That was very helpful because my dog would not subject to be fed with any other substitute food for too long. Thank you again and I appreciate very much your prompt handling and resolving of my complaint.

Tara

Verified Buyer

Jun 16, 2018

and fast delivery.

Teresa C.

Verified Buyer

Jun 06, 2018

Very good very fast

Michael W.

Verified Buyer

May 04, 2018

the dogfood is good and deliver is fast, but the courier said they won't deliver after 6pm.

Theodor B.

Verified Buyer

Apr 19, 2018

The goods: better priced than others, and delivery was super fast, less than 24 hours. Wide variety of items and easy to navigate. The bads; in the categories I searched (e.g. cat toys) practically everything was out of stock. Up to 70% of items out of stock. Also, the support on the chat function just ‘disappeared’. Chatting the one moment, gone the next!

Response from ePet Limited

Feb 20, 2020

Hi Theodor B,

Thank you for your review and your valuable comments.

We acknowledge that the availability of products in categories other than pet food and supplies has been lacking. We have shared your feedback with our management team and more will be done to ensure that we have a greater variety of products and ensure they are in-stock for our customers to purchase.

Regarding the chat function, we have since greatly improved our communication tools with our customers. You can still contact us via our website but we have a hotline (81913234), WhatsApp (98479066), Facebook Messenger (@ePet.hk) and Instagram Direct Messaging (@epet.hk) for dealing with our customers' inquiries.

We are normally very responsive during our office hours:

Monday to Friday: 10am - 7pm
Saturday: 10am - 2pm
Lunch Hour: 2pm - 3pm
Closed on Sundays & Public Holidays

Best regards,

Cristina C.

Verified Buyer

Apr 14, 2018

I liked the customer service. very prompt reply to my inquiry and my order was delivered quickly. price was reasonable

Lingwei L.

Verified Buyer

Mar 14, 2018

Fast. A lot of choice variety of items. I highly recommended this shop to those who want find one stop shop of pet food and pet needs. And their staff order reviewer is very accommodating and helpful responsive.

Meenakshi C.

Verified Buyer

Mar 04, 2018

Very good selection and very good service