Good pricing and excellent customer service - questions answered quickly and politely

Efficient in delivery and good service. Being the customer for several years. Very reliable.

I asked for advanced notification of the day of delivery so that arrangements could be made to ensure somebody was at the house to take delivery. This was not done. The delivery person contacted me only when he was outside the security gate and I was not at home to let him in.

Actually I am aiming 4.5 star to peer. Unfortunately I am not able to make such selection. Overall I am quite happy with the experience so far.

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Satisfied customer. Thank you and keep up with the good work.

I realised the food I ordered contained chicken fat so I asked for a refund. Stephen was very efficient and helpful. Very impressed with the service. Will come back

As always, good quality and good service!

Very personal service. Excellent. The delivery guy is very friendly and knowledgeable 👍

Delivery is fast! Pls note that your gift food is wasted because my dog is allergic to them. Pls leave a check box for me to uncheck the gift so that your gift can be enjoyed by the dogs in need.

The water dispenser bottle that I bought from them were actually dripping while the one I previously bought from Whiskers and Paws will not.

送貨包裝穩妥

Great service! Rox is currently making friends with her new crate for travelling. Super helpful with their exchange policy when I initially purchased the wrong size product. Easily contactable via WhatsApp, they made the exchange smooth and efficient. Recommended!

Always delivers on time and drivers are fast and very polite

Competative price....Easy to order and efficient delivery with no problems. They find the house easy and deliver outside as asked and send picture of delivery. Very good service!

Good service

我透過網上找到ePet網站並尋找本人所須購買物品，且利用Whatsapp聯絡及詢問有關所購貨物之詳細資料，出乎意料的每次的詢問都會快速回覆和詳盡， 雖然昰文字上溝通，但可以感受到公司員工的熱誠和友善，購買後有email提供貨單並且可以網上追蹤貨物運送流程，今次購物的意外驚喜是ePet送贈多包狗糧試食包，是次購物我是感到非常非常滿意和開心，是愉快的購物。期待下次購買再有意外驚喜🤣🤣

Excellent customer service!

Timely delivery

我覺得Epet 是一間良好老實的商店，接近到期日的特價食品會清楚寫明到期日，令我可以放心購買。職員服務態度亦很好，遇到問題也會跟進。