I honestly feel Healthy Rips is one of the best new companies in the vapour industry.
They have always promptly replied to my emails and processed orders immediately; shipments have always been ASAP and arrived as quickly as can be expected when dealing with international shipping. Any question I've asked I've recieved a direct human response within 24 hrs.
In addition their community presence and PR are top notch. They are extremely open in public forums about their product design and manufacturing. They have freely disclosed the materials used in the construction of their products, have explained and demonstrated the design of the isolated vapour path several times, and directly respond to customer feedback/concerns.
This year they launched the Fury, which is one of my favorite portable vaporizers.. But it was not without flaws. HR took our concerns and feedback into consideration and directly implemented as much of our desires as they could; developing and producing a revised Fury 2 within the same year the original launched! Just incredible service.
I truly feel HR cares about its customers. They could have milked the Fury for a year or two before launching the Fury 2, but they didn't. They improved upon an already excellent product that was selling, just so the customers would have the best vape HR could produce.
Along with the Fury revision HR designed a smell proof cover to address our concerns over portable stealth.. It was offered FREE of charge to any Fury owners who missed out and included with the sale of new ones. When they launched the Fury 2 with their excellently designed WPA, they offered it at a discount for previous owners.. AND it's a reasonable price to buy new as well. Sucks a lot getting a new vape and finding out the accessories cost you as much as the vape! Not the case with the Fury 2. (Seriously, get a WPA.. it totally changes the vaping experience for the better IMO)
In conclusion I've been following HR since I discovered their products early this year and, so far, they have continually gone above and beyond to respond to their customers desires. They do so through direct information, excellent deals and discounts, and taking our feedback into consideration. No vape will be perfect for everyone.. but this company is a good one. Based on their service thus far I cannot imagine a customer being left dissatisfied.
(I have not recieved any deals, discounts or special consideration from HR in exchange for this review. I'm just a regular guy with a lot of vapes who is thrilled to see a new company entering the scene in such a positive way.)