I have had only the most fantastic experiences with Healthy Rips. The last time I placed an order with them, I got an email that it had shipped only half an hour after I placed it! I have emailed them with annoying questions and always received responses very quickly, that were helpful, thorough, and friendly. Their products are excellent as well; very well-made, pristinely packaged, and function just as they are supposed to. I even spilled a good amount of water into my Fury Edge accidentally - I thought for sure it was done for and I'd have to get another one, but it still works just as well as the day I got it. HR has excellent products and equally excellent customer service. I will be a customer for life! Thank you HR for all that you do!