“Great to start with, shocking a year later!”
At the start, our website was fast and reliable. Hosting.co.uk had a phone number and live chat for support.
Now, a year later, their servers hosting our site are more down, than up, they have no live chat support, no telephone support, and support requests take anywhere up to 24hrs to get responded to.
Their support center always blames our website for being down, however, we host multiple domains, some with only the simplest of html, and they are down too. To the whole world.
Check the smallprint, they also say unlimited bandwidth, but throttle your whole account to 1mb/s for ALL websites on that account.
They'll also block your IP if you connect multiple computers to their IMAP service for e-mail.
This is now a problem for our business and we are looking for an alternative. They are extremely unhelpful in responding to support requests, but quick in sales requests. Need I say more.
ONLY buy from them if you don't want to actually USE your service.
A few details about my service so you can judge for yourself.
1 Ultimate account (their highest shared hosting account)
On that account are 4 active domain names with websites.
Of those websites, 1 is PHP Laravel website, 2 WordPress websites, 1 HTML website.
We run probably about 20 e-mail addresses and 4 databases.
Hosting.co.uk cannot keep our service up for more than a few days and this latest stint (that has prompted me to write this review) has been down for 2hrs solid with no word from support even though I've logged a high priority support request.
Their advice was "use one of our VPS or dedicated hosting packages".
Please avoid this company.