I ordered the backbar and retail elixirs and the products are amazing! The take home elixirs smell incredible and the shine you get from the professional treatments is fantastic. They shipped everything all the way to Canada, it arrived quicker than the estimated time which surprised me. Fedex and/or customs opened the boxes which arrived smushed and 6 of the 12 elixirs had leaked including the serum , I emailed them just to let them know not asking for a refund or extra products. Well they did! The new stuff arrived within 5 days in impeccable condition. And I loved the company they used so much to resend the new shipment, I’m now using them to ship products from my own online store. They’re products are fantastic but their customer service is what makes the difference. Thanks Innoluxe!