Simone has done a good job about assistance and refunding the untold customs clearance fee; however, the shipping process needs to be improved. In fact, receiving the parcel (Italy) after 22 days from the order is unacceptable, it had a 5 days stop only at the courier first hub in England. The choice of a courier standard delivery (7-10 days) should be offered to the customer, absolutely avoiding to involve local DHL and Poste Italiane for last part of shipment.