Hi Siobhan, Thank you for your review, we are deeply upset with the situation, we are not perfect but we will always do our best to make things right, We are very sorry for the negative side of your review but we are also happy to here the positive side of the review, our Bin Collection service is something we strive to constantly improve, we are still growing but will do our best make sure this situation doesn't happen again. Thank you Siobhan.