We're so sorry that you were unhappy with your order. We try to inform all of our customers about changes to our products ahead of time, but unfortunately, not everyone receives those updates. We are always looking to innovate our products and improvements to our bags may include better materials and substrates, but never reduces the bag's quality. We will contact you to understand what exactly was unacceptable with the bags you ordered. After being a faithful customer for more than two years, we hope you give us another chance to make this right and not rate us so low for this one time experience