I really enjoyed the course - overall it was Excellent! The material was laid out in a user friendly way with great real world examples to help illustrate and understand the concepts, formulas and processes. I was able to understand fairly complex statistical concepts and methods without having a masters in statistics! There is an extensive amount of course material and study guide which will be excellent references for me in the future. For any questions, emails were promptly answered, and when contacting Professor Shore by phone, he was able to talk with me immediately and took the time to fully help me understand any concepts I was having difficulty with. Excellent support! The exam was a good reflection of the key course concepts presented. Thank you! Only improvement would be to add a little more on this extensive certification on the LEAN side, including more content with examples such as the LEAN improvement process, leading KAIZEN events, Hoshin planning, 5S applications, and constructing more detailed value stream maps.