The oil that I purchased is one of my favorites. My experience ordering online was quite good, and in fact, when I had a question about another oil product, the email customer service was excellent also. I am disappointed that our local Vibes Up store closed, but delighted to know that some of Vibes Up products will now be sold across the street in a health food store. I look forward to popping in to see what products they are carrying so I can buy direct, but if the oils I like are not available, I will certainly be ordering online in the future.