I usually just go right over and talk to Rocky and he gets me fixed up. I am kind of small potatoes, I just bought some shelves. Rocky took me out in the warehouse because unbeknownst to me there are several different 18x36 sizes there! Rocky looked with me through several racks, he could have just sold me whatever he wanted to get rid of and left me to deal with it, but he took the time to find the right one.