Hi Jeanie N,
Thank you for your review. We note you requested a specific delivery date and it was delivered a day later than we agreed. We're very sorry about this and for any inconvenience caused. We have sent your feedback to our courier for future improvement.
Best regards,
Hi Yee F,
Thank you for your review and we're sorry we don't have the variety of products you expect. We have thousands of products on our website, with products ranging from major international brands to up-and-coming local brands. We are also constantly adding new products to ensure our customers' needs are met. Having said that, we understand we may not stock every product or the variety of products our customers expect, and as such, we always welcome suggestions and recommendations. Please feel free to get in touch with us by emailing sales@epet.hk.
Best regards,
At ePet.hk, we put our Pet Friends first.
We’ve been trusted by thousands of Pet Parents to deliver food, treats, toys, health and hygiene products, directly to their door. We stock all major Pet Brands and quality-check every single bag, pouch, can, bottle and box. That’s why we’re confident in our 14 Day No Quibble Return Policy. On top of that, our products are immediately available for orders and we offer a speedy delivery service that is Free When You Order Over $250.
Don’t just listen to us, listen to our Pet Parents too, as they’ve sent us thousands of reviews. Every day we’re told our Pet Friends are satisfied and happy, which is why we continue doing our best day-in, day-out.
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Hi Jackie C,
Thank you for submitting your review. We're sorry the courier didn't call you before delivery. We have always asked our courier to call our customers in advance of delivery, however, we understand the courier may have forgotten on this occasion. We have sent your feedback to our courier to ensure this does not happen again. Thank you for shopping with us and we hope to have you back soon.
Best regards,
www.epet.hk