I love my new terrarium, and like all the other reviews the packaging was fantastic and kept it beautiful! Thank you thank you...I love it and so do my orchids!!

Just finished planting my new terrarium and it is so pretty! Very well made and came packed very well! A little expensive but was worth it. I wiil keep it and pass it down to my daughter someday.

This is a wonderful terrarium, much nicer in person than the photos show. It arrived in an extremely well-packed box. This is going to make a lovely gift, exactly what I was hoping for. It is very beautiful, with quality construction throughout.

The bird landed on it immediately after we put it up and haven't stopped. Looks great and is light enough that putting it on the hook at the end of the hanger bar is easy.

I own several H. Potter terrariums. Each one has it's own unique features and design. This one has lots of room and a nice way of proving air, when needed. To avoid viruses, the terrarium needs an opening for air. This one does the job! Great craftsmanship.

There is nothing like European decorative arts. From the Baroque to Art Deco, I am a dedicated fan. This trellis, in form and construction, is of the first order. Elegant and graceful, well-made and solid, it is a bargain at the price. Don't hesitate to include this trellis as part of the landscape of your yard...I bought two of them!

These terrariums are the best I've used. Besides the fact that H.Potter sells planting kits that fit perfectly

Planting kits are super. Everything you need in "cute"bags that are not messy. Sizes fit perfect!

I use these candles often , and they produce a pleasant flame . With the use of Off - loaded citonella , they also keep insects away. Would recommend .

I bought this for my daughter for her birthday and it's just perfect! It was packaged securely for shipping and arrived in perfect condition. The terrarium is beautifully made. Both my daughter and I are very happy with this purchase!

On 18 May 2013, I purchased what I considered an elaborate bird feeder from H. Potter, i.e., Northern Garden Bird Feeder for $148.00. There were several screws and nuts missing that held the glass of the feeder in place. H. Potter customer service NEVER responded to my complaints about the missing parts. Finally, I purchased the necessary hardware at Lowe's and fixed the feeder myself.

The glass in this feeder broke in less than one year. On 05 May 2014, I ordered two pieces of replacement glass for the Northern Garden Bird Feeder. I could not have made the order more clear by providing the information required by their website, i.e., the name of the feeder and its SKU number. Again, like the first order, this order was not fulfilled properly. I contacted the company about their second error. I received a response from the owner of the company, Mr. Jerry Peed, which was rude, sarcastic, and completely unacceptable. The response is exactly as follows:

Brian,
We will send you two new pieces of glass for GAR405. Sorry we made a mistake and you feel we are complete idiots. But we are human and make mistakes. Some day we hope to obtain perfection.
Thank You
Jerry Peed
Owner, H Potter

A company owner and executive's response to an irate customer should not be as rude and immature as Mr. Peed's. Given the POOR CUSTOMER SERVICE of H. Potter and the attitude of the owner of H. Potter toward its customers, I strongly recommend that everyone avoid purchasing any products from this company. If you need items for your backyard, especially for wild birds and other animals, you will find cheaper prices and significantly better customer service at http://www.duncraft.com or http://www.drsfostersmith.com.

Order a 2nd Barrel Vault because the first one became such conversation piece, and my carnivorous plants responded well to being inside.

The second terrarium has a defect. The base is to small/tight for the case that sits inside. I had to scrap chunks of the siding away, on the inside, to try and get the case to sit down inside. Very disappointed. I realize after I started trying to get it to fit, there would be no way I could return it.

Unless you open your package within TWO DAYS (completely unreasonable), you're screwed, PLUS you are responsible to pay return shipping. Which, of course, for a heavy trellis, will be cost prohibitive. The trellis was broken at the point where it connects to the stand. I'm actually not surprised it's broken, as it wasn't very secure to begin with. I haven't even completely opened the package. The first piece I pulled out was broken.

Excellent quality with exceptional design. Proud to have this lovely terrarium in my home.

Looks as perfect as photos. Plenty of space and depth for an array of ferns and moss. Creates a lovely terrarium

This trellis has been in my garden for over a month and is heavy enough to support the climbing rose next to it. I have secured it to the house with 2 additional anchors to prevent heavy rain and wind damage.
The design is an excellent blend of traditional and contemporary.

I ordered the Lotus Bud Trellis this spring and my husband and I are both quite impressed with it. It's sturdy, well-coated, and beautiful. We created an area near our house for it, intending to turn a bland area into one of interest. We planted two smaller types of clematis so the structure wouldn't be overwhelmed, and included some large leaf hostas to set it off. My personal opinion is that this trellis is the most beautiful garden sculpture in our entire two acres. Really!!

The product is lovely and will do exactly what I wanted. It is for an old rose that gets huge and this was meant to contain it and support it. I would have given 5 stars except that it took me all afternoon to put it together. It is powder coated (at least the bolts are) and that made it so a standard 3/8 wrench was just a tad too small and the next size up was way too big. But the finished product looks as advertised and I would purchase again.

Great service and response. Glad that these were available, but the glass is too thin, and breaks too easily.

Ordered this as a wedding gift for my sister. She recently sent me a picture of it and it is so beautiful. It looks very sturdy and is visually stunning.