Hello, Thank you for sharing your feedback. We're sorry to hear that you only discovered the payment requirement after spending time completing your document. We understand how frustrating and disappointing this can be, especially when you expected the service to be free. At PDFSimpli, we offer both free and paid options depending on the service and download method selected. Our free "Delayed" option, available on our main page before registration, allows users to download one document completely free after a 24-hour waiting period. For customers who prefer immediate downloads or access to additional features, we also offer paid subscription plans. The applicable pricing and subscription conditions are presented during checkout. We understand that having clear information about pricing before beginning the editing process is important. We sincerely appreciate your feedback, as it helps us identify opportunities to improve transparency and prevent similar frustrations for other users. Please don't hesitate to contact our customer support team if you need assistance with your document, have questions about our free download option, or would like to explore our available subscription plans. We're always happy to help! Phone: +1-844-898-1076 Support: support@worksimpli.com Technical Support: techsupport@worksimpli.com WhatsApp: +1-878-220-0252 Live Chat: https://www.pdfsimpli.com Sincerely, PDFSimpli