Greetings William, Thank you for allowing us to earn your business and partner with you towards your health and wellness goals! It's a responsibility we do not take lightly and will do whatever we can to assist you in becoming the healthiest you possible! First and foremost we'd like to apologize for any confusion associated with your recent order. During checkout we offer promotional items to customers at reduced pricing that we feel they may be able to take advantage of to help them reach their health goals more effectively. It looks like one of those options may have been selected unintentionally. I've gone ahead and refunded the entirety of the $17.16 charge for this item in full. You may keep it as it as already been shipped as an apology for the inconvenience. The agent who informed you your order had been shipped was not deceiving you intentionally, as we can see in our system that the $17.16 item was stated as "being sent to fulfillment" on 12/5/20. It looks like it was held up due to the Striction D you had ordered, which at the time had a delayed shipment on it -- so apologies for any miscommunication that may have occurred when you called in. We hope that this brings your concerns to an amicable conclusion; but if not, please do not hesitate to contact us at 1-844-248-3717 and we'll gladly assist you in whatever way we can.