Greetings Joseph, Thank you for allowing us to earn your business and partner with you towards your health and wellness goals! It's a responsibility we do not take lightly and will do whatever we can to assist you in becoming the healthiest you possible! We apologize that your recent order of StrictionD hasn't provided the results you were looking for. From our records, we do not have any recorded contact via phone or e-mail with you regarding this dissatisfaction outside of this review. We certainly want to correct this situation for you -- but your stated request for cancellation and refund is currently undocumented. That being said, we never want our customers to feel like they're stuck with a product they don't want or can't use. We have gone ahead and refunded order 9469071 in full. The refund will be applied to the card originally charged for the order and should arrive within 3-7 business days. If we can assist you further during the interim, we would encourage you reach out to us at your earliest convenience at 1-844-248-3717 and we'll gladly assist you in whatever way we can. Thank you for partnering with us towards a healthier tomorrow!