This customer was provided with the link including all of the gecko’s locale and other information in advance and it was temporarily removed from our website so that they may have the chance to browse it. Our expo staff was asked to hold it for the customer and the transportation container was labeled with the customer’s name. We did not include the other information on the container as the customer had access to it and knew it was the only one available. The day of the expo the show staff called another one of our staff members and asked them to double check the locale on the listing of the gecko, as we never want to give our customers false information. The staff member who received the call was on the highway and happened to have their laptop with them and pulled over at the first exit available, hot spotted their phone, and looked up the gecko. Within 10 minutes our staff back at the show had their answer. It was reported that the customer had already left, but our expo staff had offered to ship the gecko for free should the customer still want it. After this review was submitted we reached out to the customer and again offered to ship the gecko for free, but ultimately the customer purchased with another vendor. We feel confident our staff served this customer above and beyond.