Rosenthal Online Store Other
4.5 From 1 to 5
947 Reviews
Overall Ratings
5 Stars
724
4 Stars
102
3 Stars
34
2 Stars
30
1 Star
57
Reviews 947
Recommend 9 / 10
TrustScore 9.09 / 10
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William Cook
Dec 21, 2019
Verified Buyer
Fast delivery, product in good shape, reasonable prices.
Susan Wolff
Dec 20, 2019
Verified Buyer
Happy to see Rosenthal products online. My daughter's gift arrived on time. Thank you so much.
Gerry Markert
Dec 20, 2019
Verified Buyer
Beautiful additions to my Thomas dinnerware, and packing was first rate! A joy to receive, so thank you. However, I am only giving you a 3-Star rating, as the pricing was cheaper the week before Black Friday and Cyber Monday, which was very disappointing - and by that time I really didn’t have any choice if I wanted the product on time.
Soojie Park
Dec 19, 2019
Verified Buyer
Excellent shipping ane service
Amynmohamed Visram
Dec 19, 2019
Verified Buyer
Chris Carreiro from online store provided the best customer service that I have received in a very long time. He was attentive and listened to all my concerns and did everything in his power to make sure I received my order in time and worked with me when I was experiencing difficulty placing my order online. Chris, thank you so very much!! You will be the reason that I will speak very highly of the service provided. Thanks Rosenthal for hiring staff like Chris!
Beverley Bender
Dec 17, 2019
Verified Buyer
A wonderful detailed very prominent pattern on the Rosthenthal Baroness china.
DALBERTO D'AMICO
Dec 15, 2019
Verified Buyer
perfect
Judith Moen
Dec 14, 2019
Verified Buyer
Our cream cups were broken when they were delivered.
Ricarda O'Conner
Dec 13, 2019
Verified Buyer
Gorgeous dishes, excellent service.
Dec 12, 2019
Verified Buyer
Overall a very positive experience. The delivery date was delayed but that is an issue for the UPS and not Rosenthal. The plates were packaged very well which was impressive and finally I received the style that seem to be largely absent in Canada from my online search.
Randall Walker
Dec 10, 2019
Verified Buyer
so easy to do -- and completely without worrying "will it be in stock?"
Nora Newsock
Dec 09, 2019
Verified Buyer
It was wrapped in lots of bubble wrap..but there were boxes for the creamer, sugar, etc— and they were plopped in the box and not wrapped. They could have broken
Karin Fickett
Dec 07, 2019
Verified Buyer
well packaged! thank you!
Susan Hoff
Dec 04, 2019
Verified Buyer
I did not receive my full order. I ordered 7 plates to complete a set I own, and only 6 were sent. When I notified Rosentgal I was told they would send out the plate promptly and apologized. Two weeks later I am still waiting for my plate and I noticed they are also sold out now. I just emailed their representative Christopher again. I’d like my plate or a refund. Thank you for your attention to this matter.
kevin o'reilly
Dec 03, 2019
Verified Buyer
Arrived promptly and in perfect condition - I did not seem to get the 10% discount it said on website - that said I am very pleased! Wished they had Tac 02 Black
Dec 02, 2019
Verified Buyer
Half of the items arrived broken.
Renate Tilson
Dec 02, 2019
Verified Buyer
No problems - I found the item I needed indoor inventory, placed the order, it arrived even faster than anticipated. Thanks
Alicja Kudyba
Dec 02, 2019
Verified Buyer
Rosenthal Loft White Collection is terrific - I have had the dishes in both our main and holiday homes for over 12 years and despite daily use they show little wear and tear.
I have been buying the product from a kitchen store in Canada. Recently, I have purchased a large number of pieces to add to the collection and replace broken pieces. The dishes arrived on time but a promised 10% discount was not applied and I am also working on the replacement/refund of 3 pieces which arrived broken in-transit.
James Young
Dec 01, 2019
Verified Buyer
Very satisfied!
Caroline Petrich
Nov 27, 2019
Verified Buyer
IhadawonderfulexperiencewiththeRosenthalteam.Ihadorderedthewrongitemandwasabletochangemyordereasilyusingtheircustomerserviceemail.Ifollowedupthenextday,andthecustomerservicerepwasontopofit.Easyworld!Thankyou!
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the “Trend Factory” with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection “Rosenthal meets Versace” with its luxurious porcelain services and exclusive gift ideas. TRADITION IN DESIGN Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities – privy councillor Philipp Rosenthal and his son Philip Rosenthal – until well into the 1970’s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations – shaped by design and the encounter with art and culture – stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects. "Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era – but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times." Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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