4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Andrea P
Verified Buyer
S&S Hybrid Mattress
The mattress is comfortable. The ordeal of organizing the delivery was a total nightmare.
The miscommunication between Silk & Snow and their 3rd party delivery service was totally unacceptable. Delivery was scheduled and then cancelled the night before without any really updates. I resorted to calling customer service daily where their reply was "we'll get back to you". It took over a week to resolve the issue. Normally, a company would make some kind of apology gesture. they did not so I suggested that they compensate me for my time. I'm still waiting for them to get back to me.
The miscommunication between Silk & Snow and their 3rd party delivery service was totally unacceptable. Delivery was scheduled and then cancelled the night before without any really updates. I resorted to calling customer service daily where their reply was "we'll get back to you". It took over a week to resolve the issue. Normally, a company would make some kind of apology gesture. they did not so I suggested that they compensate me for my time. I'm still waiting for them to get back to me.
Response from Silk & Snow
Oct 12, 2022
Hi Andrea,
We appreciate you taking the time to reach out and share your feedback with our brand. We are very sorry for your negative shipping experience and for the speed of resolution to this issue. We will be sure to follow up with the team accordingly. We have taken a closer look at your order and can see that our team has provided a resolution to this issue on their end. Once again, we apologize for this negative experience you've had with us. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Nancy L
Verified Buyer
S&S Hybrid Mattress
We’re very pleased with our Silk and Snow mattress. Shipping was on time. Overall a great experience.
Response from Silk & Snow
Oct 12, 2022
Awesome, Nancy! Thank you for taking the time to share your positive feedback with our brand. We are so glad to hear you are enjoying your new hybrid mattress. Wishing you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Trina R
Verified Buyer
S&S Hybrid Mattress
We've had this mattress for over a year now and it still is holding it's shape very well. No lumps, dips et all. It has gotten slightly softer overall, but we were warned to expect that. It is still supportive and we like a slightly harder bed, so it is doing fabulous. We rotate it around every 6 months to keep it evenly worn, as my partner is heavier than I am. Great products and service from our perspective.
Response from Silk & Snow
Oct 12, 2022
Awesome news, Trina! Thank you for taking the time to share your feedback with our brand. Here's to happy sleeping!
All the best,
Michelle
Faith W
Verified Buyer
S&S Hybrid Mattress
So comfy!
Response from Silk & Snow
Oct 12, 2022
Awesome, Faith! Thank you for taking the time to share your feedback with our team. Stay cozy!
All the best,
Michelle
Kathleen W
Verified Buyer
S&S Hybrid Mattress
Easy process from ordering to delivery. And a super comfy mattress that looks and feels high quality. Great purchase.
Response from Silk & Snow
Oct 12, 2022
Hi Kathleen,
We are thrilled to hear of your positive experience with our brand. Thank you for writing in and sharing your experience with us. Here's to many more comfy nights of happy sleep to come!
All the best,
Michelle
Janet K
Verified Buyer
S&S Hybrid Mattress
Great mattress, awesome service, highly recommend
Response from Silk & Snow
Oct 12, 2022
Awesome news, Janet! We are so glad to hear of your great experience with our brand. Thank you for taking the time to reach out and write to us. Stay cozy!
All the best,
Michelle
Tanya S
Verified Buyer
S&S Hybrid Mattress
The experience of ordering and delivery was excellent. I contacted customer service with a question and received a prompt reply. I am still considering a change in mattress and look forward to experiencing that drrvice since it seems like an incredible service to offer.
Response from Silk & Snow
Oct 12, 2022
Awesome, Tanya! Thank you for writing in and sharing your feedback with our brand. We will be sure to pass along your kudos to our customer service team. Happy sleeping!
All the best,
Michelle
Brenda F
Verified Buyer
S&S Hybrid Mattress
Great from first night. Very firm and comfortable.
Response from Silk & Snow
Oct 12, 2022
Hi Brenda,
That is awesome news! Thank you for taking the time to share your feedback with our team. Here's to happy sleeping!
All the best,
Michelle
Bill R
Verified Buyer
S&S Hybrid Mattress
Don’t wake up sore anymore
Response from Silk & Snow
Oct 12, 2022
Awesome news, Bill! Thank you for taking the time to share your experience with our team. We are thrilled to hear you don't wake up sore anymore! Happy sleeping!
All the best,
Michelle
Carolyn M
Verified Buyer
S&S Hybrid Mattress
It’s only been a week, but so far so good. Nice and firm. Had another foam mattress and it was too hot. This one is just right.
The pillows are very comfortable too.
The pillows are very comfortable too.
Response from Silk & Snow
Oct 12, 2022
Hi Carolyn,
Thank you for taking the time to write to us and share your feedback regarding your new hybrid mattress and pillows. Wishing you many more restful nights of happy sleep to come!
All the best,
Michelle
Vesa M
Verified Buyer
S&S Hybrid Mattress
Amazing mattress! I relied on the positive reviews for the hybrid mattress, but it’s so much better in real life! I didn’t think a new mattress could make such a difference, but it has! The mattress is very supportive and reduces the movements I would have normally felt with my wife sleeping in the same bed.
Response from Silk & Snow
Oct 12, 2022
Amazing, Vesa! Thank you for taking the time to write to us and share your positive experience with your new hybrid mattress. Here's to many more comfy nights ahead!
All the best,
Michelle
Wendy G
Verified Buyer
S&S Hybrid Mattress
After a week sleeping in the bed we are very happy with our purchase.
Response from Silk & Snow
Oct 12, 2022
Hi Wendy,
That is great news! Thank you for taking the time to reach out and write to us. Here's to happy sleeping!
All the best,
Michelle
Larry M
Verified Buyer
S&S Hybrid Mattress
This is our 3rd mattress in the last year as we love the product and comfort so much! Looking for a goodnight sleep, search no more! Great product at an affordable price! Highly recommend!!
Response from Silk & Snow
Oct 11, 2022
Hi Larry,
We are thrilled to hear you are loving your hybrid mattresses! Thank you for taking the time to share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Patt A
Verified Buyer
S&S Hybrid Mattress
I’m sleeping better and longer than I have in months. Love the mattress I am having trouble with my back but not sure if it’s related to mattress. Still thinking about that one. I also bought the linen sheets and I love sleeping under them but omg they are so wrinkled. Driving me a bit crazy but I refuse to iron sheets. Lol
Venessa P
Verified Buyer
S&S Hybrid Mattress
We have been sleeping in this mattress for almost thirty days. Our back pain has improved and we are waking up feeling rested and refreshed.
Emily D
Verified Buyer
S&S Hybrid Mattress
This is the first time in my life that I've gotten a brand new mattress, and after doing a bunch of research on what kind of mattress would work best for my weight class and sleeping positions, I settled on this. And I'm so glad I did!
I weigh ~180lb and am a combo side/stomach sleeper. I feel like I get enough support for my body, but still get a nice soft cozy feeling. In reviews I've seen this mattress rated as more on the firm side, but it is softer than my... Very old hand-me-down spring mattress, which might not be saying a lot hahaha. I tried my sister's spare room mattress that was way too soft and unsupportive and made my back hurt, so for me my new mattress is the perfect supportive/soft balance.
I never found it comfortable sleeping on my back on my old mattress, but actually I've been sleeping on my back more with this one. It's much more comfortable.
Offgassing was not too bad, there was a bit of a smell the first night and it lingered for a couple days but it was mild enough that it didn't bother me at all even sleeping on it the same day I opened the box.
I weigh ~180lb and am a combo side/stomach sleeper. I feel like I get enough support for my body, but still get a nice soft cozy feeling. In reviews I've seen this mattress rated as more on the firm side, but it is softer than my... Very old hand-me-down spring mattress, which might not be saying a lot hahaha. I tried my sister's spare room mattress that was way too soft and unsupportive and made my back hurt, so for me my new mattress is the perfect supportive/soft balance.
I never found it comfortable sleeping on my back on my old mattress, but actually I've been sleeping on my back more with this one. It's much more comfortable.
Offgassing was not too bad, there was a bit of a smell the first night and it lingered for a couple days but it was mild enough that it didn't bother me at all even sleeping on it the same day I opened the box.
Diane L
Verified Buyer
S&S Hybrid Mattress
I read many great reviews on this mattress before I bought it. They are so true! It is very comfortable yet firm. My husband is tall and heavier(200lbs), while I'm short and lighter. It is perfect for us both for support and comfort. The edges are very supportive and do not cave. It's the best mattress I've slept on as I was concerned it wouldn't be firm enough. Love it!
Murray W
Verified Buyer
S&S Hybrid Mattress
Too early to really know. One mattress only used 2 nights but seems ok
Julie H
Verified Buyer
S&S Hybrid Mattress
Very comfortable bed, great service
Patricia K
Verified Buyer
S&S Hybrid Mattress
Loved the convenience of the mattress in a box since we took it to the cottage - no need to arrange a delivery
The mattress feels really comfortable for sleeping. We expect to appreciate a great sleep
The mattress feels really comfortable for sleeping. We expect to appreciate a great sleep
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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