4.6
From 1
to 5
Reviews
21592
Recommend
10 / 10
TrustScore
9.29 / 10
Elodie S
Verified Buyer
Cadre de lit avec tête de lit
Pas très solide comme base
Kelly S
Verified Buyer
Too soft and too warm.
Response from Silk & Snow
Nov 13, 2020
Hi Kelly,
Thank you for your honest feedback on our mattress. We are sorry to hear that it didn't work out for you and hope that you have found a new mattress that better meets your needs. Memory foam in general does tend to trap heat more easily unfortunately and we do use a newer generation of memory foam that has open cells to allow for more air to go through the mattress on top of using cooling gel to keep the foam a little more fresh. Perhaps a Hybrid mattress or a latex mattress would be more suitable!
All the best,
- Louisa
Fran T
Verified Buyer
S&S Mattress
Package was easy to handle. No smell. Extraordinarily comfortable!
Response from Silk & Snow
Oct 26, 2020
Hi Fran,
Great to hear that you had a pleasant unboxing experience!
Happy sleeping,
Yvonne
Spencer P
Verified Buyer
S&S Mattress
Some of the best customer service I’ve ever had, mattress is also grear
Response from Silk & Snow
Oct 28, 2020
Hi Spencer,
Excellent news! Thank you for your feedback, we really appreciate it.
Happy sleeping,
Yvonne
Alex H
Verified Buyer
S&S Hybrid Mattress
Awesome mattress! Was worried it would not be firm enough but it is perfect. Very comfortable.
Response from Silk & Snow
Oct 26, 2020
Hi Alex,
Hurrah! Here's to many more nights of happy sleep.
All the best,
Yvonne
Spencer P
Verified Buyer
S&S Hybrid Mattress
Best customer service I’ve ever had, also very nice mattress
Response from Silk & Snow
Oct 26, 2020
Hi Spencer,
Wow, thank you for the amazing feedback!
Happy sleeping,
Yvonne
Melissa B
Verified Buyer
Matelas S&S Hybride
Really great mattress. No more back pain! I only gave it 4 stars because there are no handles to lift the mattress. The mattress is heavy. So it make it harder to lift the mattress when comes time to change the sheets. (I have a sleigh bed).
Response from Silk & Snow
Oct 26, 2020
Hi Melissa,
Great to hear that your new mattress has solved your back pain issues! Thank you for taking the time to write to us, I'll definitely pass on your feedback regarding the handles.
All the best,
Yvonne
Luke C
Verified Buyer
S&S Mattress
gr8
Response from Silk & Snow
Oct 26, 2020
Thanks for your feedback, Luke! Happy sleeping, Yvonne
Sergey B
Verified Buyer
S&S Hybrid Mattress
Now I have Four Season’s comfort 8hr every night
Response from Silk & Snow
Oct 26, 2020
Hi Sergey,
What a compliment, thank you! Great to hear that you're enjoying your new hybrid mattress.
All the best,
Yvonne
Lincoln P
Verified Buyer
Mattress is comfortable but takes about a month for the smell to air out. Otherwise it's a good mattress.
Response from Silk & Snow
Oct 29, 2020
Hi Lincoln,
Thank you for providing your feedback, we really appreciate it. Yes, although the smell is very typical of a new mattress I wanted to assure you that all of our foams have been tested and certified to be safe in terms of chemical emissions. Happy to hear that you're enjoying your mattress now!
All the best,
Yvonne
Sharon N
Verified Buyer
S&S Hybrid Mattress
Very comfortable!
Response from Silk & Snow
Oct 26, 2020
Hi Sharon,
Thank you for taking the time to write to us, we appreciate your feedback!
Cheers,
Yvonne
Sarah G
Verified Buyer
S&S Mattress
After sleeping on my new mattress for about a month now I can say with certainty that I think it’s great! It seemed great from the first day but I wanted to wait before reviewing it to be sure. I never wake up with any aches and pains, it’s firm but not too firm and it has great edge support.I have nothing negative to say about my new Silk and Snow mattress. I would buy another one if I need it. I highly recommend it.
Response from Silk & Snow
Oct 26, 2020
Hi Sarah,
That's so wonderful to hear, thank you for taking the time to provide your feedback! Here's to many more nights of wonderful sleep.
Cheers,
Yvonne
Gabriel P
Verified Buyer
Matelas S&S Hybride
Très bon matelas mais pas exceptionnel, comparable à un matelas IKEA
Response from Silk & Snow
Nov 11, 2020
Bonjour Gabriel, je vous remercie de nous avoir écrit. J'espère que vous avez tout de même un bon sommeil! :)
- Rébecca
Paul N
Verified Buyer
Adjustable Pillow (Retail)
The overall product is quite nice and well made. However we found when relying upon the images on the web site of the most densely filled pillow, both of our Kings were anything but. A series of emails and phone calls resulted in their recognition and acknowledgement that they were in fact short of filling and an initial offer was made to send more of it to us however it was only adequate for one of the two pillows. Thanks to Rebecca for her own cordial customer service but behind the scenes the management overseeing shipping and processing of such things simply took way too long to respond and provide us with the extra fill so we could enjoy the pillows as expected. All in all we are happy with them but you may want to ensure your own fill is comparable to the images showing the differences on the site. Thank you.
Response from Silk & Snow
Nov 20, 2020
Hi Paul,
Our apologies again for the delay in your being able to enjoy your new pillows, and we're so glad to hear that you're happy with them now. We really appreciate your feedback and patience, thank you!
Happy sleeping,
Yvonne
Tamana S
Verified Buyer
Upholstered Bed Frame with Headboard
Love the bed frame, its simply and sleek, and also easy to put together.
Response from Silk & Snow
Oct 26, 2020
Hi Tamana,
Great to hear you're enjoying your new bed frame! Thank you for taking the time to leave the feedback, we really appreciate it!
All the best,
Yvonne
Tara E
Verified Buyer
S&S Hybrid Mattress
Love my matress!!! Very confortable! Never hot or sweaty. Highly recommend!
Response from Silk & Snow
Oct 23, 2020
Hi Tara
Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback.
All the best,
Susan
Cara M
Verified Buyer
S&S Hybrid Mattress
Comfortable and good quality.
Response from Silk & Snow
Oct 23, 2020
Hi Cara
Great! We are happy to hear that you’re enjoying your mattress.
All the best,
Susan
Kassandra K
Verified Buyer
Adjustable Pillow (Retail)
These are the best pillows. So so so comfortable and made my bed feel like a hotel!
Response from Silk & Snow
Oct 23, 2020
Hi Kassandra
Great news on all fronts! We are happy to hear you're enjoying your pillows!
All the best
Susan
Mona S
Verified Buyer
Matelas S&S Hybride
Très confortable
Response from Silk & Snow
Nov 11, 2020
Bonjour Mona, nous sommes content d'apprendre que vous trouvez le S&S Hybride confortable. Bon dodo! :)
-Rébecca
christy f
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
It is my second set of sheet and I love them but I would have to say the first set i was a little disappointed that after the first wash on cold one of the sheets lost color over the other one.
Response from Silk & Snow
Oct 23, 2020
Hi Christy
Thanks for taking the time to write to us, we appreciate your feedback. I'm so sorry to hear that your sheets lost colour - can you send us an email with some pics so we can take a look at it?
We would like to figure out what went wrong.
All the best,
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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