4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Helmin M
Verified Buyer
S&S Hybrid Mattress
I was very excited with the purchase of the hybrid mattress, my son had acquired it and was very happy. I could not use it immediately because I was not at home until yesterday I could sleep on it and it exceeded all my expectations, it is an exceptionally comfortable mattress, I slept like I never had before. Normally I suffer from insomnia but yesterday from when I touched the bed until the next day I slept deeply and restfully. I am very satisfied, it is worth every dollar invested. Thank you Silk-Snow for improving my health
Response from Silk & Snow
Aug 17, 2020
Hi Helmin,
Oh wow! We're so happy to hear that the mattress exceeded your expectations and that you're sleeping better! Thanks for the incredible review :) To many more restful nights!
All the best,
Chloe
Stephan
Verified Email
Hybrid Mattress
Going to update this in 30 days but so far I'm extremely dissapointed. The shipping was delayed and customer service was not very great but good in trying to get it delivered as quickly as possible. The mattress appears lower quality than the pictures show online and feels cheaper than our previous Endy and Logan & Cove. The mattress cover is quite wrinkled from being squished and doesn't appear to be fully smoothed out even after a few days. The mattress had over 30 loose threads over an inch long each which I'm guessing someone forgot to cut off and CS has never responded when I brought it up. The first couple night on the mattress have been rough. There seems to be little support and has a sinking feeling and terrible edge support. I have also noticed lumpy spots on various spots on the mattress and I'm hoping this will all improve over the 30 nights but I'm probably sending this back.
Response from Silk & Snow
Aug 14, 2020
Hi Stephan, thanks for taking the time to write us this review. We appreciate all feedback as it helps us to improve our products and services. We are sorry that you did not have a good delivery experience with us as we care about your experience as our customer. We are working hard to ensure orders are on their way as quickly as possible and it has been difficult to navigate the large and quickly changing spikes of volume with all couriers. Ensuring the quality of our products is highly important to us, and what you're describing does not sound like the usual for our mattress. We have emailed you to make sure that your mattress is performing as designed. I want to reassure you that your mattress is designed with durability in mind as we use only premium memory foams and more coils than average to improve support and longevity of the mattress. Of course, if the mattress is not a good fit, we will stand by our 100 night sleep policy.
Pat K
Verified Buyer
S&S Hybrid Mattress
Fast delivery. Easy to unpack. And just the right support for my sore back. Love that it doesn’t have a ridged edge so it’s comfy getting out of bed in the morning. Great price for a great sleep!
Response from Silk & Snow
Aug 17, 2020
Hi Pat,
Great news! We're thrilled that you find the mattress supportive and that it makes it comfy to get out of bed in the morning! Thanks for the kind review :)
All the best,
Chloe
Mark M
Verified Buyer
Wooden Upholstered Headboard
Being asked for a review when I have not received it yet.
Chantal B
Verified Buyer
Matelas S&S Hybride - Queen
Excellent!!
Response from Silk & Snow
Aug 13, 2020
Hi Chantal,
Great news! We're happy to hear that you're enjoying your new mattress! Thanks for the review :)
All the best,
Chloe
Viviana N
Verified Email
Terry Bath Towels
Super happy with my experience! From the ordering process to the delivery, everything was very timely and on point with the communication I received from customer service. They addressed all my concerns before I ordered and were very communicative after the items were shipped! I ordered the Pebble Full/Double bed and the S&S Mattress - the bed is just the perfect size not too bulky, simple with clean lines! The mattress is super comfortable, a good balance not too soft and not too firm! A shout out to Louisa who was amazing with her customer service! Thank you!
Response from Silk & Snow
Aug 17, 2020
Hi Viviana,
We're so glad to hear that you had a great experience and that you like the new mattress! We'll be sure to pass along your positive feedback to Louisa! Thank you for the amazing review :)
All the best,
Chloe
Erin J
Verified Buyer
Our old mattress was giving my husband back pain. This mattress was instant relief for him!
Response from Silk & Snow
Aug 13, 2020
Hi Erin,
Excellent! We're thrilled that you are enjoying your new mattress and that your husband's back is feeling better! Thanks for the review :)
All the best,
Chloe
Kadriya G
Verified Buyer
Matelas S&S Hybride
Très bon matelas! Je suis contente. Merci beaucoup.
Rob
Verified Email
Terry Bath Towels
I was told they received my order for 5 beds. 10 days later I get the same reply "the beds are all in stock in Cambridge Ontario which is 15 minutes to my door and I can't even get a tracking number??? At this point I don't know anyone who has purchased a bed from them . If I was the CEO I would look into holding 2nd party shippers responsible for this nonsense! , I better see a tracking number with expected delivery date in the next 24 hours or I will be cancelling my order as I did the exact same order with douglas . And go back to sleep country and shop the traditional way . As now I have zero confidence if I do get the beds and if any or all are not suitable I worry the same negligents are bound to happen on trying to return them.
Response from Silk & Snow
Aug 11, 2020
Hi Rob
We apologize for the delay in getting your tracking number to you. We will give you a call this morning with the tracking number and further details on the status of your order. Rest assured, you are our top priority right now and we are doing everything we can to get your order shipped.
All the best
Susan
Ana R
Verified Buyer
S&S Hybrid Mattress
I like how it doesn't sleep hot, quite cooling which makes it comfortable. I little firm for me but my husband does like the firmness. Would recommend. Very easy setup.
Response from Silk & Snow
Aug 13, 2020
Hi Ana,
We're glad that you and your husband are liking the mattress. Thanks for the feedback!
All the best,
Chloe
David L
Verified Buyer
S&S Mattress - Queen
Great mattress! Love it! Effortless buying also!
Response from Silk & Snow
Aug 13, 2020
Hi David,
Great news! We're glad that you love the mattress! Thanks for the kind review :)
All the best,
Chloe
Roger T
Verified Buyer
S&S Mattress
My wife and I are very happy with our new mattress. It was a couple of days before we got used to it.Now you sleep comfortably and awake rested.Good purchase for us.
Response from Silk & Snow
Aug 13, 2020
Hi Roger,
We're glad to hear that you and your wife are happy with your mattress :) We appreciate the positive feedback!
All the best,
Chloe
Lee T
Verified Buyer
S&S Mattress - Queen
It took awhile for my whole order to arrive. BUT very understandable and well worth the wait. Thank you Silk and Snow !
Response from Silk & Snow
Aug 13, 2020
Hi Lee,
Thank you for your patience. We're happy that you're enjoying your new mattress!
All the best,
Chloe
Vicki F
Verified Buyer
I have enjoyed each night on our new Edition😊 Happy Customer😴
Response from Silk & Snow
Aug 10, 2020
Hi Vicki
Great news! We're so happy to hear that you're enjoying your new mattress! Thanks for the kind review :)
All the best,
Chloe
Peter W
Verified Buyer
S&S Hybrid Mattress
good customer service, excellent mattress, I'm one happy customer!
Response from Silk & Snow
Aug 10, 2020
Hi Peter
That's great to hear! We are thrilled that you love the mattress! We'll send your kudos over to the customer service team :)
All the best,
Chloe
Youngja K
Verified Buyer
S&S Hybrid Mattress
Except for the horrendous delivery process, the mattress is amazing; it ain't too firm or soft and is quite cool.
Josiane P
Verified Buyer
S&S Mattress
Just perfect
Response from Silk & Snow
Aug 10, 2020
Hi Josiane
Oh wow! Thanks for the great review! We're happy that you really like your new mattress :)
All the best,
Chloe
Dominique B
Verified Buyer
Adjustable Pillow (Retail)
Great pillows!
Response from Silk & Snow
Aug 10, 2020
Hi Dominique
Excellent! We're happy that you're enjoying your new pillows :) Thanks for the review!
All the best,
Chloe
Eugène M
Verified Buyer
S&S Hybrid Mattress
En utilisation depuis 30 jours et le matelas correspond bien à nos attente.
Merci
Merci
Nathan C
Verified Buyer
Working good so far
Response from Silk & Snow
Aug 10, 2020
Hi Nathan
We're happy that you like your mattress so far! Thanks for the review :)
All the best,
Chloe
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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