4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Aislinn S
Verified Buyer
S&S Mattress - Queen
Fantastic mattress! Customer service was top notch!
Response from Silk & Snow
Jul 30, 2020
Hi Aislinn, that's great to hear! We're happy you enjoy the mattress and had a great customer service experience :) All the best, Chloe
Stephanie S
Verified Buyer
S&S Mattress - Queen
I really like this mattress. First I bought the Endy mattress but found it was too firm. So glad I came across this company, no regrets in buying this mattress.
Response from Silk & Snow
Jul 30, 2020
Hi Stephanie, excellent news! I'm happy you found a mattress you like and that's not too firm :) All the best, Chloe
Jeremy F
Verified Buyer
S&S Hybrid Mattress - Queen
I like it for the price, but was surprised with how firm it is. While I don't mind firm beds, I was expecting something a little softer.
Response from Silk & Snow
Jul 31, 2020
Hi Jeremy
Thanks for taking the time to write a review for us, we appreciate your feedback. You should find that the mattress starts to break in after a few weeks which should make it feel softer. Please don't hesitate to reach out to us if you want to chat about this a bit more.
All the best,
Susan
Ana P
Verified Buyer
Pillow - Standard
Comfortable and adjustable
Response from Silk & Snow
Jul 30, 2020
Hi Ana, that's great to hear! Thanks for the review and enjoy the comfy sleeps :) All the best, Chloe
Curtis L
Verified Buyer
S&S Hybrid Mattress - King
This mattress is a bit more firm than I expected but very comfortable. If given the opportunity to go back and either buy this mattress again or go with another brand I would buy this one again.
Response from Silk & Snow
Jul 30, 2020
Hi Curtis, thank you for the feedback. We appreciate your kind words! All the best, Chloe
Jennifer G
Verified Buyer
S&S Hybrid Mattress - Queen
Excellent mattress, super comfortable...and exceptional customer service
Response from Silk & Snow
Jul 30, 2020
Hi Jennifer, that's great to hear! We're happy you had an exceptional experience with our Customer Service team! All the best, Chloe
Isabelle M
Verified Buyer
Matelas S&S Hybride - King
A tad too firm for our taste, but everything else is perfect!
Response from Silk & Snow
Jul 31, 2020
Hi Isabelle
Thank you for taking the time to write a review for us, we appreciate your feedback. You should find that the memory foam should start to break in after a few weeks making it feel softer - but please don't hesitate to reach out to us if you want to chat about this further.
All the best,
Susan
Véronique M
Verified Buyer
Matelas S&S - King
Très bon matelas! Super confortable!
Response from Silk & Snow
Jul 31, 2020
Bonjour Véronique,
Le confort est primordial et de savoir que vous êtes à l'aise sur votre matelas nous donne l'impression d'avoir rempli notre mission. Merci d'avoir écrit ces gentils mots et nous espérons que vous continuerez de passer de douces nuits.
Salutations,
Louisa
Isabelle M
Verified Buyer
S&S Mattress - King
S&S Hybrid is a tad too firm for our taste, but everything else is perfect!
Response from Silk & Snow
Jul 31, 2020
Hi Isabelle
Thank you for taking the time to write a review for us, we appreciate your feedback. You should find that the memory foam should start to break in after a few weeks making it feel softer - but please don't hesitate to reach out to us if you want to chat about this further.
All the best,
Susan
Bryan K
Verified Buyer
S&S Hybrid Mattress - King
Full disclosure, I returned the mattress because I suffer from low-back pain. The mattress was not firm enough for me, but I think that Silk & Snow makes a high-quality mattress. Quality-wise, it was great!
I appreciate the amazing customer support that I received from the Silk & Snow team to help me receive a full refund. Even though it did not work out for me, thank you for a great experience!
I appreciate the amazing customer support that I received from the Silk & Snow team to help me receive a full refund. Even though it did not work out for me, thank you for a great experience!
Response from Silk & Snow
Jul 31, 2020
Hi Bryan
So happy to hear that the process worked for you, even if the mattress didn't. I will pass along your kudos to the customer service team.
Thank you!
Susan
Tammy S
Verified Buyer
S&S Mattress - Full
absolutely love it
Response from Silk & Snow
Jul 31, 2020
Hi Tammy
Excellent! We are happy to hear that you’re enjoying your mattress.
All the best,
Susan
Gary M
Verified Buyer
S&S Mattress - Queen
I love my new mattress. I can't wait to get into bed at night. So happy I decided on the SilkandSnow mattress !!! So comfortable and I also ordered the mattress protector and it works great. Never too hot even with this hot summer. I highly recommend it to all my family and friends. Keep up the good work. Company was very friendly and easy to deal with.
Response from Silk & Snow
Jul 30, 2020
Hi Gary! That's great news! We're happy you like your new mattress and that it's breathable and cool during those hot summer nights :) All the best, Chloe
Julian H
Verified Buyer
S&S Mattress - Queen
Soft, but firm, a great improvement over the pillow top mattress.
Response from Silk & Snow
Jul 31, 2020
Hi Julian
Excellent! We are happy to hear that you’re enjoying your mattress.
All the best,
Susan
nicholas v
Verified Buyer
Upholstered Bed Frame with Headboard
The frame was little cheaper than expected. The front foot screwed in slightly off kilter. Not worth the hassle of returning but noticabley not the quality I expected. The Alan key was very long and could be redesigned for easier application during the building process aswell. Needs work guys.
Tammy S
Verified Buyer
S&S Hybrid Mattress - Full
Great mattress in this price point. Customer service was excellent as well
Response from Silk & Snow
Jul 30, 2020
Hi Tammy! That's great to hear. I will pass on your positive experience to the Customer Service team! All the best, Chloe
Pierre-Yves L
Verified Buyer
Matelas S&S - Queen
Thank you, everything is perdect
Response from Silk & Snow
Jul 30, 2020
Hi Pierre-Yves
Excellent! We are happy to hear that you’re enjoying your mattress.
All the best,
Susan
nicholas v
Verified Buyer
S&S Hybrid Mattress - Queen
I wake up feeling the most rested I ever have. Love my new mattress!
Response from Silk & Snow
Jul 30, 2020
Hi Nicholas! That's great to hear. Thank you for taking the time to write to us! All the best, Chloe
Crystal H
Verified Buyer
S&S Mattress - Queen
Disappointing.
Taniya V
Verified Buyer
S&S Hybrid Mattress - Cal King
Amazingly comfortable mattress! We were a bit worried about ordering a mattress online without having tried it out but this mattess has given me some of the best sleeps i've had in ages . It arrived within a decent amount of time, It was nicely rolled and easy to "assemble" . Would recommend this mattress and Silk & Snow to everyone.
Response from Silk & Snow
Jul 30, 2020
Hi Taniya
Thanks for the review! It's great to hear that it was easy to assemble. We are thrilled that you're enjoying your mattress and getting a good night's sleep :)
All the best, Chloe
Clinton P
Verified Buyer
S&S Hybrid Mattress - Full
Told my 3 yr old we were building a bird house in her room after taking out her conversion crib.......boy oh boy was she stoked when we unrolled this bad boy. Kiddo sleeps like a champ and now there's room for us when it's snuggle time! Highly recommend. Durable and comfortable!
Response from Silk & Snow
Jul 30, 2020
Hi Clinton
We loved reading your review! There's nothing better than a sleeping kiddo and bonus points for comfy snuggles too. Here's to many more nights of happy sleeping for the whole family!
All the best,
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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