4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Amanda Z
Verified Buyer
S&S Mattress - Queen
So comfortable. Keeps us cool all night! Definitely would purchase one of these. You can feel the change in your spine alignment by the next morning!
Harlan T
Verified Buyer
S&S Hybrid Mattress - Cal King
The mattress wasn't for us. Found it too hard and woke up sore. Refund process was easy.
David T
Verified Buyer
S&S Mattress - King
Arrived quickly and quite comfortable.
Grachelle T
Verified Buyer
S&S Mattress - Full
When I was comparing major mattress brands, I searched for a mattress that was perfect for couples. In my experience, the Silk and Snow mattress has been more than satisfactory. Being a person who shifts a lot at night, it doesn’t make any sort of sound or shake the entire bed.
The mattress is also very accommodating for different sleeping positions. Which is another big plus about this mattress. It relieves a lot of pressure off my lower back and knees. I genuinely appreciate the amount of hug and firmness this mattress has.
Based on this mattress, I am highly considering purchasing their pillows and bedding set as well for the full effect. It definitely surpassed me expectations.
The mattress is also very accommodating for different sleeping positions. Which is another big plus about this mattress. It relieves a lot of pressure off my lower back and knees. I genuinely appreciate the amount of hug and firmness this mattress has.
Based on this mattress, I am highly considering purchasing their pillows and bedding set as well for the full effect. It definitely surpassed me expectations.
Debbie O
Verified Buyer
Protector - King
I recently bought the king silk and snow mattress and mattress cover I've never been happier with a bed before highly recommend
Brenda S
Verified Buyer
S&S Hybrid Mattress - Full
Very happy with purchase. It arrived quickly . It expanded and was ready far faster than I thought it would be . It was a bit firmer than I thought it would be.
Natalie S
Verified Buyer
S&S Mattress - King
My partner and I love our mattress! No complaints at all. We were worried it might sleep on the warmer side because of the foam but we have not noticed an issue.
Fern H
Verified Buyer
S&S Hybrid Mattress - King
Love our new king mattress. It is cool and firm. That is what I wanted..
Sarah S
Verified Buyer
Hybrid Mattress
After about 5 months of sleeping on this mattress my back feels better. It is VERY firm. The first couple months I couldn't sleep on my side with it but now that it's been worked in a bit, it's better. It does sleep cooler than our last mattress. Overall, I'm happy with this mattress.
M
Verified Email
Hybrid Mattress
We love our hybrid mattress. Removed 2 stars for the following reasons:
Customer service was BAD. We also ordered the bed frame, we got one call the same day we ordered to let us know the frame was on backorder, no big deal (this person sounded so disinterested it was painful). Got another call a couple days later to confirm the exact same thing because the first person didn't note our order. The rep we talked to flat out lied to us and said the bed frame would ship the same time as our mattress (it didn't and it arrived 5 days after our mattress did).
The quality of the bed frame is not good for the price. The seam was ripped on the back of the headboard at the zipper. The stitching on the front of the headboard looked to be on the verge of ripping and after only a week the frame is creaking in an uncomfortable way. Based on the experience so far I have no faith that this company will make it right. At least the mattress seems ok.
Customer service was BAD. We also ordered the bed frame, we got one call the same day we ordered to let us know the frame was on backorder, no big deal (this person sounded so disinterested it was painful). Got another call a couple days later to confirm the exact same thing because the first person didn't note our order. The rep we talked to flat out lied to us and said the bed frame would ship the same time as our mattress (it didn't and it arrived 5 days after our mattress did).
The quality of the bed frame is not good for the price. The seam was ripped on the back of the headboard at the zipper. The stitching on the front of the headboard looked to be on the verge of ripping and after only a week the frame is creaking in an uncomfortable way. Based on the experience so far I have no faith that this company will make it right. At least the mattress seems ok.
Response from Silk & Snow
Sep 25, 2019
Hi M, thank you for your review. We appreciate all feedback, both the good and the bad, as it helps us to improve our services for our customers. We are sorry to hear that you are not entirely satisfied with the quality of your bed frame as we stand by the quality of our products. Please email us at hello@silkandsnow.com with pictures of the issues you have described and our quality team will help to make things right.
Greg F
Verified Buyer
Terry Bath Towels
This is an awesome mattress at a fabulous price point. I have been sleeping great on it. The service was excellent
Marilyn K
Verified Buyer
Hybrid Mattress
It was an adjustment because at first it was so firm. But now, it is so comfortable! We sleep very soundly on our Will and snow mattress
Joseph D
Verified Buyer
Terry Bath Towels
Guests love it
Samantha L
Verified Buyer
Pillow - Standard
This pillow is very supportive, and I like how it sort of cradles my head. Other pillows are just something for your head to rest on, but this one supports my neck as well. I removed a bit of the foam and it's perfect. The good night's sleep that I get now is well worth the price.
Greg B
Verified Buyer
Terry Bath Towels
Amazing mattress! Me and my girlfriend love it! Monthly payments are mega convenient too
Debbie O
Verified Buyer
S&S Hybrid Mattress - King
So the start I was a little leery on buying a mattress without personally trying it out I did some homework on other mattresses such as Bloom and NB and found that silk and snow not only were made in Canada but they had better customer service and a higher rating than the others did now once we got it I found a little firm for the first week but then it started to loosen up and I find it one of the best mattresses I've ever owned their service there delivery everything was spot-on highly recommend soaking snow
Martin F
Verified Buyer
Hybrid Mattress
Smooth ....
Anissa G
Verified Buyer
S&S Hybrid Mattress - King
Une superbe achat. Ultra satisfaite!!! Mon meiilleur matelas a vie. Il est fabrique au canada en plus. Je recommande fortement
William R
Verified Buyer
S&S Hybrid Mattress - King
I have found the mattress good but not suitable for a shoulder injury that I have. For that reason I would like to return it as it is within the 100 day trial
Thank you
Thank you
Penny C
Verified Buyer
S&S Mattress - Full
Pleased with my purchase, except the mattress slides off the box spring. (I'll get some Velcro strips.)
The people I dealt with at s+s were very pleasant, service was prompt except for a minor hitch when I returned my pillows.
Thanks
Penny Craig
The people I dealt with at s+s were very pleasant, service was prompt except for a minor hitch when I returned my pillows.
Thanks
Penny Craig
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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