Best purchase I have made in 30 years. Mattress came on time & intact along with encasement & sheet-set. I have been sleeping on it for almost 2-weeks now and enjoying not waking up with back-pain ... a much better nights sleep, making me feel more refreshed. Firmness is just right for me. I give Silk + Snow a 5-star rating. But a nice Royal Blue sheet-set to match the mattress trim would be spot-on ... instead of white ................. Much thanks to all at Silk + Snow. I highly recommend.

We have been sleeping on our Silk + Snow mattress for one week. As someone who suffers with chronic low back pain and sciatica (and who was going through a particularly bad patch lately), I am happy to note that I have been feeling a little bit better each day all week. Thanks for helping ease my aches and pains! We are now looking at your pillows to compliment our mattress.

I will start my review by saying that Silk and Snow were BY FAR the best company to deal with when I was researching which mattress to buy. I contacted dozens of mattress companies with specific questions, and in every case Silk and Snow staff responded very quickly (usually within minutes to within an hour) with concise and detailed answers. Some companies took over two days to get a simple response. My reasons for deciding to go with the Silk and Snow were, firmness rating (around 6), Canadian company, ships within Canada, excellent price and generally high rating from all mattress reviewers.

Note that I was coming from using a very firm spring mattress, so it was going to be quite a change for me. After my first night sleep on the new S&S mattress I was uncertain. This was probably due to the huge change in firmness and mattress style. Also, I would not suggest that anyone sleep on the mattress the first night now after my experience with it. It took 3 to 4 nights for the mattress to reach its full firmness, and it was a bit too soft for me the first 2 nights. By the third night it had puffed up to its full firmness and is now perfect. My firmness ratings for the mattress would have been ?4? the first night, ?5? the second night, ?5.5? the third night and ?6? the fourth night. I have a severely degenerated disk in my lower back, which is why I was originally told to get the firmest mattress I could get and why I had the previous firm spring mattress. With the S&S my back feels great and I do not get any of the sore joints (hip, shoulders, etc.) from sleeping on my side. So far I am very happy with it!

I also purchased the protective cover, sheets and pillow cases and pillow. The sheets are okay, nothing special, but I would definitely have preferred to have a choice of colours. White would not be my first choice for sheets and pillow cases. The pillow is also okay, but I had to take about 1/5th of the filler out to get it to my liking. That being said, I still much prefer a really good down or feather pillow. In retrospect, I should not have purchased the sheets and pillow, as I feel I could have purchased better colours and would rather have put the money towards a really high end down pillow.

Lastly, I was not impressed with the Loomis courier service used to ship the items. This is not a S&S issue, but I would suggest they contract with a different Canadian courier company for their shipments. They did not deliver the mattress on the day they said they would and their tracking system is non-existent (i.e. totally useless).

In the end, I really like the mattress and would definitely purchase it again.

Excellent product - very firm (even my BF who has a bad back loves it) and it does keep me from getting too hot at night. I love that this is a Canadian company and they're dedicated to customer service.

I constantly experience problems with my courier since I live in an older building and was extremely worried about how Silk & Snow would be able to delivery me my mattress. If I missed my delivery, which happens all the time at my building, I would not be able to pick up the package at the depot because I did not have a car. As is always the case with my building, I failed to connect with my courier for my delivery and I called the Silk & Snow team in a panic. They were tremendously helpful and kept following up with the courier. They even had courier attempt to deliver the package twice more, with the third time a special deliver at a specific time off hours that worked for me. I had never seen this type of service before and I don't know what sort of magic they did to pull this off but I was extremely grateful. And how did the mattress feel?? Incredible... just like their service!

I ordered it on the weekend and got delivered by Tuesday. I only have it for a few days, so far so good.

I've had my Silk + Snow mattress for 5 months now, and absolutely love it! It's supremely comfortable, sleeps cool, and gives me the support I need for my back.

All in all, a terrific investment in quality sleep. Highly recommended!

We were looking to replace our mattress for months and a friend of ours recommended shopping online. We were skeptic but our son encouraged us (tell me what he didn't buy online in these days!!).

With some help from my son, we chose this brand. We had a lot of questions, they answered them all professionally and in great details. The next part was the easiest, voila, delivered to our front door in few days.

We've had it for about 2 months now, this mattress is just so comfortable and well put together. I used to have a bit of back pain, and this mattress seemed to help a lot with that. My husband can sleep on just about anything but he said "It's about time to get a proper mattress", whatever that means... Thanks for making such great product, we love it!!

So I read the reviews, but because Silk and Snow uses a low end courier, the window of delivery is from 8am to 6pm. Not terrible if you have nothing to do, but if you are busy and have things to do, you are pretty much stuck at home all day. But because I ordered the King mattress and cover Silk and Snow sent the orders separately, apparently they won?t fit in the same box I am told, now the orders left the plant separately, so now I am stuck at home waiting for the mattress all day tomorrow as well as wasting all day today waiting for the mattress cover. I have not even slept on the mattress, and I am already pissed off with this company. I sure hope the mattress is wonderful because right now I want a reason to send it back!! Very disappointed so far!!!!

For me, this is an incredibly comfortable mattress. The shipping took a bit longer than expected and I have only slept on it for a week, but so far I am so pleased with it! I would definitely recommend this mattress for someone small (130lbs) who wants a med-firm mattress. (Maybe for someone bigger too, I just can't speak to that!)

Unfortunately this bed didn't work well for our particular bodies HOWEVER dealing with this company to ensure that we tried different options and in the end, returning the mattress, was SO easy. All the reps we dealt with were friendly, understanding and clearly empowered to meet our needs and requests.
It's not always about the perfection of the product, it's also about how the company reacts when things aren't perfect. That's why they get 5 stars from me!
I also like that they found a great charity to donate the bed to. I hope someone who couldn't otherwise afford this bed will be delighted to acquire it!
So while it's possible the bed will not suit you, judging from the many rave reviews - it probably will.
And if it doesn't, you are not stuck with anything nor will you be fighting for your money back.
So try it! Everything to gain and nothing to lose.

Very satisfied with the service, the delivery, and the quality of the bed. The customer service is top notch and very knowledgeable.

The first few nights on my new S+S were a bit off, my wife and I were not used to foam mattress. About a few weeks later, we started to get used to the new feel of this mattress, we are not more than happy with this mattress. We've been sleeping so well now, we both feel very refreshed the next morning. The quality is really impeccable, we highly recommend S+S to everyone!

Mattress showed up a couple weeks ago and the cover had a couple small holes at the back. Contacted customer service and they agreed to ship me a new one but that it would take 2 weeks. Received new cover within a week. 5 star for their great service.

We've had the mattress for 6 months now, and we ADORE it. When it first arrived, I hated it. Thought we'd made a big mistake. It was too soft yet too firm at the same time. But after a week, it was starting to grow on me. After 6 months... even ultra high end hotel beds put it to shame. This is the best mattress on earth. I can't think of any way it could be improved. I swear it even makes my husband snore less. 😉

Very pleased with this mattress. It takes no time to arrive. I am able to sleep on it right away. Had a little accident (it's just tea) and I am glad the cover is removable and washable. The most important... I sleep so well and just love it every night (or day too).

Well done! Love it!

The whole buying online was a breeze with this company. I had a few questions, emailed them and they promptly replied.

Shipping was quick as well, maybe 2 days? I didn't expect to be this quick.

Set up was easy as well. Beware, they are heavy but I know it means good quality materials.

The easiest part is falling asleep on this mattress and loving every moment of it.

Well done!

We bought a king mattress for the cottage couple months ago. The old one was long overdue to be replaced.

Delivered right to our front door and we sleep on the new mattress first night after setting up.

First night was OK, but the following nights just got better and better. We will definitely buy again when we need to replace our mattress at home.

I had the mattress for couple months and returning to buy pillows and an encasement. Totally comfortable and really good quality.