4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Carol S
Duvet Cover
Verified Buyer
Waffle Duvet Cover
Love the waffle pattern and feel, so soft and comfortable, very cozy. Great quality and love that this company is Canadian and uses natural dyes.
Sharlene M
Weighted blanket
Verified Buyer
Natural Weighted Blanket
I purchased the 15 lb weighted blanket from them. I have not used it much because it's been so warm but I'm planning to utilize it more when it snows. So far I really like it and it has helped me fall back.asleep when I have been awakened in the middle of the night. I really like the color that I bought and the quality is amazing.
Chantal F
Verified Buyer
Boules de séchage en laine
Like that 😁👌
Chantal F
perfect!
Verified Buyer
Percale Cotton Sheet Set
So happy; good night with my coton égyptien 😁🙏
Chantal
Chantal
Tiff
Amazing bed but even more amaz
Verified Email
Wooden Bed Frame
I was so excited to receive this bed and although it was quite heavy to carry, the instructions were super simple and all the pieces were relatively easy to piece together and it looks beautiful. Quality looks great as well. But the customer service is truly amazing!! I accidentally had it delivered to the wrong address and was panicking since I had no way of retrieving it and customer service was so kind and patient with me and sent me a shipment of the order free of charge. I was truly so worried given how large of a purchase and package this was but they went above and beyond and were incredibly kind in the process. Thank you so much for everything!!!
John N
Dreamy
Verified Buyer
Egyptian Cotton Sheet Set
Beautiful, deep rich colour giving my daughter’s bedroom an inviting atmosphere. It’s cozy feeling. Love the quality. All my family’s beds have something on them from Silk & Snow. I don’t want to take them off! I actually believe I sleep better.
Mary R
muslin coverlet
Verified Buyer
Muslin Sham Set
Interesting. I like the colour. I didn't expect it to be so big, and it seems to stretch. But I like it
Cheri M
comfortable but customer service slow
Verified Buyer
Aire Upholstered Bed
The bed itself is comfortable, but unfortunately the customer service experience was disappointing.
I had read other reviews mentioning that the wrong footboard had been delivered and assumed those were isolated incidents. Unfortunately, the exact same thing happened with my order, so it seems to be a recurring issue that should really be addressed.
The company states that emails will receive a response within two days, but it took well over a week to hear back. I didn’t appreciate the delay, especially when the issue was caused by an incorrect item being shipped.
When I finally did receive a response, a decision had already been made about how they planned to resolve the problem without first asking whether that solution worked for me. It didn’t.
The bed is comfortable, but the ordering and customer service experience definitely took away from what should have been a much more positive purchase.
I had read other reviews mentioning that the wrong footboard had been delivered and assumed those were isolated incidents. Unfortunately, the exact same thing happened with my order, so it seems to be a recurring issue that should really be addressed.
The company states that emails will receive a response within two days, but it took well over a week to hear back. I didn’t appreciate the delay, especially when the issue was caused by an incorrect item being shipped.
When I finally did receive a response, a decision had already been made about how they planned to resolve the problem without first asking whether that solution worked for me. It didn’t.
The bed is comfortable, but the ordering and customer service experience definitely took away from what should have been a much more positive purchase.
Étienne P
Warning about ordering two pillows
Verified Buyer
Adjustable Pillow (2 pack)
When you order two individual pillows, S&S change your order for a two-pack that is not shown on the Website. The Website said "In stock" for individual pillows, but the "two-pack" were back order. I had to contact customer support many times before they finally agreed to ship the two individual pillows I paid for.
Brent B
Good but…
Verified Buyer
Percale Cotton Sheet Set
Good size and fit but not breathable and cool as advertised. Cotton is not soft and is very noisy when you move under it.
Laura M
Silk pillowcases
Verified Buyer
Silk Pillowcase
The pillowcases are soft and comfortable. Would recommend.
Wallace L
Awsome
Verified Buyer
Classic Sleep Set
great products as always!
Jakob B
Amazing Quality, Look and Feel
Verified Buyer
Mid-Century Modern Nightstand
We originally wanted to get a Thuma, but this was our first platform bed, so we didn’t want to pay the full price. We also had heard bad things about cheaper options in the 300-500 price range. We settled on Silk and Snow and couldn’t be happier. We ended up purchasing a full mid century modern set for our guest room (bed frame, two night stands, one 4 drawer dresser all in walnut). It all looks amazing, I’d easily consider getting the same set for our master bedroom in the future!
Marcelo F
new sheets
Verified Buyer
Egyptian Cotton Sheet Set
very good quality and happy with product
Marie F
Soft but so thin
Verified Buyer
Egyptian Cotton Sheet Set
I sincerely did not expect these sheets to be so thin at that price point. They are silky soft, yes, but feel fragile and since they don’t fit tight on our 14 inch mattress, I’m definitely worried about wear and tear. I’ll take good care of them, but overall disappointed by the cheap feel of the fabric. Colour looks great.
Dal C
Verified Buyer
Classic Sleep Set
So purchase was quick and slick
Delivery was quick also, well before the anticipated date.
Set up was flawless
So while not quite at 30 days since purchase, I do notice a difference in sleep patterns, and I'm not waking up as much as I used to, so it's getting better.
As it's used more, I feel I will become more used to it, so all in all, a good idea worked into a good purchase.
Delivery was quick also, well before the anticipated date.
Set up was flawless
So while not quite at 30 days since purchase, I do notice a difference in sleep patterns, and I'm not waking up as much as I used to, so it's getting better.
As it's used more, I feel I will become more used to it, so all in all, a good idea worked into a good purchase.
SHIRLEY G
Towels are Great/Customer Service is below average
Verified Buyer
Plush Terry Washcloth
I ordered the wrong colour of a bath mat and within one minute I sent an email notifying them of this mistake. Since it was after hours, the next morning they said it would be impossible to change it but I could send it back. It took a few attempts to get shipping label and then I had to follow up to get the new mat. All has been resolved and towels are great but the customer service experience could be improved.
dean t
Verified Buyer
Plush Terry Washcloth
I am enjoying the towels very much they are soft as I ever hope they would be the quality is very nice. The only disappointment I have and the reason I’m giving you four stars out of five is because the black does not look black. I was disappointed it looks more charcoal gray than it does black.
Étienne P
Pillow is huge but can be adjusted
Verified Buyer
Adjustable Pillow (2 pack)
I removed at least 30% of the foam inside and now it is perfect.
Sophie V
Extremely Satisfied with Purchase & Support!
Verified Buyer
Aire Upholstered Bed
I am extremely grateful for the wonderful support I’ve received regarding the queen size Aire Upholstered Bed Frame I purchased for my daughter. I made the wrong choice of colour in the slip cover and the Silk & Snow team made it easy for to me access a new slip cover in a different colour, with which I am extremely satisfied!! The prompt and clear communication from the Silk & Snow team was always personalized and helpful.
I have even just placed a new order for a king size Aire Upholstered Bed Frame for my husband and I because we love our daughter’s new bed so much lol, knowing with certainty which slip colour looks best in our space now, and knowing Silk & Snow is a quality company with integrity and a true willingness to help their customers. Thank you to every team member who helped along the way! I am thrilled with my daughter’s bed and can’t wait to receive mine too now:) I 100% recommend this company, the quality of the product is also 10/10.
⭐️⭐️⭐️⭐️⭐️
I have even just placed a new order for a king size Aire Upholstered Bed Frame for my husband and I because we love our daughter’s new bed so much lol, knowing with certainty which slip colour looks best in our space now, and knowing Silk & Snow is a quality company with integrity and a true willingness to help their customers. Thank you to every team member who helped along the way! I am thrilled with my daughter’s bed and can’t wait to receive mine too now:) I 100% recommend this company, the quality of the product is also 10/10.
⭐️⭐️⭐️⭐️⭐️
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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