Once the order was with the shipper , the customer service dropped

This blanket is beautiful and so soft. I purchased a silk and snow mattress earlier this year and kept getting emails about the blanket. It took me awhile to decide to purchase and my only regret is that I didn’t buy it earlier!!!

Replaced an 8 year old Ikea queen with the S&S Hybrid and was shocked with the difference it made in my sleep and the lack of pain in my back when I wake up. I highly recommend this mattress!

Christian Menard

Le peignoir est confortable la couleur est exactement ce que je cherchais Les draps de lit en lin sont magnifiques et super confos!J'apprécie spécialement la largeur du draps contour qui couvre aussi le sommier!!!!

Bonjour, nous avons acheté les draps et la housse King en percale et nous ne sommes pas entièrement satisfait, car la housse est petite alors elle ne couvre pas le lit complètement pourtant nous avons un lit king.

I am really happy with my first Silk and Snow sheets! I took a chance ordering online without seeing them in person and the chance certainly paid off! Very impressed with the quality and buying experience!

The product was decent and went together as shown in the instructions. It took a little longer than it took to assemble an equivalent Thuma bed. However, I was greatly disappointed in the amount of styrofoam that was used in the packaging. Styrofoam is a nightmare to deal with.

I love this mattress cover. I’ve bought 2 now.
Better quality than most.

The overall experience with service and products by Silk and Snow have been amazing. The shipping was very quick and everything was well-packaged. The synthetic duvets were of good quality and super soft. We replaced an aging king size comforter that was no longer warm (we had to pile extra blankets on top in the winter) to two TWIN XL comforters of different thickness for individualized comfort and things have been so much lighter. My husband commented on how warm and light his duvet is and he said he slept much better after the first night. We would recommend these to family and friends!

We love the new Frame! It came within a week and it was very easy to set up. There was no deformities whatsoever and the colour is beautiful!

This is the most comfortable pillow I have had. The down is soft but keeps it's shape. It's the right height & my neck has not been sore since I bought it. I would recommend this to anyone.

The bed is aesthetically pleasing it is a ridiculous design. Not using any screws or bolts to attach the frame is short sited. So if you do buy it be sure to build it in more less the exact spot you want it to be because once you’re done it really can’t be lifted without falling apart.

These Egyptian cotton sheets are like sleeping on a cloud! They’re the nicest material and warmer than my summer percale cotton sheets. Definitely worth the money!

Had the bed for about 3 weeks now, really loving it, it’s firm but not too firm. Would recommend. I spent hours looking at mattresses and I’m happy with my choice

I’ll be honest, when I first came across Silk & Snow on TikTok, I was skeptical. The reviews seemed almost too good to be true, and I didn’t want to make such a big purchase without feeling completely confident. But once I found out they had a showroom in Toronto, I decided to take a road trip from my home in Fort Erie to check it out for myself. This was a huge decision for me, especially since I had just bought my first home and wanted everything, including the bed, to feel perfect in my new space.

When I walked into their showroom with my girlfriend, I could tell immediately that the quality of the bed was real. I was so excited to see it in person and, honestly, I felt like a little kid in a candy store. My girlfriend described the look on my face as pure happiness, and I honestly almost teared up because it was everything I had imagined—perfect for my style, exactly what I wanted. Despite this, I was still a little hesitant about making the final decision, so we left without purchasing that day.

After the drive back to Fort Erie, I couldn’t shake the feeling that this bed was exactly what I needed. My girlfriend and I talked about it, and I realized that the emotions I was feeling weren’t just excitement—they were telling me this was the right choice. So, I went ahead and ordered it.

The bed arrived on October 27th, and I quickly set it up alongside my Hush mattress, which I also love. The assembly was straightforward, and the bed looked fantastic in my new bedroom. But after about two weeks of use, I started noticing that the slats were causing some issues. The slats were warped, and the slightest movement on the bed created a lot of noise. I was frustrated, but I contacted Silk & Snow’s customer service, and that’s when I really saw the value of their support.

The response from their team was fantastic. They didn’t hesitate to address my concerns, and within three days, I received a whole new set of slats—this time, they were solid and not warped at all. They even let me keep the old ones as spares, which was an amazing touch. Their customer service was easy to get in touch with, and they handled everything quickly and efficiently.

Now, the bed is perfect. The Japanese joinery woodworking is truly impressive—no hardware needed, and it feels incredibly sturdy and well-built. I love the full wood design, and the color and texture of the real wood really add to the room’s aesthetic. It looks great and feels even better.

I definitely don’t regret this purchase. The bed is not only beautiful, but it's also incredibly comfortable and durable. Silk & Snow stands behind their product, and I appreciate their prompt customer support. If you’re considering this bed, I highly recommend it. It’s been a great investment for my first home, and I couldn’t be happier with how it turned out!

I bought the XL for my boyfriend (who is 6’3”) and it fits great and is super cozy.

I have spent a lot of time trying to find a pillow that is comfortable for the whole night. I am a stomach and side sleeper, with infrequent bouts of back sleeping. I love the adjustability of this pillow and I find that the support is perfect. It offers a “sink in” feeling that you can easily adjust by moving the foam to spots that need more/less support, which results in a perfect fit throughout the night. I was unsure of having a pillow of foam and thought I would feel the chunks however this was not the case with this pillow! I would recommend this pillow if you are struggling to find something that works for you.

I bought a set of linen sheets and was apprehensive at first given some reviews mentioned it was like sleeping on burlap. However, I found the contrary....the sheets, after only 2 washes, are becoming softer and very nice to sleep in. They are also breathable and fit deep pocket mattresses which are a great bonus. I prefer my pillow shams to be in silk but I will buy the linen sheets again.

I bought these sheets as Christmas gifts for three family members. The reactions are all the same ...

"Ooh, these sheets feels so nice!"

Love my new Percale bundle. Light as they should be.