Great towels

Shipping: Ordered on a Thursday, everything arrived on the following Wednesday.

Packaging: Outstanding. Some reviewers mention having broken humidity packets. Not mine. All the packets were intact. Some reviewers mention all the packaging. Not sure what they expect? Would these be people who would complain if their furniture was damaged because of poor packaging? I wouldn't be happy if my furniture arrived damaged, so I appreciate the top notch attention to packaging. It's true that there was a lot of cardboard, styrofoam, and plastic (bags) remaining once the pieces were removed, but all pieces of the bed frame arrived in excellent condition. No scratches, nothing broken. I simply cut the packaging down into smaller pieces that were easily put out onto the curbside the following morning for recycling pick-up.

Assembly: Easy, straightforward. I read the assembly instructions once, and was able to assemble the bed (queen-sized) on my own. I appreciate that a few steps would have been easier with two people, but I know how to jig things and therefore had no problems. It took me about 20-30 minutes to assemble. The pieces that assemble via joinery did so smoothly; everything fit as designed. The backboard used five screws that, again, fit easily and without flaw.

Design: Very nice to look at. Some reviewers mention issues with the two middle legs. Mine fit fine, no issues whatsoever. I haven't had to make any adjustments to these two legs. They don't make any noises, although this might be due to the fact that my bed is situated on carpet. I don't detect any unnecessary movement of those two legs. Some reviewers mention they wished the cross slats were made of higher quality wood. They are fine, in my opinion. (And I have a lot of experience working with wood.) If at any point in the future, I encounter issues with the slats, it will be easy to replace them.

In addition to the bed frame, I ordered the S&S mattress (queen-sized), and it fit perfectly.

It was SO nice lying down on my new bed. Sleep came quickly and easily.

Must say that I have found a general decline in products and services with many businesses in recent years (since the pandemic), but I am 100% satisfied with my online purchase from Silk and Snow. Everything about the transaction was spot on, and I'm very happy with my new bed.

Recommended.

The acacia bedframe is exactly as advertised. It was a little challenging for one person to assemble, but even that went well. More important, the customer experience was outstanding. I made a mistake in the order. S&S handled this beautifully. They communicated regularly and refunded my purchase without any difficulty. Couldn't have been more transparent or easier to deal with.

I absolutely love my new flax linen duvet cover. The fabric is so so comfortable, I have the sheets on my list to purchase next. The flint black colour is more of a dark charcoal and its beautiful. The ties inside keep my duvet in place and the zipper closure is a breeze for laundry day. Very happy!

I love linen sheets, but despite washing them carefully, they breakdown and tear within a year. And they are NOT cheap!! This is my first try with Silk and Snow, and the material seems thicker than other companies. Will cross our fingers 🤞

It looks very nice. Impossible to assemble only 2 persons. The middle legs do not stay straight when you move the bed, be careful. I received the headed with a damage but it was resolved with a new one. Unfortunately, I had to unassembled the bed to replace with new headed.

I have been a loyal Silk and Snow customer for the last few years because the quality of their linens is amazing and well priced compared to other companies. My family members have also discovered Silk and Snow. We really appreciate they are Canadian and want to support a Canadian company that delivers on its promises. ❤️

*****

A most comfortable coverlet.

I have enjoyed our new bed and pillows. The bed is great for co sleeping, it doesn't bounce when I move. It feels great on my back. I love that it isn't sprayed with chemicals- lots of love for this mattress.

The fabric is incredibly soft, love it, plan to add other pieces in the future!

I spent a lot of time searching online for a reasonably priced and study frame and I'm really happy with our purchase. The frame/supports all feel really sturdy and it doesn't make any squeaks or noises when getting in or rolling around. It's wonderful. Easy to put together and looks great.

This is a very nice platform. The construction was sturdy, it was easy to put together, and the wood quality is superb. What more could I ask?

We got the sheets (fitted, flat and 2 pillow cases) and after opening them I was a little skeptical of the whole linen craze and I thought for sure my husband was going to hate them but he actually LOVED them even when they had only been washed 2 times. He hates how cold cotton feels at first and loves how this is warm to get into. And I love that I don’t get super warm at night. They are very temperature regulating. We’ve probably washed them 6 times now and I can tell they are getting softer especially where we sleep. The edges are a little crispy still but I know they will get there!

The products they sell are absolutely beautiful unfortunately 3 out of the 4 items we purchased were damaged. We contacted S&S, they made use fill out a form and submit pictures. We then waited for their "team" to review which took a while. We called to find out the status and it had yet to be reviewed after about 3-days. We called and sent emails again and no one got back to us. Finally someone got back to us with a very disappointing solution. Mind you, we spent over $3000 on furniture and they only wanted to give us $50 credit for the damaged items. We didn't accept and they offered $100 still not great but we accepted so we didn't have to deal with them. After a few weeks they sent out a replacement part for our side table which in my opinion should have been sent out immediately no questions asked. Like we said, we love the furniture and mission but the customer service process needs to be worked on. Including your reps.

So glad we purchased our bed and bedding from this company !

I’ve been struggling with finding the right mattress. I am a side-sleeper, about 120 lbs. This is the 2nd brand I’ve tried and still not quite there. My shoulders are still sometimes a bit numb and my back is usually still a bit achy in the morning. I’m getting close to the end of my 100 day trial, and leaning towards a return. I know it’s not my body; I’ve been on vacation recently and even their flip open couch, and daughters’ old mattress were better. No pain at all. I cannot afford to upgrade. This one beats the other one I tried, so that’s something.

Great value for the money, we are enjoying the bed and so great could be shipped to us.

Easy to assemble but you do need an extra pair of hands. We ordered the King Size bed frame.
The product was packaged extremely well. The boxes it comes in are heavy. The wood finish is fabulous. Will buy this bed frame again for my twins.

We bought a double mattress for my son who is nearly five. He absolutely loves this bed. It is comfortable and he sleeps very well in it. And I’m happy knowing it’s non-toxic and high quality.