4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Pamela K
Verified Buyer
S&S Organic Mattress Topper
This is a comfortable, odourless, and supportive mattress topper
Jessica O
Verified Buyer
Turkish Towel
Not absorbent or soft. Really let down.
Response from Silk & Snow
Mar 17, 2023
Hello Jessica,
Thank you sincerely for your feedback.
We apologize for your dissatisfaction with your new Turkish towels. We will definitely share your feedback with our team as we take constructive criticism to heart. If they are not performing as you had hoped, and if you would want to start the return process during your 100 Night Trial, e-mail our customer service staff at hello@silkandsnow.com to start the procedure and get your refund. If you have any more questions or issues, please contact us.
Sincerely,
Jeanne
Margaret G
Verified Buyer
Percale Cotton Sheet Set
The fabric is not what I would call quality percale. It is rougher than I expected. The fitted sheet is so small that trying to get it on our foam mattress (which is not super thick) is a gymnastic exercise. I would not recommend this product.
Response from Silk & Snow
Mar 17, 2023
Hello Margaret,
We sincerely appreciate you expressing your thoughts, We are really sorry to hear that you don't like your recent purchase of sheets. Your feedback will undoubtedly be taken into account. The fibres in your sheets will gradually get more flexible and softer without any further effort, so we strongly advise washing them a couple of times. Don't worry though; washing your brand-new bedding won't stop you from returning the item. Within your 100-night trial period, you are entitled to a complete refund if you are unsatisfied. Please contact hello@silkandsnow.com if you have any questions. Sincere regards, '
Jeanne
Scott K
Verified Buyer
S&S Hybrid Mattress
Most comfortable mattress I’ve had ever.
Dominique S
Verified Buyer
One of the best pillows I have purchased.
Ron C
Verified Buyer
Very nice pillow that has the ability to be the hight and weight you make it.
julien m
Verified Buyer
S&S Hybrid Mattress
Damaged box
Wrong size mattress
They wanted to void warranty on replacement
Took months to resolve and get proper mattress
Offered to buy wrong mattress frame but didn't want the sale
Wrong size mattress
They wanted to void warranty on replacement
Took months to resolve and get proper mattress
Offered to buy wrong mattress frame but didn't want the sale
Response from Silk & Snow
Mar 17, 2023
Hello Julien,
Thank you for taking the time to share your feedback.
We apologize to hear you are not satisfied with your Silk & Snow experience. We recognize the inconvenience and will make sure to follow up with the team as we constantly seek for opportunities to improve our services and products. I took a look at your file and it appears your replacement mattress was delivered. Some unplanned hiccups can happen, which is why we believe strongly in resolving promptly and we apologize for the delay.
Sincerely,
Jeanne
Amber M
Verified Buyer
Wooden Bed Frame
When I first slept on the mattress after letting it air out for 3 days, I thought it might be too firm for my liking. I am definitely used to softer mattresses. However, I quickly realized I am sleeping better than I ever have and my back and hips feel so much better with the support. Medium firm is accurate, it has a decent amount of “squish” but is certainly not pillow top. I love it. The bed frame is gorgeous and of high quality material.
Jessica E
Verified Buyer
Down Alternative Duvet
It's a really nice duvet. I bought them for my kids and the only issue is, the all season is probably too warm for their rooms hottest in the house). They love it regardless - very happy with the purchase.
Lauren W
Verified Buyer
Down Alternative Duvet
Wonderful duvet! Soft, cozy, and I’m so happy to find a non-down alternative. I typically run warm, so I’m disappointed that I chose the all-season option rather than summertime as I find it very hot. I don’t know if I’ll be able to use it at all during the summer, but for winter it’s been great. If you run hot, consider downgrading to the summer model!
Meghan
Verified Email
Flax Linen Duvet Cover
Flax linen sheets were very nice. Unfortunately within a year they had already worn out and had a hole at the bottom. They were very comfortable and I loved them, just wear out fast.
Response from Silk & Snow
Mar 17, 2023
Hey Meghan,
We sincerely apologize for the problem you had with your flax linen duvet cover. Since we are constantly searching for ways to improve our products and services, we appreciate your feedback and will make sure to follow up with the team. We sincerely appreciate you discussing your problem with us, and we are here if you have any more queries or worries.
Sincerely,
Jeanne
Norma J
Verified Buyer
Love my pillow and so easy to customize it
Stephen I
Verified Buyer
S&S Hybrid Mattress
Hybrid mattress came rolled and folded and I have a definate line along the fold line and what seems to be a wire running the length of the fold line just below the surface. Customer service have been notified and suggested testing the mattress to see if this issue goes away. Customer service has been excellent so am unduly worried about the situation. Mattress is very comfortable. My only worry is if i swap it out for another one will I have the same issue. Surely a spring mattress should not be folded.
Philip
Verified Email
S&S Hybrid Mattress - Twin
Too good to be true.
The edge support does not last and in a matter of only 6 months with lightweight sleepers. The bed clearly has indentations but it’s not up to Silk and Snow’s standards to be deemed warrantied.
So i can either sleep on this uncomfortable hunk of junk until it is soft and saggy enough to be warrantied or throw it away.
To think i paid extra for this when i could’ve just gotten an Endy.
The edge support does not last and in a matter of only 6 months with lightweight sleepers. The bed clearly has indentations but it’s not up to Silk and Snow’s standards to be deemed warrantied.
So i can either sleep on this uncomfortable hunk of junk until it is soft and saggy enough to be warrantied or throw it away.
To think i paid extra for this when i could’ve just gotten an Endy.
Response from Silk & Snow
Mar 17, 2023
Hello Philip,
We appreciate you taking the time to write to us and provide us with your thoughts. We have carefully examined your order and are deeply sorry for the bad experience you had with us. We will ensure to share your feedback with our team as we are always looking for ways to elevate our services. If you have any additional questions, please contact us by email at hello@silkandsnow.com.
Sincerely,
Jeanne
Aziza A
Verified Email
Sheet Set - Twin (white)
Very disappointed with these sheets. Unlike other bad reviews, everything fit perfectly and I liked the markings for the long vs short side. My problem is with the fabric itself. It is very thin but not in a nice light way. It is also scratchy despite the satin weave. They’re not the most expensive sheets I tried but I still expected more for that price.
Response from Silk & Snow
Mar 17, 2023
Hello Aziza,
Thank you so much for sharing your feedback.
We apologize to hear you are not satisfied with your recent purchase of bedding. I can see that you have been in contact with our team in order to initiate a return within your 100 nights trial period. If you have any questions, do not hesitate to reach out.
Sincerely,
Jeanne
Catherine d
Verified Buyer
Natural Weighted Blanket
Best weighted blanket ever! The knit makes it a little bit stretchy, which is wonderful to snuggle in. Not too hot. A beautifully made blanket with a perfect weight to enable a deep and relaxing sleep. I have definitely recommended this to friends.
Michael T
Verified Buyer
Wooden Bed Frame
Excellent bed... well crafted and attractive
Michael T
Verified Buyer
Wooden Bed Frame
Excellent prodict
Alvaro D
Verified Buyer
Adjustable Pillow (Retail)
Not very durable
Response from Silk & Snow
Mar 17, 2023
Hello Alvaro,
We appreciate you taking the time to write and tell us about your experience.
We apologize that your pillow is not ideal for you. We offer a 100-night trial period with our Pillows. In order to initiate a return for a full refund within your trial, please send us an email at hello@silkandsnow.com.
Sincerely,
Jeanne
Amanda P
Verified Buyer
Percale Cotton Sheet Set
The sheets look great and are so comfy. Silk & Snow provided me great service as well
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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