I have only had the mattress for a week, but every morning I wake up and all I can think about is when I get to crawl back into bed again. It is so comfortably soft yet firm. Very happy with my purchase.

bit warm but overall good quality

I need to return my pillow covers and duvet cover. Just horrible quality

Great Company to Deal with!!
This was Our First Experience with Online Overseas Company. Customer Support and Service is Truly Understood by Silk & Snow Not only are they Responsive to Emails if You Call YOU SPEAK WITH A PERSON, Who calls You By Name, Your Name. Quality Product Accurately Represented in Ads.
Great Experience
Matthew C. Brookman

any contact to The Company were based on Our Concerns not Problems with Product

I sleep like a baby.

Wouldn’t use another mattress. This one will forever be my go to

Adore these linen sheets. They keep me cool and feel so comfortable on my skin.

So comfortable and breathable

Easily my favorite sheet set. Super soft, dry fast when you forget to put them in the dryer, and are just... Nice.

Lovely colour, breathable fabric. Good value. Only downside is that the fabric is bit noisy when it’s rustled. May just need to wash it a couple more times to soften it.

I bought this sheet set as I love silk and snow products. I will say this sheet set, washes well, is comfy and the colour was true to the picture. Where these sheets fall short and would prevent me from purchasing them again is the sheets come off the corner edges of my King silk and snow hybrid mattress. I am super disappointed as all other factors about these sheets are incredible however the functionality prevents me from enjoying those factors.

I am really, REALLY impressed!!! A friend told me about Thuma Bed, and was intrigued, but knew those were overpriced. So I researched platform beds with castle joints and compared the results. Silk and Snow, in my mind, had the best price, the best website, the best brand story, a free duvet, and the best shipping possibility. I was shocked that four days later, the bed had arrived from CANADA to my home in TENNESSEE without issue. I helped the FedEx guy unload the three boxes (I ordered a king size which comes in heavy boxes!) and was impressed that all the cardboard looked in condition. Upon unpacking, I was impressed by the materials used in protecting the wood... there are heavy-duty masonite strips that keep the wood from being damaged. I will cut these into smaller pieces and use them for oil paintings. Next, setup was so easy that within 45 minutes the frame was together! No screws or tools, which is SO cool, and feels ten times more solid than my previous frame which was held together with screws but finally just collapsed. I already had a king size mattress, and it was a perfect fit, as if it had been custom made for this frame! I seriously have not had a better consumer experience in a long time. Based on this transaction, I highly recommend this bed frame for quality, price, value, shipping, and overall consumer experience. In these post-pandemic days of awful retailers as the new norm, I give a gold star to Silk and Snow, and I'm sure you will too. Thank you!

My only suggestion is that Silk and Snow look for an alternative to the gigantic sheets of styrofoam that are also included to protect the wood. There must be a way to bring this packing material into your mission for sustainability... I'd even pay more if I could not have to put styrofoam into the landfill.

Beautiful soft cotton robe. Fits perfectly. I am size small and purchased size S/M. It is just a bit heavy and that's because it is cotton :) But it doesn't bother me and I can wear it for hours. Haven't washed it yet but plan to follow the care instructions on the label. Overall very happy about my purchase.

Bad experience trying to return an item. Delayed responses from customer service

I had purchased a hybrid from another Canadian company which I thought met my needs but found that it did not and I returned it. The Silk & Snow Organic Hybrid looked like a good fit. What sealed the decision for me was the ability to visit an EQ3 store and do a lie down test on all three of the Silk & Snow offerings. This Organic Hybrid felt great no matter what position I lay in. I ordered and received this within about 10 days. Unboxed and slept on it that night. It felt great even though it needed more time to fully recover from being packed for in the box delivery. I love that there is no off gassing smells, that the quality of the construction is good, that the cotton cover is organic and that the layer of latex is enough to provide the firm yet giving support I was looking for. The hip pain and neck pain I was developing when sleeping on the other company’s hybird quickly went away. Tomorrow will be the end of my first four weeks on this mattress and I am sold. No pain, nice resilient firm support and the best sleeps in a long time. The only thing I would like to see changed is the addition of some handles on the side of the mattress. It would make rotation of the mattress so much easier. Thank you Silk & Snow

We loved these sheets at first! They were/are sooo soft and luxurious. But after using them for a couple of months they have started to pill really bad. I have used a clothing shaver, but not able to get them back to the original state.

I love this mattress. Very comfortable. It's very heavy so difficult to get up to the third floor. Also it arrived damaged, it did not arrive in a box but instead wrapped in bubble wrap. IT appears someone cut it out of the box and then at the same time cut the back of the mattress all the way across. I was able to tape it and it does not affect the mattress comfort. . I made a damage report to Fed Ex but did not get a re sponse. I have pictures so can prove it.

My suggestion is to list the weight of the mattress so customers know what they're getting.
Also Silk and Snow should contact Fed Ex about this damage. I don't have time to pursue the issue. I love this mattress but won't buy from S and S again. too difficult to deal with problems.

I do believe this is an excellent product. Just be aware of shipping.

Colours were not well represented on my particular screen so we did send parts back as they matched in the images and not in reality. Aside from that, the sheets that we kept are very nice and I love them! Size is nice and big, plenty of reach to tuck in on both sides. That was a problem with competition companies sheets we had before these.

Soft and great quality

Heavy and fluffy. Exactly what we were looking for.