4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Diana L
Verified Buyer
Classic Terry Towel - (2 Pack)
Happy with their gift
Response from Silk & Snow
Feb 10, 2023
Hi Diana,
We are glad to hear your gift was a success! Thank you for taking the time to share your experience.
All the best,
Michelle
Krista H
Verified Buyer
Silk Pillowcase
Every aspect of my sleep has improved.
Response from Silk & Snow
Feb 10, 2023
Fantastic news, Krista! We are so glad that you are sleeping better with your new silk pillowcase. Here's to many more cozy nights of restful sleep to come!
All the best,
Michelle
Esther L
Verified Buyer
So far so good
Response from Silk & Snow
Feb 10, 2023
Hi Esther,
We are glad to hear that your new organic mattress is working out so far. We really appreciate you writing in and sharing your experience.
All the best,
Michelle
Mikey P
Verified Buyer
Natural Weighted Blanket
Ordered the 15lb blanket and turns out weighted blankets aren’t our thing. Amazing return policy and communication. Thanks!
Response from Silk & Snow
Feb 10, 2023
Hi Mikey,
We are glad to hear although your weighted blanket did not work out that your return process was smooth. Thank you for taking the time to reach out.
All the best,
Michelle
Ezmina S
Verified Buyer
Natural Weighted Blanket
Beautiful blanket! It’s the perfect weight, and very well constructed. It will work well in the warmer months as well. An excellent purchase!
Response from Silk & Snow
Feb 10, 2023
Hi Ezmina,
We are so glad you are happy with your new weighted blanket! Thank you for reaching out. Here's to being cozy!
All the best,
Michelle
Michael D
Verified Buyer
I am a dude who never cared about things like nice pillows. This holiday I decided it was time to get new pillows and to find something a bit nicer than I usually would buy. I landed on these and for the price, I was still unsure. Now, my kids keep taking them and I will have to get two more. I got them on sale and would have been just as happy paying full price. Really, really nice and comfortable.
Response from Silk & Snow
Feb 10, 2023
Hi Michael,
That is such great news! We are thrilled to hear you are enjoying your new pillows. Thank you for taking the time to share your feedback with our brand. Here's to happy sleeping!
All the best,
Michelle
Kristina S
Verified Buyer
Muslin Coverlet
We bought this for under the duvet and it’s perfect for my husband when I tend to hog the heavier duvet at night. It also is just beautiful to look at!
Response from Silk & Snow
Feb 10, 2023
Hi Kristina,
We are so glad you are enjoying your new muslin coverlet! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Rahab R
Verified Buyer
Terry Bathrobe
The bathrobe is beautiful. It's soft and fluffy. I recommend it.
Response from Silk & Snow
Feb 10, 2023
Hi Rahab,
We are so glad you are enjoying you new terry bath robe! Thank you for taking the time to reach out to share your experience and recommendation. Stay cozy!
All the best,
Michelle
William M
Verified Buyer
S&S Hybrid Mattress
The product is comfortable, feels durable and was easy to assemble. It arrived quickly.
Minus 1 star because it initially arrived missing a piece and we had to spend time dealing with customer service to get it replaced
Minus 1 star because the experience with customer service was inefficient and frustrating. I began my encounter by describing exactly what was missing and even included a picture. Then, I was sent a checklist form to fill out. It was blank and used none of the information I had spent time detailing earlier. Finally, I had to reach out to the team for updates, rather than having them contact me.
Minus 1 star because it initially arrived missing a piece and we had to spend time dealing with customer service to get it replaced
Minus 1 star because the experience with customer service was inefficient and frustrating. I began my encounter by describing exactly what was missing and even included a picture. Then, I was sent a checklist form to fill out. It was blank and used none of the information I had spent time detailing earlier. Finally, I had to reach out to the team for updates, rather than having them contact me.
Response from Silk & Snow
Feb 10, 2023
Hi William,
Thank you for reaching out and sharing your experience with your hybrid mattress. We are sorry for the poor interaction you've have with our team and will be sure to follow up as we are always looking to enhance our services for the future. We have taken a closer look at your order and can see that you have since received your missing piece. Once again, we apologize for the negative experience you've had with our brand.
Sincerely,
Michelle
Tanner F
Verified Buyer
Wooden Bed Frame
The materials are solid and look as good in person as they do online. A rubber mallet is required to force the last piece on though.
Response from Silk & Snow
Feb 10, 2023
Hi Tanner,
We appreciate you taking the time to reach out and write to us regarding your experience with your new wooden bed frame. Here's to happy sleeping!
All the best,
Michelle
Arthur M
Verified Buyer
S&S Hybrid Mattress
Very supportive....great sleep at last!
Response from Silk & Snow
Feb 10, 2023
Hi Arthur,
That is great news! We are so glad you are sleeping so well now with your new hybrid mattress. Thank you for taking the time to reach out and share your feedback.
All the best,
Michelle
Michelle F
Verified Buyer
Surmatelas organique
Purchased 2 mattress toppers and they are fantastic! The only minor issue is they have a distinct smell to them that was a bit jarring at first. I washed the covers which helped a bit but it still smelled. However, it's been about a month now and I don't smell it anymore (either got used to it or it aired out).
Response from Silk & Snow
Feb 10, 2023
Hi Michelle,
We really appreciate you reaching out to our team. We are glad to hear your new organic mattress toppers are fantastic and that the smell has dissipated now that some time has passed. Here's to many more comfortable nights of happy sleep to come!
All the best,
Michelle
JIM B
Verified Buyer
S&S Hybrid Mattress
Took a little bit to get used to but we love it
Response from Silk & Snow
Feb 10, 2023
Hi Jim,
We are glad to hear you are loving your hybrid mattress now that your body has adjusted to your new bed. Here's to happy sleeping!
All the best,
Michelle
Alex G
Verified Buyer
Egyptian Cotton Duvet Cover
Very thin, a little scratchy, was expecting better quality for the price. Shipped quickly.
Response from Silk & Snow
Jan 24, 2023
Hi Alex,
We appreciate you sharing your feedback on your new Egyptian cotton duvet cover and apologize it was not quite what you had anticipated. If you find after further testing they are not the right fit, please reach out to our customer service team by sending an email to hello@silkandsnow.com during your 100 Night Trial. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Alex G
Verified Buyer
Percale Cotton Sheet Set
Very thin sheets, not very soft. Was expecting better quality for the price.
Response from Silk & Snow
Jan 24, 2023
Hi Alex,
Thank you for writing in and taking the time to share your comments regarding your new percale cotton bedding. We are sorry you are not finding them suitable and if after further testing you would like to return them during your 100 Night Trial, please send an email to our customer service team at hello@silkandsnow.com. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Jack U
Verified Buyer
S&S Hybrid Mattress
Easy delivery and set up. Super comfortable to sleep on and the "new" smell dissipates quickly. Highly recommend.
Response from Silk & Snow
Feb 10, 2023
Hi Jack,
We are so glad to hear you are finding your new hybrid mattress so comfortable! Thank you for taking the time to reach out and share your experience with our brand. Here's to many more cozy nights of restful sleep to come!
All the best,
Michelle
Daniel &
Verified Buyer
S&S Organic Mattress Topper
It works good if the cover is off. We found it was slipping all over the place. Now we are happy with it.
Response from Silk & Snow
Feb 10, 2023
Hi Daniel,
Thank you for taking the time to reach out and share your experience with our brand. We appreciate your feedback on your new organic mattress topper. We will be sure to pass along your comments to our design team as we are continuously looking to enhance our products when possible.
All the best,
Michelle
Claire G
Verified Buyer
The comfiest pillows! Just enough firmness to support your head and neck, and just enough softness to sink into the pillow. Love them!
Response from Silk & Snow
Feb 10, 2023
Hi Claire,
We are thrilled to hear you are finding your new pillows so comfy! Thank you for taking the time to reach out. Here's to happy sleeping!
All the best,
Michelle
Linda T
Verified Buyer
Natural Weighted Blanket
Have as a gift. Recipient loves it!
Response from Silk & Snow
Feb 10, 2023
Hi Linda,
That is great news! We are so glad your gift was a hit. Thank you for reaching out and sharing your experience with our brand. Here's to happy sleeping!
All the best,
Michelle
Michael W
Verified Buyer
Percale Cotton Sham Set
I like the sheets but the stitching around the elastic is already coming undone after about 4 washes.
Response from Silk & Snow
Feb 10, 2023
Hi Michael,
We appreciate you taking the time to reach out and share your experience with your new percale cotton bedding. We would recommend you reach out to our customer service team at hello@silkandsnow.com with some photos so they can take a closer look and investigate this matter further. If you have any other questions please let us know.
Sincerely,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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