4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
jonatan b
Verified Buyer
Matelas S&S Hybride
This is heavy and the carrier drop it in thr middle of the driveway. The unpacking was simlle, the smell last a few days and it took about 2 days for the mattress to get his full size and form. We received a email saying we had a gift for us, but that was a lie.
Response from Silk & Snow
Jan 03, 2023
Hi Jonatan,
We appreciate you taking the time to write to us and for sharing your experience with our brand. We will be sure to follow up with the team accordingly as we are always looking to enhance our services where we can. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Shawn S
Verified Buyer
Service and ease of ordering to delivery was great with no issues. So far after a couple nights sleeping with the pillow it seems not bad. Price even on sale looks to be expensive for what you receive. This is why the 4 and not 5 stars.
Response from Silk & Snow
Feb 04, 2023
Hi Shawn,
Thank you for taking the time to write in and share your experience with our company. If you find after further testing the pillow is not suitable for your needs, please send an email to our customer service team by sending an email to hello@silkandsnow.com during your 100 Night Trial. Please let us know if you have any questions or concerns.
Sincerely,
Michelle
Stéphanie R
Verified Buyer
Couverture lestée tissée à la main
Je dors tellement bien depuis cet achat
Response from Silk & Snow
Feb 04, 2023
Bonjour Stéphanie,
Nous apprécions vraiment que vous nous écriviez et que vous partagiez vos commentaires positifs avec notre équipe. Bons dodos !
Cordialement,
Michelle
Marie M
Verified Buyer
Egyptian Cotton Sheet Set
Sheet were delviered on time and proved soft and sleep inducing. Customer service was personal when they called me to make sure the credit card info was correct due to my recent move. The only later observation I will make is that the sales offers could be clearer. I was advised via online chat, that I couldn't take advantage of the promotional online sales duvet gift for $800 + purchases because I wanted delivery to two different Canadian addresses. So, I didn't end up buying anything.
Response from Silk & Snow
Feb 04, 2023
Hi Marie,
Thank you for bringing this insight to our attention and we will be sure to follow up with the team as we are always looking to enhance our services when possible. Here's to many more cozy nights to come!
Sincerely,
Michelle
yann g
Verified Buyer
Couverture lestée tissée à la main
Ma femme a le syndrome des jambes qui bougent et la nuit elle dort tres mal. Je lui ai offert la couverture lestee a noel et depuis c'est le miracle pour elle.
Response from Silk & Snow
Feb 04, 2023
Bonjour Yann,
Nous apprécions vraiment que vous nous écriviez et que vous partagiez vos commentaires positifs avec notre équipe. Nous sommes ravis que votre femme dorme mieux avec sa nouvelle couverture lestée. Bons dodos!
Cordialement,
Michelle
Bruno M
Verified Buyer
S&S Mattress
Just perfect for my son, who loved his new mattress. Thanks !
Response from Silk & Snow
Feb 04, 2023
Hi Bruno,
We are so pleased your son loves his new S&S mattress! Thank you for reaching out. Stay cozy!
All the best,
Michelle
Samantha J
Verified Buyer
S&S Hybrid Mattress
After much time spent researching mattresses, I am very happy with my decision! This mattress is supportive, slightly soft, and super comfortable. Set up was a breeze, and the plastic smell dissipated within a few hours. Only issue I had was that (unknown to me) Silk and Snow requires a signature for delivery from Fed Ex for each piece in the shipment. So I had some difficulty receiving the mattress, and then the cover. Other than that, 10/10!
Response from Silk & Snow
Feb 04, 2023
Hi Samantha,
We appreciate you taking the time to write in and share your experience with your new hybrid mattress. We will be sure to follow up with our team as we are always looking to enhance our services where we can. Wishing you many more happy nights of comfy sleep to come!
All the best,
Michelle
Davina S
Verified Buyer
Down Alternative Duvet
Duvet was soft and well made. The size was great for my grandson's new bed. Good amount of filling and good quality fabric for the cover.
Response from Silk & Snow
Feb 04, 2023
Hi Davina,
Thank you for taking the time to write in and share your experience with your new down alternative duvet. Happy sleeping!
All the best,
Michelle
Gail S
Verified Buyer
Percale Cotton Sheet Set
Great sleep.
Response from Silk & Snow
Feb 04, 2023
Hi Gail,
We are so pleased to hear you are sleeping well in your new percale cotton bedding. Thank you for taking the time to write in. Here's to happy sleeping!
All the best,
Michelle
Tammy C
Verified Buyer
Hand Knitted Weighted Blanket
I ordered 3 of your beautiful weighted blankets. They were well received and are perfect!
Response from Silk & Snow
Feb 04, 2023
Hi Tammy,
We are so glad to hear your new weighted blankets are perfect! We really appreciate you taking the time to reach out. Stay cozy!
All the best,
Michelle
Christine H
Verified Buyer
Mattress Protector
Not waterproof
Response from Silk & Snow
Jan 13, 2023
Hi Christine,
Thank you for taking the time to write in and share your experience with our company. We are very sorry for this negative experience you've had with us and will be sure to follow up with the team accordingly. We are always looking to enhance our products where we can and appreciate your feedback on the matter. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Julie J
Verified Buyer
S&S Hybrid Mattress
Great mattress, exactly what I expected.
Response from Silk & Snow
Feb 04, 2023
Hi Julie,
That is great news! Thank you for letting us know you are enjoying your new hybrid mattress. Wishing you many more comfortable nights ahead!
All the best,
Michelle
Simon C
Verified Buyer
S&S Mattress
As expected !!!
Response from Silk & Snow
Feb 04, 2023
Hi Simon,
Thank you for reaching out and sharing your feedback with our company regarding your new S&S mattress. Happy sleeping!
All the best,
Michelle
Jan M
Verified Buyer
Wooden Platform Bed
Bed was as described and was delivered very quickly. It arrived with some dents/rips in boxes but the bed frame itself was in perfect condition. It was easy to put together and could be done by 1 person but we used 2 which made it easier. Bed frame looks great so all good. Two suggestions for improvement;
Would be nice to have the ability to attach an existing headboard to it but i knew this was not so before i bought it - just be nice though (although i will be jerry rigging ours onto it.
Secondly, the one shipping box was very heavy, I watch the delivery guy muscle it to our door and he struggled for sure - need to split it into two as it's not good for the delivery driver or the receiver and increases the probability of damage.
Would be nice to have the ability to attach an existing headboard to it but i knew this was not so before i bought it - just be nice though (although i will be jerry rigging ours onto it.
Secondly, the one shipping box was very heavy, I watch the delivery guy muscle it to our door and he struggled for sure - need to split it into two as it's not good for the delivery driver or the receiver and increases the probability of damage.
Response from Silk & Snow
Feb 04, 2023
Hi Jan,
Thank you for taking the time to share your experience with our brand. We appreciate your feedback and will be sure to follow up with our team. We remain available if you have any questions or concerns please let us know.
Sincerely,
Michelle
Alex M
Verified Buyer
S&S Mattress
We made the switch to a king bed and it’s life changing! Fits us two and both our large dogs no problem. We would not have been able to justify the price of some other companies, but this one was great value and we were able to pay it off in installments with no interest. Overall, perfect :)
Response from Silk & Snow
Feb 03, 2023
Hi Alex,
We are so glad to hear you are enjoying your new S&S mattress! Thank you for letting us know of your experience with our company. Here's to happy sleeping!
All the best,
Michelle
Jason C
Verified Buyer
Natural Weighted Blanket
I gave this to my daughter as a present and she loves it. I purchased it online and the service was good, it was well packaged and arrived quickly.
Response from Silk & Snow
Feb 03, 2023
Hi Jason,
We are so glad your gift was a hit and that your daughter is loving her new weighted blanket! Thank you for taking the time to share this great news! Stay cozy!
All the best,
Michelle
BRENDA H
Verified Buyer
Best investment I could have made I love this organic mattress &
it's made right here in Canada. It cured my sore back within a few
days with just the right amount of firmness ....highly recommend Silk & Snow
it's made right here in Canada. It cured my sore back within a few
days with just the right amount of firmness ....highly recommend Silk & Snow
Response from Silk & Snow
Feb 03, 2023
Hi Brenda,
Thank you for taking the time to share this great news! We are so glad your back is feeling better with your new Organic mattress! Thank you for taking the time to write in and share your feedback with our brand. Happy sleeping !
All the best,
Michelle
Danny S
Verified Buyer
After reading reviews on several pillows, I chose the Silk & Snow and I’m glad I did! The packaging reflects the quality of the pillow and it’s fabrics and comfort. Night number five sleeping with it and couldn’t be happier. Thank you Silk & Snow.
Response from Silk & Snow
Feb 03, 2023
Hi Danny,
We are so pleased you are enjoying your new pillow! Thank you for letting us know you couldn't be happier with it. Wishing you many more happy nights of cozy sleep to come!
All the best,
Michelle
LUCIE C
Verified Buyer
Couette en alternative au duvet
Excellent quality and comfort. I was tired of finding synthetic duvets that were very thin and seemed really poor quality. This duvet is great. It sounds a little bit like rustling paper. Not a big deal for me but this is something to be aware of.
Response from Silk & Snow
Feb 03, 2023
Hi Lucie,
We are so glad you are enjoying your new down alternative duvet! Thank you for taking the time to write in and share your experience with our brand. Here's to many more cozy nights of restful sleep to come!
All the best,
Michelle
Martin D
Verified Buyer
Life changing.
Response from Silk & Snow
Feb 03, 2023
Hi Martin,
We are so pleased to hear this fantastic news! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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