4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Wesley L
Verified Buyer
Platform Bed
Easy to assemble
Response from Silk & Snow
Nov 30, 2022
Hi Wesley,
We are pleased to hear your new platform bed was easy to assemble! Thank you for taking the time to write in and share your feedback. Stay cozy!
All the best,
Michelle
Mark D
Verified Email
Wooden Bed Frame
I just received my new Wooden Platform Bed . I’m so pleased with the quality and beauty of the bed that I’m glad I found this website while searching for a new bed frame. Easy to assemble but you do need a helping hand. It took longer to get all the pieces out of the boxes than it did to put it together. I would definitely recommend this bed platform for anyone looking for a great and quality frame. It’s a little pricey but you get what you pay for.
Response from Silk & Snow
Nov 30, 2022
Hi Mark,
We are so glad you are enjoying your new wooden platform bed! Thank you for taking the time to share your experience with our brand. Wishing you many more cozy nights ahead!
All the best,
Michelle
Heather
Verified Email
Pillow - Standard
Awesome pillow! I was a little skeptical when it first came out of the shipping tube, but it fluffed up quite quickly. I thought it was going to be more like a standard, flat-ish memory foam pillow but it feels more like a fluffy down pillow. Huge upgrade from what we had before. I love the fluffiness of it and yet it still provides great support. But I like that you can remove some of the filler if you do find you want a flatter pillow. Would definitely purchase again.
Response from Silk & Snow
Nov 30, 2022
Hi Heather,
We are thrilled you are enjoying your new pillow! Thank you for taking the time to write to us and for sharing your feedback. Stay cozy!
All the best,
Michelle
Dragana M
Verified Buyer
great mattress, softer, but with good support. no smell as with foam mattresses.
Response from Silk & Snow
Nov 30, 2022
Hi Dragana,
We really appreciate you taking the time to share your experience with our team. We are so glad you are enjoying your new organic mattress. Happy sleeping!
All the best,
Michelle
Anthony T
Verified Buyer
Hand Knitted Weighted Blanket
After first wash and a week of use it seems great. Sleeping much better, wish it was a bit larger
Response from Silk & Snow
Nov 30, 2022
Hi Anthony,
We appreciate you taking the time to write in and share your feedback with our team. We are so glad you are sleeping better now with your new weighted blanket and will be sure to pass along your comments to our design team as we are always looking to enhance our products where we can. Here's to happy sleeping!
All the best,
Michelle
Sarah G
Verified Buyer
Muslin Duvet Cover
The winter down alternative duvet is too heavy. Makes me feel trapped. And because it's too heavy it clumps easily in the cover even though there are ties. Would not reccomend.
Response from Silk & Snow
Nov 28, 2022
Hi Sarah,
We appreciate you taking the time to write in and share your feedback with our company. We will be sure to pass along your feedback to our design team as we are always looking to enhance our products where we can. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Kevin M
Verified Buyer
Very pleased.
Response from Silk & Snow
Dec 12, 2022
Hi Kevin,
We are so glad to hear you are pleased with your new organic mattress! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Heather G
Verified Email
S&S Hybrid Mattress - Twin
Our mattress arrived today, box was damaged & the mattress has 2 puncture holes. At this price point, we expected more.
Response from Silk & Snow
Nov 28, 2022
Hi Heather,
Thank you for taking the time to write in and share your feedback with our team. We are sorry for the way your delivery has unfolded and have taken a closer look at your order. We can see that you are currently in communication with our customer service team to resolve this matter. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Stephanie H
Verified Buyer
Down Alternative Duvet
Great quality blanket. If you run hot at night then it may be a little heavy. I probably should have gone with the lighter version, but I'm still happy with the quality.
Response from Silk & Snow
Nov 30, 2022
Hi Stephanie,
We are so glad you are enjoying your new down alternative duvet. Thank you for taking the time to write in and share your feedback and insight with us. Here's to being cozy!
All the best,
Michelle
Ryan S
Verified Buyer
S&S Hybrid Mattress
We bought this mattress for our son. It’s very comfortable, slightly firm but enough plushness. He really likes it and sleeps well. Shipping was fast. The mattress didn’t smell /didn’t seem to offgas when we opened it which was great.
Response from Silk & Snow
Nov 30, 2022
Hi Ryan,
we are so glad your son is enjoying his new hybrid mattress. We really appreciate you taking the time to share your experience with our team. Stay cozy!
All the best,
Michelle
Francine S
Verified Buyer
S&S Hybrid Mattress
Great value, very comfortable and great customer service.
Response from Silk & Snow
Nov 30, 2022
Hi Francine,
We are so glad you are enjoying your new hybrid mattress! We will be sure to pass along your kudos to our customer service team. Here's to happy sleeping!
All the best,
Michelle
Isaac B
Verified Buyer
S&S Organic Mattress - US
UPDATE: After being delayed for a month and then mistakenly shipped all over the country, our King size mattress did eventually arrive - the box was torn open, but the mattress was in good condition.
I'm understanding that in a post-COVID world, manufacturing can be very complicated. The delay was due to shortages in their Sri Lanka pipeline, but Silk & Snow was somewhat attentive to my needs, and did send free pillows our way for our trouble.
Long story short: I think the mattress is awesome. I wanted to dislike it due to the shipping troubles, but I can't deny that it's worth the money. I was somewhat worried that the thin layer of foam would cause back problems for me (as memory foam tends to do), but after a few weeks, the bed has actually become somewhat more firm. It supports me and my partner amazingly, and it doesn't move much at all when one of us shifts or gets up. I also am surprisingly in love with the free comforter that came with it.
On its own, I would give this 5 stars, but I do feel obligated to dock a point for the massive hassle of actually getting it. Your mileage may vary, of course. Despite that, I will be recommending the brand to my friends and family, and likely purchasing again in the future.
ORIGINAL REVIEW: It has been almost a month since this order was expected to arrive, and I'm still waiting! Although Silk & Snow has been in touch, and have told me it is still coming (as well as two complimentary pillows), I'm looking forward to see if they will actually follow through! I'm totally willing to return to this review if I ever actually receive the products I paid a lot of money for many weeks ago.
I'm understanding that in a post-COVID world, manufacturing can be very complicated. The delay was due to shortages in their Sri Lanka pipeline, but Silk & Snow was somewhat attentive to my needs, and did send free pillows our way for our trouble.
Long story short: I think the mattress is awesome. I wanted to dislike it due to the shipping troubles, but I can't deny that it's worth the money. I was somewhat worried that the thin layer of foam would cause back problems for me (as memory foam tends to do), but after a few weeks, the bed has actually become somewhat more firm. It supports me and my partner amazingly, and it doesn't move much at all when one of us shifts or gets up. I also am surprisingly in love with the free comforter that came with it.
On its own, I would give this 5 stars, but I do feel obligated to dock a point for the massive hassle of actually getting it. Your mileage may vary, of course. Despite that, I will be recommending the brand to my friends and family, and likely purchasing again in the future.
ORIGINAL REVIEW: It has been almost a month since this order was expected to arrive, and I'm still waiting! Although Silk & Snow has been in touch, and have told me it is still coming (as well as two complimentary pillows), I'm looking forward to see if they will actually follow through! I'm totally willing to return to this review if I ever actually receive the products I paid a lot of money for many weeks ago.
Response from Silk & Snow
Oct 31, 2022
Hi Isaac,
We are very sorry for the wait and thank you for taking the time to write in and to let us know your delivery has been delayed. We have taken a closer look a your order and can see you have since received your new organic mattress. We remain available if you have any other questions or concerns please let us know by sending us an email to hello@silkandsnow.com.
Sincerely,
Michelle
Not w
Verified Email
Protector - Cal King
My Silk and Snow mattress protector that I purchased with my king sized Silk and Snow mattress has failed me. Please see the attached photos.. I was shocked to see so many pee stains from my toddler. I thought it was supposed to be waterproof but it is definitely NOT waterproof at all. I should have known better. The quilted structure of the fabric makes for several leakage points. I previously posted a review about the terrible edge support and firmness of the mattress. It was an exhausting dispute process with customer service and in the end I could not get a full refund on my mattress. Recently my toddler started potty training and I thought I could at least depend on the Silk and Snow mattress protector to be waterproof as it claims to be. At least that is not as subjective as mattress firmness. Unfortunately…The mattress protector is worse than a dollar store dog pee pad. I paid a lot of money for these Silk and Snow products and now I don’t know what to do with them. They both do not work as claimed. I am very disappointed.
Response from Silk & Snow
Nov 28, 2022
Hi there,
We are very sorry for the poor experience you have had with our brand and appreciate you taking the time to reach out. We have taken a closer look at your order and can see that you have since reached out to our customer service team and your replacement protector is on the way. Once again, we apologize for this negative experience and remain available if you have any other questions or concerns.
Sincerely,
Michelle
Marilyn B
Verified Buyer
S&S Hybrid Mattress
Incredibly comfortable!
Response from Silk & Snow
Nov 30, 2022
Hi Marilyn,
That is fantastic news! Thank you for taking the time to let us know you find your mattress so comfortable. Here's to happy sleeping!
All the best,
Michelle
Simone Z
Verified Buyer
As expected
Response from Silk & Snow
Nov 30, 2022
Hi Simone,
Thank you for taking the time to write in and share your feedback with our team. Wishing you many more cozy nights of happy sleeping!
All the best,
Michelle
Renee M
Verified Buyer
I had never heard of Silk & Snow but decided to take a chance and order two pillows. So glad I did - they are great.
Response from Silk & Snow
Nov 30, 2022
Hi Renee,
We are so pleased to hear you are enjoying your new pillows! Thank you for taking the time to reach out and share your experience with our team. Wishing you many more comfy nights ahead!
All the best,
Michelle
Christopher F
Verified Buyer
Adjustable Pillow (Retail)
Awesome pillow. I love it.
Response from Silk & Snow
Nov 30, 2022
Hi Christopher,
We are thrilled you are loving your new pillow! Thank you so much for taking the time to reach out. Happy sleeping!
All the best,
Michelle
AC
Verified Email
Duvet - Full/Queen
Bought the All-Season down alternative comforter to replace one I've had for 10+ years. So far I'm pleased. The fill is evenly distributed and the stitching looks solid. Feels snuggly and fresh and lightweight at the same time. I was debating whether to get the Winter weight, but I just add another lightweight layer and it's perfectly warm for our ~50F nights.
Response from Silk & Snow
Nov 23, 2022
Hi AC,
We are so glad you are enjoying your new duvet! Thank you for taking the time to write to us and for sharing this great news. Happy sleeping!
All the best,
Michelle
Jeannine W
Verified Buyer
Hand Knitted Weighted Blanket
The blanket was well made. Customer service was great. In the end, I didn't keep the blanket. It was just too bulky for us.
Response from Silk & Snow
Nov 23, 2022
Hi Jeannine,
We are so glad that although your weighted blanket was not for you, that you had a positive experience with our brand anyway. Thank you so much for taking the time to write in.
All the best,
Michelle
Susan
Verified Email
S&S Hybrid Mattress - Twin
The bed arrived early and appears to be super comfy.
Response from Silk & Snow
Sep 15, 2022
Hi Susan,
Thank you for taking the time to write in and share your feedback regarding your experience with our brand. We are very sorry for the negative interaction you have had with our team and will be sure to follow up accordingly as we are always looking to enhance our services where we can. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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