4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Joseph N
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Very happy with the purchase. Would buy again.
Carol F
Verified Buyer
Egyptian Cotton Sheet Set
I placed two orders. King size for us. Very generous sizing top sheet and deep pockets for bottom, no slipping. Very soft! Also great colors.So, then I ordered two Queen size and 1 more King for Christmas gifts! I love that they come in their own silk bag! Both orders arrived within a few days. Great service.
Quality of Egyptian cotton is superb!
Quality of Egyptian cotton is superb!
Donna W
Verified Buyer
We purchased 2 pillows and were so pleased with them that we ordered more. Very comfortable!
Caitlin T
Verified Buyer
Egyptian Cotton Sheet Set
These have a low thread count, very scratchy
Response from Silk & Snow
Sep 21, 2022
Hi Caitlin,
Thank you for reaching out to share your feedback with our team. We are sorry your new egyptian cotton sheets feel scratchy and in our experience giving them a wash can help soften up the fibres. When it comes to the thread count, we have chosen this particular number in order to make our sheets breathable but understand if they are not suitable for your needs. If you would like to initiate a return during your 100 Night Trial, please send us an email to hello@silkandsnow.com to begin this process with our customer service team.
Sincerely,
Michelle
Adama T
Verified Email
S&S Mattress - Twin XL
Attention, ne vous faites pas avoir !!! Le processus de retour est à la fois très complexe et très protocolaire. Après m'avoir demandé plusieurs informations et photos, ils me fixent un RDV de ramassage pour le 17 sept. 2022 entre 9h et 13h, et ne le respectent pas. J'ai perdu tout un quart de travail, pour mon second emploi, à attendre en vain leur fameuse équipe de ramassage. Finalement, je contacte le service à la clientèle à deux reprises et je me fais dire que l'équipe de ramassage est une tierce partie partenaire. Mais en quoi cela engage le client ? Le contrat de vente, c'est entre S&S et le client. Alors, si S&S décide de faire affaire avec un partenaire non fiable pour le ramassage, le client n'a rien à voir avec ça. Pourtant, chez S&S, tant que le produit n'est pas ramassé, le client n'est pas remboursé, et ce même si c'est eux qui ne respectent pas le RDV de ramassage. Quelle malhonnêteté ! Tous les moyens sont bons pour retarder un remboursement !
Selon la loi sur la protection des consommateurs, ce type de remboursement est un droit. Alors, arrêtez de me dire au téléphone que vous êtes en train de m'aider à obtenir mon remboursement. Aussi, faites votre travail et arrêtez de jeter la responsabilité des faux RDV de ramassage à une tierce partie partenaire qui n'est pas partie prenante du contrat de vente. Cela vous engage. Trouvez plutôt un moyen fiable de ramasser les produits retournés et de rembourser vos clients dans les meilleurs délais. Sinon, vos clients se sentent piégés ! À bon entendeur, salut !
Selon la loi sur la protection des consommateurs, ce type de remboursement est un droit. Alors, arrêtez de me dire au téléphone que vous êtes en train de m'aider à obtenir mon remboursement. Aussi, faites votre travail et arrêtez de jeter la responsabilité des faux RDV de ramassage à une tierce partie partenaire qui n'est pas partie prenante du contrat de vente. Cela vous engage. Trouvez plutôt un moyen fiable de ramasser les produits retournés et de rembourser vos clients dans les meilleurs délais. Sinon, vos clients se sentent piégés ! À bon entendeur, salut !
Response from Silk & Snow
Sep 21, 2022
Bonjour Adama,
Nous vous remercions d'avoir porté ce problème à notre attention et sommes désolés pour la déception que vous avez vécue lors de votre retour. Nous ne manquerons pas de faire un suivi auprès de notre équipe car il est important pour nous de maintenir nos normes élevées pour un retour facile, ce qui n'était pas le cas pour vous. Encore une fois, merci d'avoir partagé votre expérience et nous restons disponibles si vous avez d'autres questions ou préoccupations.
Sincèrement,
Michelle
Ellen S
Verified Buyer
Wooden Bed Frame
I bought this for my daughter and she finds it beautiful and very comfortable. Everything was easy to install. I also bought the matching nightstand. Both pieces sand sturdy and of fairly good quality.
Angela C
Verified Buyer
Egyptian Cotton Sheet Set
We love silk & snow! The sheets are so soft and durable, and wash well. Soft but breathable!
Amy B
Verified Buyer
Egyptian Cotton Sheet Set
Wish the edges of bottom sheet were fully elastic so bottom sheet would stay put
Nancy G
Verified Buyer
Colour was not the shade that appeared on purchase. Was darker. Good quality
Kelli D
Verified Buyer
S&S Hybrid Mattress
Love love love this bed ❤️
Shirley M
Verified Buyer
Egyptian Cotton Sheet Set
Very nice. Good quality. Washes well. A few wrinkles but much better than other cottons. Dark blue is exactly as shown. Recommend them. I gave 4 stars because nothing or nobody is perfect.
Response from Silk & Snow
Sep 16, 2022
Hi Shirley,
Thank you for reaching out and sharing your feedback with our brand. We are so glad you are enjoying your new egyptian cotton sheets and thank you for your recommendation! Happy sleeping!
All the best,
Michelle
Kaley D
Verified Buyer
S&S Mattress
Very comfortable! Not too soft, not too firm and very supportive for side and back sleeping. Also has limited motion transfer - both me and my partner have had great sleeps.
Katherine S
Verified Buyer
Down Alternative Duvet
I was skeptical when ordering this as the price was very reasonable and wasn't sure what the quality would be. But once receiving it and trying it for a wk I just love it! I got the medium duvet and it's light, fluffy and just the right warmness. I haven't being hot at all. And the quality seems great. I've being on the hunt for a good duvet for awhile so I would definitely recommend this one
Maureen M
Verified Buyer
Very satisfied with return service
Mr S
Verified Buyer
Hand Knitted Weighted Blanket
👍
Andrew M
Verified Buyer
Turkish Towel
These towels were advertised as super soft and luxurious... they are NOT at all. It's like using a massive dish towel to dry off. Not impressed. And will never buy silk and snow products ever again. They fooled me once. Never again.
Response from Silk & Snow
Sep 21, 2022
Hi Andrew,
We are very sorry for the experience you have reported with your new turkish towels. We understand they are not feeling like how you expected and if you would like to initiate a return during your 100 Night Trial, please send our customer service team an email at hello@silkandsnow.com to beging this process and to receive your refund. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Margaret C
Verified Buyer
Down Alternative Duvet
Exactly what I was looking for. Fresh an lightweight.
André D
Verified Buyer
S&S Hybrid Mattress
Second time buying! Great product and service!! 😄
Yvonne F
Verified Buyer
BEST MATTRESS WE EVER HAD. GREAT VALUE ,COMFORTABLE AND COOL .
Natacha B
Verified Buyer
Matelas S&S Hybride
Delivery and setup were a breeze! And it’s so comfy!
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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