4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Miriam B
Verified Buyer
Turkish Towel
We love the Turkish towels and were very happy with the quick service!
Response from Silk & Snow
Aug 26, 2022
Hi Miriam,
We’re so glad that you’re loving your new Turkish towels! Thank you for taking the time to write to us. Stay cozy! All the best, Kaitlyn.
Annie B
Verified Buyer
S&S Hybrid Mattress
Wonderful mattress! I have Fibromyalgia, Disk Degenerative Disease and migraines and I tries a lot of mattresses and I can finally say I found the one. For the first time I can move around without being in lots of pain. It’s like sleeping on a cloud!
Response from Silk & Snow
Aug 26, 2022
Hi Annie,
Thank you for writing in and sharing your experience with us! We’re so happy to hear that your S&S hybrid mattress has helped to alleviate some of your pain. Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Cheryl G
Verified Buyer
Egyptian Cotton Sheet Set
Great customer service. I had difficulty ordering off the website and received prompt phone response and quick order. Product is well made, the sheets are soft but substantial- I will definitely order more. thanks for a good product in Canada
Response from Silk & Snow
Aug 26, 2022
Hi Cheryl,
Thank you so much for reaching out to us to share this feedback with us! We are so glad that you are enjoying your new Egyptian cotton sheet set. Happy sleeping! All the best, Kaitlyn.
Kathy H
Verified Buyer
S&S Hybrid Mattress
Love the product.
Response from Silk & Snow
Aug 26, 2022
Hi Kathy,
We're so happy to hear that you're loving your new S&S hybrid mattress! Thanks for taking the time to write in to us. Happy sleeping! All the best, Kaitlyn
Edrie H
Verified Buyer
Wooden Bed Frame
Love the quality, instructions were clear for assembly and everything went smoothly. The bed and mattress ars so comfortable, been enjoying good sleeps minus morning aches and pains.
Response from Silk & Snow
Aug 26, 2022
That’s great news Edrie! We’re thrilled to hear that your new bed frame and mattress have improved your quality of sleep. Thank you for reaching out to us to share your experience. Happy sleeping! All the best, Kaitlyn
Dominic P
Verified Buyer
S&S Hybrid Mattress
Amazing
Response from Silk & Snow
Aug 26, 2022
Hi Dominic,
Thank you for taking the time to share your feedback with us on the S&S hybrid mattress. Stay cozy! All the best, Kaitlyn
Howard B
Verified Buyer
S&S Hybrid Mattress
Lovely mattress! It hasn’t been used yet, but we are happy with our purchase.
Response from Silk & Snow
Aug 26, 2022
Hi Howard,
We’re so glad that you’re enjoying your new S&S purchase! Thank you for taking the time to write to us. All the best, Kaitlyn.
Kris S
Verified Buyer
S&S Hybrid Mattress
Incredible bed, from the first night we slept great on our new mattress. Couldn’t recommend it any more, worth ever penny.
Response from Silk & Snow
Aug 26, 2022
Hi Kris,
Thank you for taking the time to share your experience with us. We’re so happy that you’re enjoying your new S&S hybrid mattress! Stay cozy! All the best, Kaitlyn
Rob
Verified Email
S&S Hybrid Mattress - Twin
We got our king sized hybrid mattress last November. As suggested, we used a strong base, slat-style. We have had several foam mattresses in the past and all have been great on this sort of base (it's the only style of base we use). While this mattress started out suitably firm, after 9 months, it has become very soft and provides little hip and lower back support. The result is a painful sleep. We've never experienced this before with any mattress. We got this mattress due to the advertised firmness. While you note the edge support, the rest is much too soft to achieve a comfortable sleep unless laying on your back. Side sleepers (which I am) or stomach sleepers end up with a painful experience. I email customer service and they were very unapologetic and told me to go out and get some plywood to put under my mattress. I am not interested in footing the bill and making the effort to get two sheets of plywood for the king-sized mattress. If a person needed a hard board support for under this mattress, that should be noted in the marketing materials. We really are wondering what to do with this mattress given where it stands after only nine months. I'd really appreciate it if customer support could be of more help.
Response from Silk & Snow
Aug 23, 2022
Hi Rob,
We really appreciate you taking the time to reach out and share your feedback with our company. We are sorry that you for this negative experience you have had with your mattress and understand that the feel has changed for you since you initially made your purchase. While memory foam is meant to soften up over time, we would recommend you reach out to our customer service team to ensure everything is working as it should with your hybrid mattress. Once again, we are sorry you are having an issue and if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Adam
Verified Email
S&S Hybrid Mattress - Twin
After checking all the reviews and making sure it would meet my standards I bought the queen size mattress. The 1st issue was that the shipping took much longer than they said and it had to be shipped twice. The bed was great for about 2 months. Now come to find out the end of the bed has a giant dip when you place any pressure on it. I tried to file a warranty claim and they make it nearly impossible to file one. Quick tip, make sure you read the warranty requirements before purchasing as you will be jumping through hoops to try and get the i for they need
Response from Silk & Snow
Aug 20, 2022
Hi Adam,
Thank you for reaching out and sharing your issue with your new Hybrid mattress. We have taken a closer look at your order and can see that you are in communication with our customer service team and apologize if you are having difficulties with our warranty process. When the team has received the required information we can proceed with filing the claim. Once again, we are sorry for this negative experience and will be sure to follow up with the team to resolve this matter swiftly.
Sincerely,
Michelle
Sanna S
Verified Buyer
I love it
Response from Silk & Snow
Aug 26, 2022
Hi Sanna,
Thanks for reaching out with your feedback on the S&S mattress! We're so pleased to hear that you're loving it. Happy sleeping! All the best, Kaitlyn
Kimberly G
Verified Buyer
AH! The pillow we’ve been looking for. I ordered the highest-reviewed pillow (and 3X the price of S&S pillow) and sent them back. Fortunately, because we’d never have found these. Perfect in every way. Loft. Adaptability. Softness. No-smell. Shape-holding. Ordered two to try and now going to order two more. :)
Response from Silk & Snow
Aug 26, 2022
Hi Kimberly,
That's great to hear! We’re so thrilled that you’re loving your new pillows! Thank you for writing in to share your experience with us. Happy sleeping! All the best, Kaitlyn.
Morgan S
Verified Buyer
Silk Pillowcase
Very comfy and the eye mask keeps me from squinting therefore helping with fine lines
Response from Silk & Snow
Aug 26, 2022
Hi Morgan,
Thank you so much for reaching out to us to share this feedback! We are so glad that you are enjoying your new silk pillowcase. Happy sleeping! All the best, Kaitlyn.
Mackenzie C
Verified Buyer
S&S Hybrid Mattress
Came quickly! & I love it so far!
Response from Silk & Snow
Aug 26, 2022
Hi Mackenzie,
We are so glad to hear that you’re loving your new S&S hybrid mattress so far! Thank you for taking the time to reach out and share your experience. Here’s to being cozy! All the best, Kaitlyn.
Sarah P
Verified Buyer
S&S Hybrid Mattress
I really love this bed. Great quality and so comfortable. Im very pleased with my purchase.
Response from Silk & Snow
Aug 26, 2022
Hi Sarah,
That’s wonderful! We’re so thrilled to hear that you’re loving your new S&S hybrid mattress. Thank you for taking the time to reach out and share your experience with us! Wishing you many more restful nights of comfortable sleep to come! All the best, Kaitlyn.
Angel S
Verified Buyer
Adjustable Pillow (Retail)
Still finding the perfect height, but overall a very comfortable pillow.
Response from Silk & Snow
Aug 26, 2022
Hi Angel,
Thank you for taking the time to write to us and share your experience. We’re so glad to hear that you’re enjoying your new pillow! Happy sleeping! All the best, Kaitlyn.
David W
Verified Buyer
S&S Hybrid Mattress
The bed and mattress arrived very quickly and were exactly as advertised. Thank you.
Response from Silk & Snow
Aug 26, 2022
Hi David,
Thank you for taking the time to reach out to the team to share your experience. Happy sleeping! All the best, Kaitlyn
Nicole S
Verified Buyer
Hand Knitted Weighted Blanket
Love it
Response from Silk & Snow
Aug 26, 2022
Hi Nicole,
We are so glad to hear that you’re loving your new weighted blanket! Thank you for taking the time to reach out. Here’s to being cozy! All the best, Kaitlyn.
jaimie D
Verified Buyer
Love the pillow. Wish the standards were a bit bigger and could use some more filling for side sleeping but still love the pillow. Very happy.
Response from Silk & Snow
Aug 26, 2022
Hi Jamie, We're so glad to hear that you're loving your new pillow. Please email hello@silkandsnow.com if you would like to discuss a resolution to satisfy your pillow filling needs with our customer service team. All the best, Kaitlyn
Kam T
Verified Buyer
S&S Hybrid Mattress
The twin hybrid mattress that I purchased appears to be made of very good material. It was delivered to me in two business days.
However the length is one inch short. It is 74 inches instead of 75. So there is a gap with my bed box.
The mattress is softer than my old one. I need time to adjust.
However the length is one inch short. It is 74 inches instead of 75. So there is a gap with my bed box.
The mattress is softer than my old one. I need time to adjust.
Response from Silk & Snow
Aug 26, 2022
Hi Kam,
If you find that after further testing your mattress is not suitable for your needs, please contact our customer service team to initiate your return during your 100 night Trial. To do so, please send an email to hello@silkandsnow.com. Sincerely, Kaitlyn
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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