Custom order arrived on time and fit perfect, we haven't had a chance to sleep on it yet but will update after we try it out. The mattress looks excellent, great workmanship so far

Purchased this mattress in a King in the spring of 2022 and loved it. It is very comfortable to sleep on and retains it shape very well. The form and the construction of the mattress is top notch. Also the packaging it came in was very well thought out for shipping.

I also purchased it with the storage bed-frame and that's where things went wrong. I had inquired about whether it would be possible to purchase the tufted headboard with the storage bed as it would seem like a simply switch. I was informed that this was not possible and proceeded with ordering the Storage bed with the headboard as is. Upon receiving the bed frame, I noted that the tufted headboard was received...Thought Silk&Snow might've worked some magic on the backend but I was sadly informed through chat support that the wrong bed was sent to me. They arranged for FedEx to come pick it up and paid fro the return shipping thankfully. They sent out the correct bed frame expeditiously and I received it within the week. However, upon opening this package, the bed frame came damaged - so disappointing! I'm just trying to sleep in my new home and don't have a bed frame to put this awesome mattress on. Contacted support again and after a little back and forth they arranged for sending me the pieced needed based on completing a checklist of the contents in the box that were damaged. After 5 business days, they had sent the new pieces, and some extra ones (not sure why, perhaps for shipping reasons?) Finally, after a month, I had received a fully function bed frame to put this new mattress on. To my surprise, I was informed that S&S did not want the broken headboard pieces back and I was left to dispose of them on my own.

I had contacted support seeing if anything further could be done to compensate for this whole scenario which was quite frankly a bit disappointing, but have not heard back on this yet but have been informed that it has been received. Depending on how that goes, this review might be worth a 5-star but until then leaving it lower given the unfortunate and disappointing experience around the bed frame.

Super comfy mattress. I used to love sleeping on a hard memory foam mattress for my back and neck, but it started to hurt my shoulders and I would occasionally strain my neck while sleeping. After 8+ months in the hybrid mattress I don't ever want to go back. This is far more comfy for lying on your side and back. Haven't had any pains and I sleep very well!

Product is very soft, exactly what we were looking for. Very breathable for hot sleepers but also feels plush and cozy. Overall happy with the product just pricey. However we were sent the wrong product the first round and had to wait for the quilt to be shipped again. Once we received the quilt the box was labelled wrong but the product was correct. Looks like the company has issues with shipping and reviewing. I also have to go through the hassle of returning the wrong product back to the company. Also pillow shams and quilt have colour variation.

Purchased a duck down duvet. Right out of the package it had a very, very strong duck oil odour. It has been hanging out on a line in our sunroom for 6 days now, it is getting better, but still needs another week in airing out. After some internet reading, the odour comes from the feathers not being washed and dried sufficiently. I searched and searched for a Canadian company to purchase from although I found one, I am not impressed with having to spend 2 weeks airing out a duvet before using it.

The Turkish towels are much thinner than I thought, therefore I'm disappointed with this product.

Feels very soft, but doesn't stay in place when duvet is inserted. Disappointing as no matter how much I maneuver the cover, there is excess fabric and it looks sloppy.

super

Very light, but very cozy~

Great temperature regulator and very comfortable feeling.

Beautiful colour, great quality and exactly what I was looking for. I have a much heavier weighted blanket for the colder months, but I needed something light and breathable for the summer that could still provide the hug effect. Very pleased with my purchase and with the customer service, as the blanket arrived within just a couple of days.

Perfect for summer nights, parfait pour les nuits d’étés

Wonderful product !

love it

The shipping was efficient and our beautiful, soft and smooth sheets are everything we hoped they would be.

Best Night’s Sleep in my Camper:
I had a customized sized mattress made for my truck camper and I am so impressed by this! Wish I had done it years ago! This mattress has allowed by arthritic, double hip replacement body to be able to camp again. Thank you so much! It was very hard to find a “bed-in-a-box” company that did custom sizes that my old camper needed, but I did with Silk & Snow. Only reason I gave 4/5 stars is because it took almost 2 months for the mattress to make it to me- apparently an issue with my original order not being sent to the site that makes custom sizes. Luckily it arrived 2 days before my first camp of the season out in Tofino, BC. I think that information/tracking the order could also be improved. I had to call back twice to check in my order status. That being said, I also bought the all season duvet from this company and it too was scrumptious and arrived quickly. I will definitely use this company again and refer friends and family to it. Thanks!

I loved the pink blush colour I have wanted the linen set for a long time and am not disappointed

This is my third mattress from an online vendor and this one is my favourite. Would buy from here again over any of the other places.

Absolutely lovely in every day. Withstood a machine wash and dry like a champ.

I just love my new coverlet! So soft and cozy, like a babies blanket but cool and breathable at the same time.