4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Michael L
Verified Buyer
S&S Mattress
Amazing quality and fast shipping. A little bit too soft for us. Maybe we will change for the hybrid one.
Response from Silk & Snow
May 20, 2022
Hi Michael,
Thank you so much for taking the time to reach out. We are pleased to hear you appreciate the quality and shipping but understand that your mattress may not be suitable for your needs. If you find that after further testing this mattress is not the right fit for you, please send us an email at hello@silkandsnow.com to initiate your return during your 100 Night Trial.
Sincerely,
Michelle
Emily C
Verified Buyer
Flax Linen Duvet Cover
These sheets and duvet cover are to die for!!!! So soft and luxurious! My new favourite bedding.
Response from Silk & Snow
May 20, 2022
Hi Emily,
We are so pleased you have found your new favourite bedding! Here's to many more cozy nights of restful sleep ahead.
All the best,
Michelle
Paige L
Verified Buyer
Muslin Duvet Cover
It's very soft linen and lovely light blue color. We are very happy with it!
Response from Silk & Snow
May 20, 2022
Hi Paige,
That is amazing news! Thank you for taking the time to share your feedback with us. Happy sleeping!
All the best,
Michelle
Bethany K
Verified Buyer
S&S Organic Mattress Topper
Everything I ordered is absolutely amazing!
Response from Silk & Snow
May 20, 2022
Hi Bethany,
Thank you so much for letting us know all of your new S&S products are amazing! We really appreciate you taking the time to write to us. Here's to being cozy!
All the best,
Michelle
Vanessa
Verified Email
S&S Mattress - Twin XL
I read many many reviews for this mattress as well as for many other companies and I decided to go with the Silk and Snow and what a mistake. I have only had this mattress 2 days and it is so unbelievably firm that it's actually causing severe back and hip pain. I called customer service for support because yes, I understand its a minimum 30 day adjustment before I can return, but breaking in a mattress should NOT be excruciatingly painful to the point where I woke up at 3am to take tylenol. Its super disappointing because the customer service associate basically told me too bad, suck it up which is inappropriate on a $900 mattress when I could have gone with a mattress with just as goof reviews for half the price. Makes me think all these reviews on here are fake. It's a shame because the mattress is good quality and has great form and edge support, it's just so insanely firm and uncomfortable for a foam mattress.
Response from Silk & Snow
May 14, 2022
Hi Vanessa,
Thank you for taking the time to reach out and share your experience with us. We are sorry that your new mattress is too firm and understand that it is not breaking in as fast as it should. Our team has reached out to you by email to offer any suggestions we have to help you resolve this matter. Of course, if after further testing your mattress is still not suitable for you, please let us know by sending an email to hello@silkandsnow.com to initiate a return. Once again, we are very sorry for the experience you have had with our brand and remain available if you have any other questions or concerns.
Sincerely,
Michelle
Pierre S
Verified Buyer
S&S Hybrid Mattress
Very satisfied after a couple weeks. Very comfortable, soft but yet sturdy, perfect size & height. Delivery on time. Great packaging. You would deserve 5 star but since nothing is perfect, 4 star is the ultimate score...
Response from Silk & Snow
May 20, 2022
Hi Pierre,
We are thrilled to hear of your positive experience! Thank you for taking the time to share your feedback with us. Happy sleeping!
All the best,
Michelle
Jerry T
Verified Buyer
Adjustable Pillow (Retail)
Great product, takes a couple of days to break into but once that happens it us very comfortable.
Response from Silk & Snow
May 20, 2022
Hi Jerry,
Thank you for reaching out and sharing your experience with the team. We are glad to hear that your new pillow is so comfy! Here's to many more cozy nights ahead!
All the best,
Michelle
Marielle D
Verified Buyer
S&S Hybrid Mattress
Je lui donne un 4 mais ne suis pas sure encore de son confort…je le trouve un peu mou mais mon corps s’adapte bien. Je croyais qu’il y avait une bande plus rigide sur la partie centrale du matelas pour mieux soutenir la partie plus lourde du corps mais je ne la sens pas…c’est mou tout le long du matelas…ayant 100 jours d’essai, je me donne au moins un mois avant de voir et décider si je le garde ou non…
Response from Silk & Snow
May 20, 2022
Bonjour Marielle,
Merci d'avoir pris le temps de nous écrire. Nous apprécions vraiment vos commentaires et nous espérons qu'après l'avoir testé plus longtemps, c'est un matelas qui vous convient. Bien sûr, si ce n'est pas le cas, veuillez nous contacter chez hello@silkandsnow.com dans le cadre de votre essai de 100 nuits pour initier un retour.
Cordialement,
Michelle
LYNNE C
Verified Buyer
S&S Hybrid Mattress
Love the bed. Super comfortable ..so far so good
Response from Silk & Snow
May 20, 2022
Hi Lynne,
That is amazing news! We are thrilled to hear you love your new hybrid mattress. Here's to many more nights of comfy sleep to come!
All the best,
Michelle
André L
Verified Buyer
Wool Dryer Balls
Très pratique et efficace!
Response from Silk & Snow
May 20, 2022
Bonjour Valérie,
Bonjour André,
Nous vous remercions d'avoir pris le temps de nous écrire. Nous apprécions vraiment vos commentaires positifs ! Bons dodos !
Cordialement,
Michelle
Jo M
Verified Email
Pillow - Standard
Fantastic pillow and wonderful customer service. I was looking for a pillow to help with my chronic neck pain and this one has done it. I wake up feeling more rested with less pain.
Response from Silk & Snow
May 20, 2022
Hi Jo,
We are thrilled to hear the great news! Thank you for taking the time to reach out and share your experience with your new pillow. Here's to many more cozy nights ahead!
All the best,
Michelle
scott c
Verified Buyer
Adjustable Pillow (Retail)
Well made. I really like that the amount of fill can be adjusted. I removed the equivalent of about one gallon of the foam pieces. (those pieces are really small but I guess you folks know what you're doing). I haven't had the pillow long enough to know if I'd give it
5 stars.
5 stars.
Response from Silk & Snow
May 20, 2022
Hi Scott,
Thank you for reaching out and sharing your experience with our company. We appreciate your insight and are happy to hear you enjoy the adjustable feature on your pillow. We wish you many more comfortable nights of cozy sleep to come!
All the best,
Michelle
sobhi z
Verified Buyer
Wooden Bed Frame
solid, easy to build, beautiful.
Response from Silk & Snow
May 20, 2022
Hi Sobhi,
We are thrilled to hear this good news! Thank you for taking the time to reach out and share your experience. Here's to being cozy!
All the best,
Michelle
Susan C
Verified Buyer
S&S Mattress
Instant and ongoing back relief! Thank you!
Response from Silk & Snow
May 20, 2022
Hi Susan,
Amazing news! We are thrilled your back is relieved now since you have started using your new S&S memory foam mattress. Thank you for taking the time to reach out and write to us. Happy sleeping!
All the best,
Michelle
Katie J
Verified Buyer
S&S Hybrid Mattress
I absolutely love this mattress! It arrived quickly after I placed my online order. Took it out of the box and have been sleeping so well ever since. Perfect blend of firm and soft comfort. Highly recommend.
Response from Silk & Snow
May 20, 2022
Hi Katie,
Amazing news! We are so glad to hear you absolutely love your new S&S hybrid mattress. Thank you for taking the time to share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Iwona R
Verified Buyer
Flax Linen Flat Sheet
Beautiful clean shade of white, great texture and weight
Response from Silk & Snow
May 20, 2022
Hi Iwona,
Thank you so much for reaching out! We are so pleased you have taken the time to write in regarding your new flax linen bedding. Happy sleeping!
All the best,
Michelle
Iwona R
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Fantastic!
Response from Silk & Snow
May 20, 2022
Hi Iwona,
Amazing news! Thank you for taking the time to share with us.
All the best,
Michelle
Carolyn C
Verified Buyer
S&S Hybrid Mattress
Very comfortable! My back is feeling much better!
Response from Silk & Snow
May 20, 2022
Hi Carolyn,
We are so happy to hear the good news! We really appreciate you taking the time to reach out and sharing that your back is feeling much better. Wishing you many more cozy nights of restful sleep ahead!
All the best,
Michelle
Erin R
Verified Buyer
Wooden Bed Frame
Thank you, the bed is quality and I will use it for a long time. The FedEx delivery process was negative, they took weeks to deliver the bed, misplaced the separate boxes so I had to go to the FedEx center multiple times to pick up each set of parts and deliver the parts to my home myself, which I had not planned on and was challenging due to the size and weight of the boxes, and banged up the boxes to the point that the frame received minor damage, even through the materials were well packed. I want to be environmentally friendly and have invested time and money so I will keep the bed, but the scuffs and small stress cracks on the headboard are disappointing.
Response from Silk & Snow
May 17, 2022
Hi Erin,
Thank you for taking the time to reach out and share your experience with the team. We are sorry for the delay and overall delivery process as we understand the dissapointment that was caused by this logistical issue. If you would like to ensure everything is looking as it should with your new frame please send us an email at hello@silkandsnow.com.
Sincerely,
Michelle
Avi H
Verified Buyer
Hand Knitted Weighted Blanket
Absolutely incredible product. The color (ginger) is gorgeous, the travel bag it comes in is very convenient, the material itself (not yarn, as i expected, but fabric made into the shape of yarn) is fascinating, and the edges of the knit are flawlessly neat. The weight is lovely, and though I sleep hot, this blanket is cooler than my ordinary (non weighted) blanket. It's absolutely worth the price, so if you're considering buying, I highly recommend it.
Response from Silk & Snow
May 17, 2022
Hi Avi,
Thank you so much for reaching out and sharing your experience with your new weighted blanket. We are so glad to hear you are loving it! Stay cozy!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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