4.6
From 1
to 5
Reviews
21595
Recommend
10 / 10
TrustScore
9.29 / 10
Carol C
Verified Buyer
Matelas S&S Hybride
Livraison rapide et jusqu’à maintenant j’en suis plus que satisfait Super confortable
John W
Verified Buyer
S&S Hybrid Mattress
Nice mattress but a little softer than expected
Response from Silk & Snow
Oct 08, 2021
Hi John!
Thank you for taking the time to write to us, we appreciate your feedback! Wishing you many more restful nights :)
All the best,
Brooklyn
Anne D
Verified Buyer
We have been using our new mattress for approximately two weeks and are very pleased with it.
Response from Silk & Snow
Oct 08, 2021
Wonderful, Anne! Thank you for taking the time to write to us. Here's to many more restful nights!
Sincerely,
Brooklyn
Ritika R
Verified Buyer
S&S Hybrid Mattress
Really amazing bed. It has everything I wanted. You feel like you're sinking in and held sturdy at the same time. The memory foam, the pillow-top the height, the hybrid features was all very specific things I wanted. I sleep hot and I find this bed the right temperature. Seriously no complaints, the smell goes away on its own.
Response from Silk & Snow
Oct 08, 2021
Hi Ritika,
Great news on all fronts! We are happy to hear that you’re enjoying your S&S Hybrid Mattress. Thank you for taking the time to write to us! Here’s to many more nights of happy sleep :)
All the best,
Brooklyn
Ruth M
Verified Buyer
Flax Linen Flat Sheet
The jury is still out on my new mattress. I find it a bit too hard, or should I say, firm.
I will give it some more time . I am grateful, that I have a good chunk of time to try it out. Thanks
I will give it some more time . I am grateful, that I have a good chunk of time to try it out. Thanks
Amani M
Verified Buyer
Egyptian Cotton Sheet Set
Products seem really good but the service is lacking. It takes forever to get an email response and if there is no one available to answer the phone, you just have to call back again. The agents on the live chat aren’t that helpful. I was given wrong tracking numbers multiple times. Not once but multiple times. Because FedEx is a nightmare, they won’t call when they are here with the package so I have to somehow find a way to have this delivered to a location. I can’t do that without the tracking number. Additionally, I ordered a set of sheets to accompany the mattress at the end of September, on the 24th. That didn’t leave the warehouse until today, October 7th based on this new tracking number I have.
Very disappointed with the lacking service. Much improvement needs to be made. It’s already a headache dealing with FedEx, getting the run around from the place you purchased from doesn’t need to be added on top of that!
Very disappointed with the lacking service. Much improvement needs to be made. It’s already a headache dealing with FedEx, getting the run around from the place you purchased from doesn’t need to be added on top of that!
Response from Silk & Snow
Oct 12, 2021
Hi Amani,
Thank you for taking the time to write to us, we appreciate your honest review and feedback.
We are sorry to hear about your poor experience with the late delivery. We work hard to
ensure that we process and ship our orders out as soon as possible but unfortunately we do
experience delays every now and then. We understand the frustration that this can cause and
we do hope that you enjoy your Silk & Snow sheets regardless of the untimely
delivery.
All the best
Katie
Michel T
Verified Buyer
S&S Hybrid Mattress
We bought it for the guest room. I did try it. I would prefer it a bit firmer
Response from Silk & Snow
Oct 13, 2021
Hi Michel,
Thank you for taking the time to write to us, we appreciate your honest review and feedback. Wishing you many nights of restful sleep!
Sincerely,
Brooklyn
Tabitha M
Verified Buyer
S&S Hybrid Mattress
Loved the mattress from the first night!
Response from Silk & Snow
Oct 07, 2021
Wonderful, Tabitha! We appreciate you taking the time to write us. Here’s to many more nights of happy sleep!
Sincerely,
Brooklyn
Stefania B
Verified Buyer
Seriously love my new bed! Love my Egyption sheets and the duvet is just a perfect weight and makes me feel so cozy. I love that I could purchase everything in one shot.
Response from Silk & Snow
Oct 07, 2021
Great news on all fronts, Stefania! We are happy to hear that you are enjoying your S&S items. Thank you for taking the time to write to us, we appreciate your feedback. Here's to many more cozy nights!
Sincerely,
Brooklyn
Zoe W
Verified Buyer
Mattress Protector
The mattress protector is pretty good, not too hot compared to others I have used. It is very "slippery", if that makes sense. It slides around on the mattress, and bunches up, and causes my sheets to do the same. I find I am adjusting it at least every few days. It would be great if it came with elastic steps on the corners to keep it taught. Other than that, I think it's great!
Response from Silk & Snow
Oct 07, 2021
Hi Zoe, Thank you for taking the time to write to us, we appreciate your feedback! I will definitely send your suggestion over to our design team! All the best, Katie
Joanne M
Verified Buyer
I use this mattress every 3 to 4 weeks, for a weekly period, so I cannot comment on what it feels like with every night, use. I find it comfortable and I do not wake up with a sore back, so that is a plus for me. Unfortunately, I found the mattress to emit an odour that bothered me very much. I had ordered the organic one that claimed there was no toxic off gassing, hoping that this problem would not occur. I was not able to sleep on it the first week. After a 4 week interval, with the window opened during that time, I found the odour still very noticeable. I did complain and the representative claimed that it would diminish by 8 weeks. It did not, but it was a little better. Following a summer when the mattress was not in use, on my return I noticed that it still had some smell to it. I am hoping that after a year it will be completely gone, but I have my doubts. This was my first foam/coil, boxed mattress, and I only ordered this type of mattress because of Covid. I must stress though, that the delivery and service from this company was excellent, and I was happy to support a Toronto enterprise.
Response from Silk & Snow
Oct 08, 2021
Hi Joanne,
Thank you for taking the time to write us, we appreciate your feedback. I’ll also pass on your kudos to our team for the delivery service experience you had with them! We do apologize for the experience you are having with the smell but we want you to rest assured knowing that there are no toxic chemicals used in the mattress. The smell is most likely the all-natural Latex but the smell should dissipate. Wishing you many more restful nights of sleep!
Sincerely,
Brooklyn
Darcy B
Verified Buyer
S&S Hybrid Mattress
Bought this mattress for the cottage this winter and it was Comfortable from the first night!
Response from Silk & Snow
Oct 07, 2021
Hi Darcy!
We are so glad you are enjoying your S&S Hybrid Mattress. Thank you for taking the time to write us, we appreciate your feedback. Happy Sleeping!
Sincerely,
Brooklyn
Peter T
Verified Buyer
S&S Hybrid Mattress
I love our new bed! I have not slept this well in years! It’s firm but plush and my hips feel great when side sleeping. I have stopped tossing and turning. Quality of life has vastly improved.
Response from Silk & Snow
Oct 07, 2021
Hi Peter!
Great news on all fronts! We are happy to hear that you’re enjoying your S&S Hybrid Mattress. Thank you for taking the time to write to us. Happy Sleeping!
Sincerely,
Brooklyn
Diane G
Verified Buyer
Silk Pillowcase
Je l’adore
Melissa B
Verified Buyer
S&S Hybrid Mattress
The platform was super easy to assemble, the mattress was very satisfying to unwrap, and the sleep we’ve been getting is amazing. Best purchase I’ve ever made (hybrid mattress).
Response from Silk & Snow
Oct 08, 2021
Hi Melissa,
Amazing news! We are thrilled to hear that you're enjoying your S&S Hybrid Mattress and getting a good night's sleep. We appreciate you taking the time to write us. Here's to many more restful nights!
All the best,
Brooklyn
Guy B
Verified Buyer
Matelas S&S Hybride
Bien dormi dès la première nuit
Taylor R
Verified Buyer
Storage Bed
Bought this bed in the pebble colour. The quality is really good for the price and fits our needs. The drawer under the bed is perfect for throw pillows and extra sets of sheets. We actually like that the drawer is not on tracks as it makes it easier to pull out in its entirety and to clean under the bed. We liked that we could arrange a delivery day and time with the shipping company which was really helpful as we ordered this for a new place.
Response from Silk & Snow
Nov 16, 2021
Excellent, Taylor! We are thrilled to hear that you're enjoying your new bed and getting a good night's sleep. Here's to many more restful nights!
All the best,
Katie
Anthony G
Verified Buyer
S&S Hybrid Mattress
my wife very picky, we tried the other brand after three weeks we put it in the spare room and got the Silk &Snow we love it . going to get one for my daughter.
Response from Silk & Snow
Oct 07, 2021
Hi Anthony,
Thank you for taking the time to write us. We are so glad to hear that the S&S Hybrid Mattress is the perfect fit for you and your family! Here's to many more restful nights!
Sincerely,
Brooklyn
Tara M
Verified Buyer
Adjustable Pillow (Retail)
Love these pillows! They stay puffy and are so nice and cool.
Response from Silk & Snow
Oct 07, 2021
Wonderful!, Tara Here’s to many more nights of happy sleep! All the best, Katie
Dillon M
Verified Buyer
Adjustable Pillow (Retail)
1/3rd of your day is spent sleeping. This is the best investment to make that 1/3rd as nice as possible.
You'll be hard pressed to find a better pillow, guaranteed.
You'll be hard pressed to find a better pillow, guaranteed.
Response from Silk & Snow
Oct 07, 2021
Oh wow! Thank you for the amazing feedback, Dillon :) Here’s to many more nights of happy sleep!
All the best, Katie
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Adjustable Pillow (Retail... |
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