4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Elin Beaumont
Verified Buyer
S&S Hybrid Mattress - Queen
If I'm on my side for too long my hips hurt. If I sleep on my back too long, my back hurts. I thought after some time the mattress would soften a bit, but after a year I think my pain has increased. Not comfortable at all. Hopefully they will be able to resolve.
Response from Silk & Snow
Jul 30, 2020
Hi Elin,
Thank you for taking the time to send us your review, we appreciate your feedback. We are sorry to hear that you're finding that your mattress sleeps too warm and that you're having issues with your hips. I believe we have been in touch with you to talk through some options for your mattress as well as your bedding. Please do not hesitate to get in touch with us as we are always happy to hear from our customers.
All the best,
Susan
shehzad z
Verified Buyer
Egyptian Cotton Sheet Set
The sheets are super soft and the colour is beautiful
Response from Silk & Snow
Sep 02, 2021
Great! We are happy to hear that you’re enjoying your cotton sheets.
All the best, Katie
Véronique G
Verified Buyer
Matelas S&S Hybride
very confortable!!
Patrick d
Verified Buyer
Egyptian Cotton Sheet Set
Finishing on sheets seems below average. For same price point can buy better quality sheets at other retailers.
Response from Silk & Snow
Sep 02, 2021
Hi Patrick, we are so sorry to hear that you are not happy with your new sheets. Please reach out to our customer service team at hello@silkandsnow.com and we would be more than happy to help resolve this issue. All the best, Katie
DAVID B
Verified Buyer
Hand Knitted Weighted Blanket
my son is enjoying the blanket. hes still getting use to it but loves sleeping with it every night. he even took it on vacation with him.
Response from Silk & Snow
Sep 02, 2021
Great news, David! We are happy to hear that you son is enjoying his new weighted blanket. Thank you for taking the time to write to us!
All the best, Katie
roger e
Verified Buyer
S&S Hybrid Mattress
Excellent
Kai O
Verified Buyer
Great mattress which was delivered very quickly.
Brad S
Verified Buyer
S&S Hybrid Mattress
It's a memory foam over coil spring mattress. Good edge support, good quality, fast shipping and guarantee.
Leslie T
Verified Buyer
Muslin Coverlet
As described good quality soft and generously sized.
Response from Silk & Snow
Sep 02, 2021
Thank you for taking the time to write to us, Leslie, we appreciate your feedback! Here’s to many more nights of happy sleep!
All the best, Katie
Heidi O
Verified Buyer
S&S Hybrid Mattress
So far, this is a fantastic mattress! There was a small hiccup with delivery (it was a tad later than it should have been), but the service people were super nice and communicative, and I got my mattress maybe a week later than predicted. The mattress itself came in a box, delivered to my apartment door, easy to unpack (make sure you put it on top of where it should unroll!) and had a light odour. I let it breathe for a night and I can’t smell anything weird about it, especially with my mattress protector and bedsheets on top. A very good purchase, so happy I went with this brand! Of course the real test will be how long it will last! But we shall see!
Response from Silk & Snow
Aug 26, 2021
Hi Heidi,
Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. I will pass your kudos along to the customer service team. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights!
All the best,
Katie
Richard H
Verified Buyer
Down Alternative Duvet
Absolutely love it
Response from Silk & Snow
Aug 26, 2021
Hi Richard,
Great! We are happy to hear that you’re enjoying your Down Alternative Duvet.
All the best,
Katie
XAVIER C
Verified Buyer
Storage Bed
Good quality, will recommand for sure !
Roxane U
Verified Buyer
S&S Hybrid Mattress
Great for love making
Donna B
Verified Buyer
We are very happy with the mattress and the bed frame. It is comforting to know that you are not sleeping on a bed of chemicals, it is comfortable to sleep on and it is priced well compared to other options on the market.
Amy N
Verified Buyer
S&S Hybrid Mattress
This is by far the nicest mattress I’ve ever had. I always went the traditional route of going to mattress stores and doing that strange sit down and stand up motion on the edge of the mattress before finally laying down in some showroom under those awful fluorescent lights thinking, “ ok maybe this is the one” only to take it home and not being completely happy but was under the impression that this was just the way you purchased a mattress. I am completely blown away with this experience and with this mattress. Super supportive, comfortable and there are no sore pressure points in the morning from sleeping “the wrong way”. It does not keep you cool like I was hoping but honestly for a good night’s sleep I will sleep with less covers and my fan on. 5 stars ⭐️
Claudio V
Verified Buyer
Thumbs up
Katrina C
Verified Buyer
S&S Hybrid Mattress
Customer service was amazing! There's was a hiccup with my credit card (I gave them the wrong billing address). They were so quick to contact me and help me our! So far, we love our mattress!
Response from Silk & Snow
Aug 26, 2021
Hi Katrina,
We are happy to hear that you’re enjoying your new mattress. I will pass your kudos along to the customer service team. Thank you for taking the time to write to us!
All the best,
Katie
Amy B
Verified Buyer
RV Mattress
great service. very timely.
Response from Silk & Snow
Aug 26, 2021
Hi Amy,
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Katie
Brian C
Verified Buyer
While the mattress is comfortable, we are still experiencing shoulder and hip pressure pain during the first week of use. To try and alleviate this pain, we have added our 2” foam topper, which has helped somewhat. Can you recommend a different mattress, or any suggestions to possibly relieve this pressure pain?
Thank You
Thank You
Response from Silk & Snow
Aug 26, 2021
Hi Brian,
Thank you for reaching out to us. We are sorry to hear that you're experiencing shoulder and hip pain - please give us a call when you have a chance and we can share some tips on how to get the best feel out of your mattress. It can be normal to experience some pain in the first month as we use a higher quality of memory foam. There is often a transition period, especially if you were sleeping on a coil mattress. The memory foam needs about a month to break in like a good leather.
All the best,
Katie
Jeff W
Verified Buyer
S&S Hybrid Mattress
Excellent experience with Silk & Snow from the first electronic Chat, to the direct follow up on our order, to the delivery. My athletic son at 6'2" and 215lbs thoroughly appreciates this bed.
Response from Silk & Snow
Aug 26, 2021
Hi Jeff,
Great news on all fronts! We are happy to hear that your son is enjoying his new mattress. I will pass your kudos along to the customer service team. Thank you for taking the time to write to us!
All the best,
Katie
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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