4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Branden K
Verified Buyer
good
Response from Silk & Snow
Jun 24, 2021
Thanks, Branden! Happy sleeping :) - Dane
Nigel T
Verified Buyer
S&S Hybrid Mattress
We've only had the mattress a few days, but so far we love it. We are so impressed that a mattress from a box can be so comfortable! No more pressure points but then firm enough to give great support, our sleep is much better now. Hope it continues to be so. The folks at Silk and Snow are great, the customer service is excellent.
Response from Silk & Snow
Jun 24, 2021
We're so happy that the whole experience has been positive, Nigel! We hope you continue to have such good sleep as well :) - Dane
Harold D
Verified Buyer
S&S Hybrid Mattress
Very comfortable
Response from Silk & Snow
Jun 24, 2021
We're glad you think so, Harold! Happy sleeping :) - Dane
Julie
Verified Email
Hand Knitted Weighted Blanket
La couverture est vraiment superbe. Enveloppante et apaisante. D'après la photo sur le site la couleur Snow parait gris pâle, je dirais plutôt blanc grisé (notez la nuance), qu'à cela ne tienne, elle vole la vedette dans mon décor : )
Response from Silk & Snow
Jun 24, 2021
Merci beaucoup d'avoir pris le temps de partager votre avis sur notre produit, Julie! C'est très apprécié par notre équipe et nous sommes heureux de vous savoir satisfaite. Tout le meilleur, Dane
Sarah F
Verified Buyer
S&S Hybrid Mattress
I did need a few weeks to adjust and get used to a softer mattress that we had previously, but it is (and was from the start) really comfortable. I also like that I can't feel my husband rolling around in the middle of the night. We made a good decision here.
Response from Silk & Snow
Jun 24, 2021
We're so glad to hear that, Sarah! We hope that you continue to have these wonderful nights of rest :) All the best - Dane
Victoria R
Verified Buyer
Ordered this mattresses based on a recommendation from a friend. Once I received this mattresses and set it up, I was very pleased, I let it set for 48 hours before sleeping on it, and now find it very comfortable! It does take a little while to soften and adjust to your body, and I’m sure it will continue as I’ve only been sleeping on it for about a month, but I am very pleased this far!
I will say the delivery experience let me down. My address was entered incorrectly by the company and therefore I kept getting unable to deliver notifications when checking on the tracking status, I ended up have to arrange to pick the product up myself despite opting for delivery. The warehouse it was being held at only offered to hold it for a short amount of time while I figured that out and were also very poor with their customer service and communication.
I love my mattress now, but if I knew I would have the same experience, I would not repurchase.
I will say the delivery experience let me down. My address was entered incorrectly by the company and therefore I kept getting unable to deliver notifications when checking on the tracking status, I ended up have to arrange to pick the product up myself despite opting for delivery. The warehouse it was being held at only offered to hold it for a short amount of time while I figured that out and were also very poor with their customer service and communication.
I love my mattress now, but if I knew I would have the same experience, I would not repurchase.
Response from Silk & Snow
Jun 24, 2021
Hi Victoria, we're incredibly sorry about your experience with our customer service team. We never want our customers to have issues such as yours, and we clearly did not meet our standard of service. We're glad that you are enjoying your mattress, but we completely understand your position. Again, we sincerely apologize for the inconvenience. All the best
Mitchell C
Verified Buyer
S&S Hybrid Mattress
Great investment! My back hasn't felt this good in a long time.
Response from Silk & Snow
Jun 24, 2021
We're thrilled to hear it, Mitchell! All the best :) - Dane
Andrew W
Verified Buyer
S&S Hybrid Mattress
We’ve been absolutely delighted with our new mattress! Pressure points and body aches have disappeared, leaving us with comfortable, restful sleep.
Response from Silk & Snow
Jun 24, 2021
It's wonderful to know our mattress helped take away that pain, Andrew! We wish you nothing but great quality rest from this point onwards :) - Dane
Nancy H
Verified Buyer
Comfy so far. Sleeping well. A bit low and sheets don't fit smoothly.
Response from Silk & Snow
Jun 24, 2021
We're sorry about the issues with your sheets, Nancy. However, we're glad that the feel of the mattress is to your liking and you are getting good quality sleep. All the best :) - Dane
Brenda R
Verified Buyer
Alpaca Throw
Was a gift arrived quickly and my aunt said it’s beautiful
Response from Silk & Snow
Jun 24, 2021
Thank you for trusting us with your gift, Brenda!! We're thrilled she enjoys it :) - Dane
Mary-Jane P
Verified Buyer
This mattress is very soft, definitely envelops you. Smell lingered for a few days but nothing major. Purchased for my pre teen and she had zero complaints. But as a heavier person I could see it being way too soft.
Response from Silk & Snow
Jun 24, 2021
Hi there Mary-Jane, thank you so much for your feedback! We hope that this will help others plan accordingly for the next purchase :) All the best - Dane
Mary-Jane N
Verified Buyer
Adjustable Pillow (Retail)
These pillows are the best thing I have ever slept on. I love that they are customizable to your own sleeping preferences!! Well done!!
Response from Silk & Snow
Jun 24, 2021
Thank you, Mary-Jane! We're really proud of our pillows too :) Happy sleeping - Dane
Francois C
Verified Buyer
Down Duvet
Everything was great!
Response from Silk & Snow
Jun 24, 2021
Thank you so much, Francois! All the best :) - Dane
Janet R
Verified Buyer
Adjustable Pillow (Retail)
Great product, arrived in excellent shape.
Response from Silk & Snow
Jun 24, 2021
That's excellent news, Janet! All the best and happy sleeping :) - Dane
Brenda L
Verified Buyer
S&S Hybrid Mattress
I was having hip and back issues with my old mattress. I would toss and turn and wake up in discomfort. Since I got my new Silk & Snow hybrid mattress I have been so comfortable! I love that I can roll over without disturbing my husband as well. So far so good!
Response from Silk & Snow
Jun 24, 2021
We love to hear this kind of feedback, Brenda! We hope that your pain stays gone and that you and your husband continue to have great nights of rest :) Happy sleeping! - Dane
Shaylen A
Verified Buyer
S&S Hybrid Mattress
Relieved my back and hip pain! Took me a month to get used to it, but since then it’s heavenly!
Response from Silk & Snow
Jun 24, 2021
We're so glad you see such noticeable improvements, Shaylen! It's true, sometimes the adjustment period can be a bit longer, but we're glad it was worth the wait :) Happy sleeping! - Dane
Deborah H
Verified Buyer
Hand Knitted Weighted Blanket
The blanket was excellent. Unfortunately I found the 20 lb too heavy. The staff responding to my return were extremely pleasant and efficient, completing my full refund return in a week. GREAT SERVICE.
Response from Silk & Snow
Jun 24, 2021
We're delighted to know the team was so helpful, Deborah! All the best :) - Dane
Jeannette W
Verified Buyer
S&S Hybrid Mattress
I make it a personal habit not to give full stars on any product rating; but it is impossible to deny this for my mattress. Even my Man agrees, this is the most comfortable mattress we've ever slept on.
So, to your whole team, designers, engineers, technicians, builders, floor and office staff, cleaning staff... you have a great thing here, each and every one of you deserves credit in your part of the team!
So, to your whole team, designers, engineers, technicians, builders, floor and office staff, cleaning staff... you have a great thing here, each and every one of you deserves credit in your part of the team!
Response from Silk & Snow
Jun 24, 2021
Thank you so much for this lovely review, Jeannette! We very much appreciate this feedback, and we have shared it with all our teams. We love knowing that our products make such a noticeable difference in your sleep quality :) We wish you both nothing but the best nights of sleep from here on out! - Dane
Kathie N
Verified Buyer
Wool Dryer Balls
Love my Silk and Snow pillows. Very luxurious and perfect blend of firmness and comfort.
Response from Silk & Snow
Sep 02, 2021
Wonderful, Kathie! Here’s to many more nights of happy sleep!
All the best, Katie
Wiktor g
Verified Buyer
It’s a best mattress so comfortable, bed I ordered it’s beautiful !
Response from Silk & Snow
Jun 23, 2021
Thank you so much, Wiktor! Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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