I was very concerned to pay what I paid for a mattress in a box and "hybrid style NOW I can say that it was the best mattress I could buy. super happy with it.

Came nicely packaged in a storage bag. Great quality, nice weight and color!

Nicest and most comfortable sheets I've ever had. I love them and highly recommend them.

Very nice, great moisture wicking, and prompt shipping. Looking forward to them "breaking in" with more age/wash cycles!

Love my new mattress, would definitely recommend!

Quick delivery and great product. Very pleased with my new duvet.

Comfy bed, easy set up, and prompt delivery!

I love this bed!! It has the right firmness, is super comfortable without that sinking feeling that you get with memory foam. It came quickly and made up quickly. I will highly recommend that you unpackage it close to you bed support and it expands fast! I would highly recommend!

So soft and plush!!

Love it!!

We are on our 3rd bed purchase to replace all the beds in our house. They are absolutely amazing beds. We prefer the hybrid.

The rating is for the overall buying experience with Silk & Snow and not just the mattress.

Order placed January 2nd, there was some confusion regarding shipping (mattress shipped but I didn't receive tracking number until after I contacted S&S), arrived January 18th and was well-packed. There was a lot of off-gassing and we left it in a spare room for a day with windows open so the smell would dissipate. The mattress seemed well made and was fairly comfortable but after two months we felt it was too firm for us, experienced a lot of back soreness, and requested a return on March 10th. This is where the frustration and headaches began. After many emails back and forth, a charity partner that failed to contact me (I even called them directly myself and left a message but no luck), the mattress was finally picked up by a different company on April 5th, almost a full month later. The S&S agents were polite all along, but as soon as it was evident in the first week that there was a problem with the charity they had selected, I should have been offered the alternate pickup immediately, which took a minute to arrange once I was sent a booking link.

The refund was issued on April 7th but due to an 'error' with the credit card company that S&S couldn't help with and I wouldn't have even been notified about without calling in, another three weeks have passed and the refund still has not been posted to my account.

If you are not 100% certain that you will keep the mattress then I would proceed with caution with buying from S&S because the return process took way too long and was very frustrating.

Have bought so many pillows and struggle to sleep with them all. This pillow is perfect for me. Sleep well and my shoulders, neck and arm pain have improved.

Silk & Snow customer service has been amazing. While the only way I contact them has been through email, they have replied in a timely manner and handled my experience expertly. I decided to return the mattress before the end of the trial period, simply because I found it too firm for my liking, but the quality of materials and manufacture was great. I wished it worked out because I enjoyed the customer experience, but was happy they made it hassle-free as well.

Very comfortable and would buy another. Delivery was slower than expected.

Very nice. It takes a few nights to get the right amount of stuffing. Once you do, its heaven

Very comfortable, arrived on time, compressed in a box and expanded out in a few hours to reveal a few abrasions/pulled threads, but nothing serious. Would consider buying again.

I love my silk and snow! It’s so comfortable and it was very well priced.

Great pillow. Love the idea of an adjustable pillow. It works awesome....still needs to be fluffed every month or so. Can get a flat spot in it of you sleep in the same spot all the time. It would be nice to have a bigger zipper or longer zipper to make it easier to take out and out back in to make adjustments.

I never received the filler I asked for and the pillows were super hot... 😕