Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16245
4 Stars
3164
3 Stars
1484
2 Stars
329
1 Star
343
Reviews 21593
Recommend 10 / 10
TrustScore 9.29 / 10
Sotra T
Apr 18, 2021
Verified Buyer
Very comfortable
Response from Silk & Snow
May 03, 2021
Hi Sotra, we are thrilled to know you are enjoying your mattress so far! Happy sleeping :) - Dane
Mathieu M
Apr 18, 2021
Verified Buyer
Matelas S&S Hybride
Perfect matress and confort!
Response from Silk & Snow
May 03, 2021
So nice to hear that you are enjoying your mattress so far, Mathieu! Happy sleeping :) - Dane
Tara C
Apr 18, 2021
Verified Buyer
S&S Mattress
Amazing
Response from Silk & Snow
May 03, 2021
Glad to hear that you are enjoying your mattress, Tara! Happy sleeping :) - Dane
DAVID C
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
Awesome enjoyed actually getting a good nights sleep
Response from Silk & Snow
Apr 29, 2021
Great to know the mattress was able to help you get some well-deserved rest, David! Happy sleeping :) - Dane
Jeff
Apr 18, 2021
Verified Email
S&S Organic Mattress
Of all the complaints I have about this mattress, comfort isn't one of them. It is pretty comfortable and we have been really satisfied by the firmness, however, the list of cons is unfortunately too long and I am pretty sure we will be returning this mattress.
Some issues:
-The stitching is pretty amateur and poorly done all over the mattress. The "Silk and Snow" label is stitched on crooked and there are loose threads literally everywhere, one of which I accidentally pulled. This is the first time in my entire life that I put a (small) hole in a mattress. And within the very first week. I am shocked it passed quality control.
-The instructions suggest you rotate the mattress every few months, but how? There aren't even handles stitched onto the sides. Aren't fabric handles standard on all mattresses? Rotating a 110lb mattress without handles is not easy.
-Further to the last point, there is no padding surrounding the coils. You can feel every single one through the thin cotton fabric encasement. It feels incredibly cheap. I understand this mattress is a 'budget' option when compared to other organic latex mattresses, it is still not a 'budget' mattress and for the price point, it is severely lacking in quality and detail. Even Ikea didn't skimp this detail on my last (actually) budget mattress. So rotating the mattress might actually be risky as I feel over time the coils will certainly poke through.
-We've used this mattress for 2 months and there is already some sagging. You can 100% tell the different between our sides and the center of the mattress. Our sides dip down. Again--it has only been 2 months. Wow.
We knew we were taking a risk when we opted for the BIAB option over a real organic latex mattress, but this has been a little more than disappointing.
Response from Silk & Snow
Apr 19, 2021
Hi Jeff, We are sorry to hear you have had a negative experience with our mattress overall. While our Organic mattresses are handmade, we completely understand that the variances in sewing and stitching are not ideal at any price point and are not what you would expect upon opening. We apologize for this disappointment and inconvenience. If you have any pictures of this, please send them over to hello@silkandsnow.com for our team to review as we always want you to be happy with your purchase. As for the handles, we are always open to feedback and appreciate you addressing this. I will be sure to pass this onto our team for consideration as we are always working to improve our product experience for our customers and do not want our product to prove challenging in the events of rotating. In terms of sagging, we are happy to investigate this further with you as this should not be occurring in your mattress and we'd like to go over this in full detail. Rest assured we are here to help if you have any questions or concerns as it is important we make things right for you. All the best, Claire
Melanie R
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
Great. Mattress is comfy, quick customer service and response to questions.
Response from Silk & Snow
Apr 29, 2021
Hi Melanie, we are happy to see that the team was helpful and you enjoy the mattress! Happy sleeping :) - Dane
Dan B
Apr 18, 2021
Verified Buyer
I'm not one to normally write reviews unless I honestly think the product is incredible or garbage. This mattress is beyond incredible, no more sore backs, no more tossing and turning, just pure comfort, and solid sleeps. Pair this with one of their pillows you'll never leave bed. Honestly try it nothing to loose. Thank you silk and snow you've brought back comfort to a while new level. This is a gods honest review, I am not getting any kick backs promotions of any sort.
Response from Silk & Snow
Apr 29, 2021
Hi Dan, we just wanted to let you know how much we appreciate your kind words and review. We are thrilled to know that our mattress and pillow have brought you such comfort and quality rest. Happy sleeping :) - Dane
Danny T
Apr 18, 2021
Verified Buyer
We Love the Mattress only thing is we never got a tracking number till the last day before it was delivered
Response from Silk & Snow
Apr 29, 2021
Sorry about the tracking information, Danny. We are glad to know that despite some shipping issues, you are enjoying the mattress. Happy sleeping :) - Dane
Colleen C
Apr 18, 2021
Verified Buyer
Love my new mattress. Never skipped a beat when it arrived - usually slept well and now, even better
Response from Silk & Snow
Apr 29, 2021
We all love even better quality rest, and we are glad the Organic mattress can offer you that, Colleen! Happy sleeping :) - Dane
Kathleen S
Apr 18, 2021
Verified Buyer
Egyptian Cotton Sheet Set
I was extremely disappointed with my sheet set . I thought by paying 140 dollars that I was getting good quality sheets . They feel scratchy and are not comfortable al all .Do not waste your money .
Response from Silk & Snow
May 06, 2021
Hi Kathleen, we are sorry to hear about your negative experience with our sheets. We never want to disappoint our customers with a product they deem as poor or bad quality. In this case, it seems that we did just that, and for that, we sincerely apologize. I have passed along the feedback to the quality assurance and product development team to ensure the issue is documented. Again, we are incredibly sorry for your negative experience. All the best and stay safe - Dane
Margaret H
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
Excellent quality for the price
Response from Silk & Snow
Apr 29, 2021
Thank you, Margaret! Glad to know you are enjoying the mattress. Happy sleeping :) - Dane
Lisa C
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
I love my silk and snow hybrid mattress! I’ve been a side sleeper for my entire life, but recently was diagnosed with calcific tendinitis in my rotator cuffs and would wake up in searing pain in my shoulders from sleeping on my side. I had to train myself to be a back sleeper which resulted in lower and mid back pain with my old mattress. I researched mattresses relentlessly for months before I pulled the trigger on this mattress as I needed to meet my needs for back sleeping and my partners needs as a side sleeper. I can honestly say I wake up without pain, even if I fall asleep on my side it’s still soft enough to cradle my arm. Firm, but soft, motion transfer is minimal and all Canadian materials. Also, my partner who runs hot feels cool at night. You won’t regret this purchase!
Response from Silk & Snow
Apr 29, 2021
Hi there, Lisa. It's absolutely wonderful to hear that our mattress has helped you alleviate the pain from your calcific tendinitis. It's also great to know that it works for both you and your partner as well! Thank you for the kind words and recommendation. Happy sleeping :) - Dane
shaddy e
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
Good bed so far, sleep has gotten alot better and body aches are at a minimum which is a plus. I have had it since February 2021 and do recommend it.
Response from Silk & Snow
Apr 29, 2021
It's great to see that our mattress has helped with your aches, Shaddy! Happy sleeping :) - Dane
shaddy e
Apr 18, 2021
Verified Buyer
Good bed so far, i have had it since February 2021. Sides are not as firm but overall a good bed and recommend it.
Response from Silk & Snow
Apr 29, 2021
Hi Shaddy, sorry to hear the sides weren't as you expected, but I am glad to know that you enjoy the mattress all the same! Happy sleeping :) - Dane
Michelle S
Apr 18, 2021
Verified Buyer
S&S Hybrid Mattress
My butt feels as though it is being cradled by the sweetest baby cherub hands found only at the tallest peak of Mount Olympus. Highly recommend to any mortal and/or god in this realm.
Response from Silk & Snow
Apr 29, 2021
To sleep is human, but to rest is divine. We are elated to know that we can provide even the slightest glimpse into the sublime, for those who are willing to look. Happy sleeping Michelle :) - Dane
Maria G
Apr 18, 2021
Verified Buyer
Hand Knitted Weighted Blanket
My daughter loves it!
Response from Silk & Snow
Apr 29, 2021
We are happy to know that your daughter loves the blanket, Maria! Happy sleeping :) - Dane
Shane S
Apr 18, 2021
Verified Buyer
Adjustable Pillow (Retail)
Best pillow I’ve ever owned!
Response from Silk & Snow
Apr 29, 2021
Thanks, Shane! Happy sleeping :) - Dane
Anisha R
Apr 18, 2021
Verified Buyer
Hand Knitted Weighted Blanket
Love my blanket!!!
Response from Silk & Snow
Apr 29, 2021
That's great news, Anisha! We're glad you love it!! Happy sleeping :) - Dane
Sean M
Apr 18, 2021
Verified Buyer
Incredible comfort, i sleep better than I ever have before
Response from Silk & Snow
Apr 29, 2021
Thrilled to hear it, Sean! Happy sleeping :) - Dane
Linda H
Apr 18, 2021
Verified Buyer
Easy to purchase and set up. Shipping was fast despite COVID. The smell dissipated quite quickly. What I like so far is there is not dents like we saw with our coil mattress. I can still feel my partner shift at night but I also a very very light sleeper. Overall, comfortable and firm. Initially had to speak to a representative regarding shipping and they are were very responsive. I would definitely buy again.
Response from Silk & Snow
Apr 29, 2021
We are thrilled to know the team was quick in getting back to you, and it's great to hear you are enjoying the mattress, Linda! Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
  1. RaveCapture Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
RaveCapture loader