4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Tyler K
Verified Buyer
S&S Hybrid Mattress
I would give it 2.5-3 stars. Now that’s not to say it’s a terrible mattress, just depends on you. What I like, is the fact it’s made right here in Canada, easy to purchase, good material, great edge support and fantastic customer service. When it comes to the feel of the mattress, this is where everyone’s opinion will be different. But at first, I thought it was quite soft and plushy. Then after a couple of months I felt it getting firmer( which makes sense, since the mattress is compact and needs to expand, etc). I found certain sleeping positions I would feel jammed up in shoulder and hips. But on my back it was perfectly fine. We also got the pillow, sheets, duvet and headboard bed frame. The sheets and duvet are a must! Sleeps cool, yet warm and very soft! The pillow was a little uncomfortable, even when I tried adjusting the fill, my neck was a little sore. The bed frame, well it’s just a frame. But I will the headboard piece wasn’t as sturdy as I thought and kind of flimsy.
Response from Silk & Snow
Apr 16, 2021
Hi Tyler
We appreciate your honest feedback, thank you for taking the time to let us know.
All the best
Susan
Stephanie
Verified Email
Terry Bath Towels
Our experience with Silk & Snow was an excellent one. We ordered the organic mattress, bed frame, duvet and flax linen duvet cover and we we couldn't be happier with it all. Everything is just as it appeared online. The quality of the comforter and the feel of the linen cover was well worth the money. We're so impressed in fact, we've just ordered the sheets as well! We were a little apprehensive about ordering a mattress from an online store, but even before we ordered their customer service was excellent. Their response to emails and inquiries was timely and they were helpful in our decision making to choose the right mattress for our needs. I could really tell that customer satisfaction was paramount. I have already started referring friends and would order again in a heartbeat!
Response from Silk & Snow
Apr 05, 2021
Hi Stephanie, so glad to hear that you've been enjoying your sleeps and that we were able to help you feel comfortable making the purchase!
Grant K
Verified Buyer
Hi my wife and I both rate the mattress and especially the pillows extremely good. We started out with an Endy mattress but found it too hard and switched to Silk & Snow and found that the mattress suited us well.
However, we were not happy with the Customer service with respect to our order. The service was great for the mattress and mattress protector which came in two days but the pillows were back ordered. I had to keep following up with customer service to see when delivery could be expected. I was told twice the pillows were being delivered and they didn’t come. After many follow up by me, It was two months after the initial order that the pillows were finally delivered. The company really has to re-examine it’s back order system to ensure it is more customer centred. It needs to reflect regular feedback to customers to keep them informed as to the status of the back order.
By the way, we have just ordered another mattress protector.
However, we were not happy with the Customer service with respect to our order. The service was great for the mattress and mattress protector which came in two days but the pillows were back ordered. I had to keep following up with customer service to see when delivery could be expected. I was told twice the pillows were being delivered and they didn’t come. After many follow up by me, It was two months after the initial order that the pillows were finally delivered. The company really has to re-examine it’s back order system to ensure it is more customer centred. It needs to reflect regular feedback to customers to keep them informed as to the status of the back order.
By the way, we have just ordered another mattress protector.
Response from Silk & Snow
Mar 31, 2021
Hi Grant,
Thank you for your feedback! While we are happy that you are loving the mattress and pillows, we are very sorry about the experience you had with our team in regards to the pillow backorder. Miscommunication or lack of is never a positive experience and the responsibility of following up is not supposed to be the customer's. It is not the service we pride ourselves on offering and we truly apologize for this negative part of the process. While we do our best to maintain transparency and keep up to date with our backorders, we know that this can improve. Your feedback is invaluable especially in this regard and we are working to get this system improved. We appreciate your continued support and we hope to be able improve any future experiences!
All the best,
Claire
Angela S
Verified Email
S&S Organic Mattress
We just received Organic Mattress today and we are completely shocked with such poor craftsmanship.
We wanted to have Canadian made product and to support local company but paying $1800 for this level of quality is beyond every reason.
Unfortunately theres no option to attach any photos but in short: holes/rips in the "organic cotton" cover, unfinished seams, padding protruding through the seams (my child would do a better job in sewing this thing), all seams are skewed, absolutely no padding on the bottom or the sides making the process of putting fitted sheet on very, very painful. I don't see the bottom lasting more then few weeks as material is very flimsy and as I mentioned no padding whatsoever so springs will probably rip through.
We can't attest to the comfort as we haven't tried it yet but it fairly obvious that this product has horrible quality control and overall impression is extremely disappointing.
We wanted to have Canadian made product and to support local company but paying $1800 for this level of quality is beyond every reason.
Unfortunately theres no option to attach any photos but in short: holes/rips in the "organic cotton" cover, unfinished seams, padding protruding through the seams (my child would do a better job in sewing this thing), all seams are skewed, absolutely no padding on the bottom or the sides making the process of putting fitted sheet on very, very painful. I don't see the bottom lasting more then few weeks as material is very flimsy and as I mentioned no padding whatsoever so springs will probably rip through.
We can't attest to the comfort as we haven't tried it yet but it fairly obvious that this product has horrible quality control and overall impression is extremely disappointing.
Levy
Verified Email
Terry Bath Towels
I love it. I’m not waking up sore anymore and having the best sleep in a long time. so comfortable every time I lay on it. think to myself how awesome it is. Glad I choose silk and snow. Oh the pillow is pretty awesome too!
Response from Silk & Snow
Mar 31, 2021
Hi Levy,
This is great to hear! We are thrilled that the mattress is helping to provide you with better quality sleep. The pillow is always a great addition as well! Here's to more peaceful nights of rest!
All the best,
Claire
Brian
Verified Email
Silk & Snow Natural Hand Knit Weighted Blanket
I'm not really one to write reviews for products, but really felt the need to do it for this. This weighted blanket is honestly life changing. It's super breathable and just so much softer than any of the other weighted blankets out there. My wife and I have noticed that we are falling asleep a lot quicker and getting an overall deeper and longer sleep. And aside from the actual product, the customer service is second to none. This is not our first S&S product, we have multiple products and we will keep supporting this incredible company.
Response from Silk & Snow
Mar 31, 2021
Hi Brian,
Wow! Thank you for your very kind words and feedback! We are ecstatic to hear that the blanket has improved quality of sleep for you both and that our team has been able to help along the way. We appreciate your continued support and hope you have many more cozy nights!
All the best,
Claire
JJ
Verified Email
Pillow
I've been sleeping on a solid memory foam pillow for years. I get bad sleep headaches and have always found a solid shaped pillow helps. I wanted something more cushy, so ordered these for myself and my husband. He's not picky about his pillow, and will mash them while he sleeps, even the solid ones.
I love how this pillow feels, and adjusted the stuffing accordingly. I fell asleep fast, but would wake up all through the night to adjust it, and would often wake up with headaches. It's a me problem, not the pillow. If you're used to a softer pillow, this pillow is awesome. It's so cozy and feels very luxe and supportive.
My husband loves his and has no issues. We are keeping both, I'll use mine to prop up and read in bed or whatever, but for now I'm back to my old solid pillow.
I love how this pillow feels, and adjusted the stuffing accordingly. I fell asleep fast, but would wake up all through the night to adjust it, and would often wake up with headaches. It's a me problem, not the pillow. If you're used to a softer pillow, this pillow is awesome. It's so cozy and feels very luxe and supportive.
My husband loves his and has no issues. We are keeping both, I'll use mine to prop up and read in bed or whatever, but for now I'm back to my old solid pillow.
Response from Silk & Snow
Apr 05, 2021
Hi there,
Sorry to hear that the pillow wasn't right for you but glad to hear that your husband is enjoying it. Happy sleeping!
olivier l
Verified Buyer
S&S Hybrid Mattress
A little bit too soft for me
Response from Silk & Snow
Mar 31, 2021
Hi Olivier,
Thank you for your feedback! We understand that personal preference plays a huge part in purchasing a mattress and we are sorry to hear it is softer than expected. One helpful tip is that the firmer your base is, the better supported and firm your mattress will be as well. This may help create that extra firmness you need! Our team is always readily available to help provide some great information as well should you need any assistance.
All the best,
Claire
Kourtney
Verified Email
Hybrid Mattress
I've had this mattress for about 7 months and really enjoyed it in the beginning. It may have been about two to three months in when I felt the middle of the mattress sagging which made getting settled for bed a frustrating process. The sagging isn't deep enough according to the warranty, but I'll still have to find other solutions as having the bottom half of my body not properly supported isn't making my back very happy.
Gary M
Verified Email
S&S Hybrid Mattress - Queen
The reviews I read said your mattress was a little too firm for a side sleeper. Well, I beg to differ. I am a side sleeper and I used to roll over about a dozen times a night from hip pain. I purchased your hybrid mattress and I have been sleeping the best I have in years. No more pain. I wake up in the same position I was in when I fell asleep. Excellent mattress. I also purchased your pillow. I only had to take about one hand full of foam out and it is great. Best purchase I have made in years. 5 star rating !!!!
Response from Silk & Snow
Mar 31, 2021
Hi Gary,
This is amazing! We are glad to hear that our mattress is providing you with the support you need. Nobody likes to wake up in pain! Mattresses are all based on personal preference and we are happy that the mattress is working well for side sleeping. Thank you for your great feedback!
All the best,
Claire
Jaime
Verified Email
Terry Bath Towels
I don't normally take time to write reviews but I wanted to comment on 2 things - on my new Organic Mattress. For those who like firm mattresses this is a good option. It's hard to know exactly how firm you like a mattress until you try it a few nights but this mattress is definitely firm. I wish the mattress came with a thicker pillow top OR a thicker pillow top add on option.
Also the mattress is a few inches narrow than a true king mattress, which is a bit disappointing because there is a gap around my KING bedframe, but having an organic mattress is more important to me so I will keep it since it is very hard to find an organic mattress out there.
Also the mattress is a few inches narrow than a true king mattress, which is a bit disappointing because there is a gap around my KING bedframe, but having an organic mattress is more important to me so I will keep it since it is very hard to find an organic mattress out there.
anne
Verified Email
Silk & Snow Natural Hand Knit Weighted Blanket
Received my weighted blanket 2 days ago. Got in nimbus gray and 20 lbs. I have used it for the last two nights. I LOVE it. Wish I had ordered one sooner.
Response from Silk & Snow
Mar 31, 2021
Hi Anne,
Great news! We are thrilled that you are loving the weighted blanket. Here's to many more cozy and comfortable nights!
All the best,
Claire
sheila w
Verified Buyer
Pillow (promo)
Mattress is extremely comfortable, the frame is not quite as sturdy as I had hoped . There was some mix up with our order and delays, it was over Christmas and COVID was in the mix too. I ordered another bed set for my son and it came with out delays. Great value and nice bed
Response from Silk & Snow
Mar 31, 2021
Hi Sheila,
Thank you for your feedback of our mattress and frame! While we always recommend some tips like tightening screws or legs, our team is always happy to take a look into the frame's sturdiness by emailing us at hello@silkandsnow.com ! We are happy to hear you are liking the mattress and we hope your son likes his new bed set as well! Thank you for your patience and understanding with the delays we experienced over this holiday season and we are sorry for the overall experience during that time. Your continued support is very appreciated!
All the best,
Claire
Rena
Verified Email
Down Alternative Duvet
I was almost regretting not splurging on a real down duvet but have zero regrets. This down alternative duvet is the best I’ve ever seen! It’s luxurious and fluffy without being too hot. Absolutely love it! If you’re considering it, go for it!
Response from Silk & Snow
Mar 31, 2021
Hi Rena,
Thank you for your feedback! We are thrilled to hear that the down alternative duvet is providing you with the same comforts of down and keeping you comfortable. We hope it provides you with many more cozy nights to come!
All the best,
Claire
Brigith S
Verified Buyer
Pillow (promo)
I love my S&S pillow!
Response from Silk & Snow
Mar 31, 2021
Hi Brigith,
Amazing! We are glad you love it. Stay cozy!
All the best,
Claire
ljubodrag b
Verified Buyer
S&S Organic Mattress
Great mattress! Little bit on the firm side, but totally fine if you like it that way. Silk & Snow was amazing to deal with! Great Products and Great Customer Service, what else could you ask for!
Response from Silk & Snow
Mar 31, 2021
Hi Ljubo,
Thank you for your support! We are happy to hear you have had a positive experience with us and our products. We appreciate your kind feedback and will be sure to pass this onto the rest of our team!
All the best,
Claire
Nancy C
Verified Buyer
Best sleep I’ve had in a long time pillow is fantastic as well I love that you can adjust the puffiness
Response from Silk & Snow
Mar 25, 2021
Hi Nancy,
Great news! We are thrilled you are loving your mattress and the pillow. It is one of our favourites! Thank you for sharing and stay cozy!
All the best,
Claire
Nancy D
Verified Buyer
S&S Hybrid Mattress
Love our mattress and great customer service.
Response from Silk & Snow
Mar 25, 2021
Hi Nancy,
Thank you for sharing! We are happy to hear you are loving the mattress and overall experience. Here's to many more cozy and comfortable nights!
All the best,
Claire
Shelby A
Verified Buyer
S&S Hybrid Mattress
I’ve been searching for a firm but comfortable mattress for quite some time. I’m sleep all over switching throughout the night and every position is comfortable. My husbands prefers a little softer mattress than myself, but he is quite comfortable with the snow and silk hybrid. We’ve had for about 3-4 weeks now and I’m very happy. Easy set up, I was able to do it by myself.
Also, the pillows are amazing! Highly recommended.
Also, the pillows are amazing! Highly recommended.
Response from Silk & Snow
Mar 25, 2021
Hi Shelby,
We are delighted to hear that the mattress is comfortable for you both and that you are continuing to enjoy it! Thank you for the amazing feedback and supporting Canadian!
All the best,
Claire
Gregg S
Verified Buyer
S&S Hybrid Mattress
Mattress firmness is perfect. I have better overall sleep and deeper sleeps now.
Response from Silk & Snow
Mar 25, 2021
Hi Gregg,
This is great to hear! We are thrilled you are able to get better and longer lasting sleep. Here's to many more restful nights!
All the best,
Claire
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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