4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Nadia Z
Verified Buyer
S&S Hybrid Mattress
This is by far the best most comfortable bed I have ever slept on.
Response from Silk & Snow
Nov 04, 2020
Hi Nadia,
Hurrah! Great to hear that you're enjoying your new hybrid mattress :)
Happy sleeping,
Yvonne
Angus R
Verified Buyer
S&S Hybrid Mattress
Happy with mattress.
However disgraceful delivery - left at the front door in a damaged opened box.
However disgraceful delivery - left at the front door in a damaged opened box.
Response from Silk & Snow
Nov 14, 2020
Hi Angus, thank you for taking the time to review us. We are very sorry to hear about this incident, we will reach out to our courier to ensure this does not occur again. I will also reach out to you personally to check if there is anything we can help you with!
Take care,
Rébecca
Jean-François A
Verified Buyer
Matelas S&S Hybride
best mattress ever ! Perfect combinaison of support and confort !
Response from Silk & Snow
Nov 04, 2020
Hi Jean-François,
Amazing! Thank you for taking the time to leave us a message.
Cheers,
Yvonne
Candice M
Verified Buyer
Upholstered Bed Frame with Headboard
Good quality bed for a reasonable price.
Response from Silk & Snow
Nov 04, 2020
Hi Candice,
Thanks again for taking the time to provide your feedback, we really appreciate it!
Happy sleeping,
Yvonne
Candice M
Verified Buyer
Down Alternative Duvet
This duvet is very warm & comfortable!!
Response from Silk & Snow
Nov 04, 2020
Hi Candice,
Great! We're thrilled that you're enjoying your new duvet.
Cheers,
Yvonne
Kendall T
Verified Buyer
Great mattress so far! very comfortable.
Response from Silk & Snow
Nov 04, 2020
Hi Kendall,
Wonderful to hear! Glad you're enjoying your new mattress.
All the best,
Yvonne
George P
Verified Buyer
Adjustable Pillow (Retail)
Hi, I’ve been using the pillow for almost a month now and my overnight sleep got definitely better. The possibility to adjust the amount of pillow filling, helped me to find the most convenient firmness for the night. It took 2 or 3 days but after that everything went smoothly. Thank you Silk & Snow.
Response from Silk & Snow
Nov 04, 2020
Hi George,
Amazing! Here's to many more nights of happy sleep.
All the best,
Yvonne
John E
Verified Buyer
S&S Hybrid Mattress
We've been sleeping on our hybrid king-size for about 5 weeks now. It took two weeks for Silk and Snow to make the bed, and another few days for FedEx to get it to us. We were concerned when it arrived because the box had been hammered in transit! It was very heavy - definitely a 2-man lift. The FedEx driver asked for help bringing it in.
Fortunately the tightly rolled up mattress inside the box was completely undamaged. It pretty much sprang to its full shape within minutes after we carefully removed the plastic. (It shipped with a cutting tool in an envelope but unfortunately this did not come out of the box with the mattress, so we were unaware of its existence until we went to recycle the box two weeks later.) There was a slight smell of new foam for about a month after we received the mattress. We left it open in our spare room for a couple of days for most of the smell to dissipate, and for it to fully expand.
The bed was instantly comfortable, good support with a soft surface, and there is absolutely no motion transfer side to side. I would say that, as far as hot/cold goes, it is about the same as our previous coil and pillow top mattress. We have it covered with a cooling gel mattress pad that makes a huge difference in my comfort as my temperature goes up and down all night. Remarkably, I haven't had a single wake-up nightmare on the new bed: those were pretty much a constant on our old mattress, which was a 5 year-old Kingsdown that we paid $1900 for (!) I think that as the previous bed swallowed me I was having trouble breathing, provoking the panic dreams.
Occasionally, depending on how it is sitting on the foundation, our mattress has a slight squeak in one corner. So far we've been able to make it go away by lifting up the corner and setting it down again.
My only concern at this point is that longevity is an unknown factor for this mattress, being a relatively new product. It has softened up quite a bit since we got it, and when we get up in the morning, it does seem like there are indentations where we have been sleeping compared to the centre of the mattress. (We weigh 130 / 170 lbs.) The "king's hump" was a big problem for us on our old bed and I'm hoping that it's not an inevitable by-product of having chosen pocket springs. I would like to get ten years out of this mattress before my sleeping spot becomes a hammock that I have to claw my way out of each morning. If it stays much like it is right now, I will be a very satisfied customer. Only time will tell.
Fortunately the tightly rolled up mattress inside the box was completely undamaged. It pretty much sprang to its full shape within minutes after we carefully removed the plastic. (It shipped with a cutting tool in an envelope but unfortunately this did not come out of the box with the mattress, so we were unaware of its existence until we went to recycle the box two weeks later.) There was a slight smell of new foam for about a month after we received the mattress. We left it open in our spare room for a couple of days for most of the smell to dissipate, and for it to fully expand.
The bed was instantly comfortable, good support with a soft surface, and there is absolutely no motion transfer side to side. I would say that, as far as hot/cold goes, it is about the same as our previous coil and pillow top mattress. We have it covered with a cooling gel mattress pad that makes a huge difference in my comfort as my temperature goes up and down all night. Remarkably, I haven't had a single wake-up nightmare on the new bed: those were pretty much a constant on our old mattress, which was a 5 year-old Kingsdown that we paid $1900 for (!) I think that as the previous bed swallowed me I was having trouble breathing, provoking the panic dreams.
Occasionally, depending on how it is sitting on the foundation, our mattress has a slight squeak in one corner. So far we've been able to make it go away by lifting up the corner and setting it down again.
My only concern at this point is that longevity is an unknown factor for this mattress, being a relatively new product. It has softened up quite a bit since we got it, and when we get up in the morning, it does seem like there are indentations where we have been sleeping compared to the centre of the mattress. (We weigh 130 / 170 lbs.) The "king's hump" was a big problem for us on our old bed and I'm hoping that it's not an inevitable by-product of having chosen pocket springs. I would like to get ten years out of this mattress before my sleeping spot becomes a hammock that I have to claw my way out of each morning. If it stays much like it is right now, I will be a very satisfied customer. Only time will tell.
Response from Silk & Snow
Nov 04, 2020
Hi John,
Oh wow, those panic dreams sound awful! So glad to hear that your new hybrid has put an end to them! Thank you for taking the time to leave us a message, we really appreciate the feedback. Here's to many more nights of blissful sleep!
Cheers,
Yvonne
Deborah B
Verified Buyer
S&S Hybrid Mattress
The mattress is too hard and I will be returning it.
Response from Silk & Snow
Nov 13, 2020
Hi Deborah,
Thank you for taking the time to write this message. I'm sorry to hear that the mattress hasn't worked out for you. Unfortunately, only time can soften the mattress and even then, it would not soften up significantly. Firmness is a question of personal preference which we completely respect. I see that you have reached out to us to initiate the return process and we have sent you the return form. We will be working on retrieving the mattress and will continue our communications privately until your refund has been issued and the mattress has been picked up.
Best of luck on your journey to a better sleep!
- Louisa
Dan K
Verified Buyer
S&S Hybrid Mattress
So far so good. Great mattress. Time will
tell how long it lasts but definitely can recommend so far.
tell how long it lasts but definitely can recommend so far.
Response from Silk & Snow
Nov 03, 2020
Hi Dan,
Great to hear! Thank you for taking the time to leave us a message, we appreciate it!
All the best,
Yvonne
Étienne V
Verified Buyer
Matelas S&S Hybride
Cela a pris un peu de temps avant de m’adapter au matelas mais après un certain temps je l’aime bien. Cependant, je pensais que les rebords du lit allait mieux soutenir le poids car comme décrit c’était anti-affaissements mais ce n’est pas nécessairement le cas lorsque que l’on s’assoit sur le bord du lit. Par contre une fois couché il est ferme. En somme, un bon matelas.
Response from Silk & Snow
Nov 11, 2020
Salut Étienne, je vous remercie d'avoir pris le temps de nous écrire. Nous sommes heureux d'apprendre que vous aimez le matelas, quoique la période d'essaie peut être plus longue que nous pensons! Bon dodo :)
-Rébecca
Margaret C
Verified Buyer
S&S Hybrid Mattress
Like the mattress but it had an unpleasant odour that took a month to dissipate. I thought the mattresses would not produce off-gases but I guess that was wrong.
Response from Silk & Snow
Nov 14, 2020
Hi Margaret, thank you for taking the time to write to us. We want to apologize for how long the smell lingered for and hope that you are still enjoying the mattress regardless. Our mattresses do not have any harmful chemicals present, I can assure you what you were smelling was only the smell of new memory foam. Though we have found that the smell does dissipate after a few days, it is normal for some customers with a more sensitive sense of smell to report this after a few weeks to a month. I will email you personally to verify if the smell as diminish and offer some tips! :)
Take care,
Rébecca
Reiner F
Verified Buyer
S&S Hybrid Mattress
Had a great sleep for over a month.
Love the mattress
Love the mattress
Response from Silk & Snow
Nov 03, 2020
Hi Reiner,
Here's to many more nights of blissful sleep! Thank you for taking the time to leave a review, we really appreciate it.
All the best,
Yvonne
Kim-My P
Verified Buyer
S&S Hybrid Mattress
Very happy with my purchase.
I was hesitating a very long time between the memory foam vs the hybrid mattress. I am very happy that I finally decided on the hybrid mattress. It is quite firm and fits me quite well as someone who sleeps on my side or on my stomach.
I initially found the mattress even a bit too firm and had a few nights where I kept getting nerve entrapment of my arms when sleeping on my side. This resolved quite quickly about a week or two after sleeping on it every night. I do find that the mattress's memore foam soften up without the mattress sinking or anything like that.
The customer service is very nice and quick to respond. I was initially quite worried given that I had purchased the mattress, but did not receive any email confirming my order. Rebecca from Customer Service was very quick to reassure me and was quite helpful with my concerns.
The time between the payment being accepted and the mattress being sent to ship took about a week though. I was hoping that it would be quicker, but from the moment it was sent, the shipping was quite quick.
I was hesitating a very long time between the memory foam vs the hybrid mattress. I am very happy that I finally decided on the hybrid mattress. It is quite firm and fits me quite well as someone who sleeps on my side or on my stomach.
I initially found the mattress even a bit too firm and had a few nights where I kept getting nerve entrapment of my arms when sleeping on my side. This resolved quite quickly about a week or two after sleeping on it every night. I do find that the mattress's memore foam soften up without the mattress sinking or anything like that.
The customer service is very nice and quick to respond. I was initially quite worried given that I had purchased the mattress, but did not receive any email confirming my order. Rebecca from Customer Service was very quick to reassure me and was quite helpful with my concerns.
The time between the payment being accepted and the mattress being sent to ship took about a week though. I was hoping that it would be quicker, but from the moment it was sent, the shipping was quite quick.
Response from Silk & Snow
Nov 04, 2020
Hi Kim-My,
Great to hear that you've managed to "break in" your mattress and no longer experience pain when sleeping on your side. Thank you for taking the time to provide your feedback, we really appreciate it!
All the best,
Yvonne
Normand G
Verified Buyer
Matelas S&S Hybride
Très confortable bonne fermeté rapport prix qualité impeccable
Response from Silk & Snow
Nov 11, 2020
Bonjour Normand, nous sommes content d'apprendre que vous aimez le matelas Hybride.
Bon dodo! :)
- Rébecca
Kimberley A
Verified Buyer
Adjustable Pillow (Retail)
Pillow is super comfortable and love that the foam content is adjustable! I didn't give it 5 stars because I am still having a bit of neck pain - but I think that is because I'm used to sleeping on down pillows vs. foam. I think in the long run this will be a great switch.
I also had an issue with one of my pillows, where only one side was stuffed with down. The team was SUPER quick and helpful in the replacement. Really great customer service experience.
I also had an issue with one of my pillows, where only one side was stuffed with down. The team was SUPER quick and helpful in the replacement. Really great customer service experience.
Response from Silk & Snow
Nov 03, 2020
Hi Kimberley,
Thank you for your honest feedback, we really appreciate it. I'll be sure to pass on your kudos to our customer service team!
All the best,
Yvonne
Nicole F
Verified Buyer
LOVE LOVE LOVE my Silk and Snow mattress. I've had a sore back for the past couple years and this mattress is changing my life for the better! Easy to order and fast shipping - I totally recommend it!
Response from Silk & Snow
Nov 03, 2020
Hi Nicole,
Wonderful news! So glad to hear that your new mattress has solved your back pain issues.
Happy sleeping,
Yvonne
Ruth H
Verified Buyer
Very comfortable. I was worried at first it felt too hard but I don't notice this at all when sleeping and the support is great!
Response from Silk & Snow
Nov 03, 2020
Hi Ruth,
Great to hear that you're enjoying your new mattress! We really appreciate your feedback, thank you.
All the best,
Yvonne
Vanessa V
Verified Buyer
Matelas S&S Hybride
Très confortable! Assez moelleux avec un bon support.
Petit hic, pour part, est que je trouve les côtés mous. Lorsque l’on s’assis sur les côtés, il renfonce beaucoup.
Petit hic, pour part, est que je trouve les côtés mous. Lorsque l’on s’assis sur les côtés, il renfonce beaucoup.
Response from Silk & Snow
Nov 11, 2020
Bonjour Vanessa, ceci est bon à lire. Nous sommes heureux que vous aimez le S&S Hybride :)
- Rébecca
Cristian O
Verified Buyer
S&S Hybrid Mattress
It's easy to feel overwhelmed when researching which mattresses to buy. After having had enough I finally decided to go with Silk & Snow and I couldn't be happier. It might genuinely be the most comfortable thing I've ever laid on. Perfectly firm but with soft luxurious cushioning as well. I couldn't be happier.
Response from Silk & Snow
Nov 03, 2020
Hi Cristian,
We're thrilled to hear that you're enjoying your new hybrid mattress! Here's to many more nights of blissful sleep.
Cheers,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
|
S&S Hybrid Mattress |
|
|
Egyptian Cotton Sheet Set |
|
|
Adjustable Pillow (Retail... |
|
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.