2037
Reviews
Reviews
2037
Recommend
8 / 10
TrustScore
8.48 / 10
Mr Mark Burt
Verified Buyer
Enjoyed the experience
Mrs Joan du Plessis
Verified Buyer
Easy to place an order, received goods in excellent condition.
Mrs Marida Christiansen
Verified Buyer
Delivery of the package was a real disaster in terms of services available. I would suggest a wider selection of more established courier services including Post Office delivery. Not everyone can sit around at home waiting for a parcel to pitch. In my experience, the most convenient way to get my packages is at the Post Office via Speed Services. Then the collection time of the package depends on me and not a driver pitching whatever date on whatever time. I also don't feel safe getting packages at home being woman alone, think about it. Get your delivery service professional and your brand will go professional. For example Loot, check out their site for ideas to get streamlined in a competitive industry. There is nothing easier than spending money on Loot, it literally takes a couple of clicks and you've got your package in your lap.....easy, smooth, unambiguous, uncluttered, functional. Getting enough efficiently trained personnel to man your business, phones, emails and site will also cut down on consumer waiting time and frustration. Your company does not need to be big to be highly productive and effective, a couple of small changes will make your business boom and be noticed in bigger ponds, if that's where you're heading. Other than the delivery fiasko, I was satisfied with the product. I am looking forward to see Sustainable flourish and grow as I believe in your vision and your purpose. Thank you.
Prof Derek Fivaz
Verified Buyer
Very good, and am very satisfied !
Ms Lorimar Campbell
Verified Buyer
I ordered the Sputnik wonder washer and all went well. Sustainable sent regular updates about when the product will be delivered and kept their promise about the timelines. The product works well and I am happy to buy from this company again. Thank you!
Dr Kate Abney
Verified Buyer
Poor customer service and communication, the item I ordered took six weeks and not the specified four. Had I not phoned, I would not have received any shipping or courier info either. The courier company's Web interface also didn't work so it was an absolute guessing game as to when the product was going to arrive. I also requested an invoice to be amended retroactively and had to email numerous times and phoned four times in order for any follow up. I still haven't received my amended invoice and phoned again this morning.
Mr Gerrie Bruyns
Verified Buyer
Not really the best quality. The lid, something is loose inside, looks like a nut. The stand is not a sturdy as the previous one with the aluminum frame. I did log tobrestutn at the time however received no response.
mrs patricia wade
Verified Buyer
Good service
Ms Tracey-Lee Dogon
Verified Buyer
There was a minor delay with the product availability, other than that; a good experience. The product is a Sputnik Washing Machine.
Melanie Gertz
Verified Buyer
Fantastic service!
Estelle Lawrence
Verified Buyer
My only problem was that the product was delivered when I was not at home. Would prefer that I'm called beforehand to set up a time for delivery.
Thanks
Thanks
Mrs Tania Zanon
Verified Buyer
A pleasant shopping experience! I found what I was looking for on the site (which was out of stock at the time due to high demand), was updated regularly about the availability of the product and received it as soon as it was back in stock. Will definitely shop there again!
Dr Rosemary Exner
Verified Buyer
I purchased the Sputnik washer and it has proved to be a big water saving device. Easy to use except for the outlet pipe insert which I found quite difficult to manipulate with arthritic hands.
Mrs Tessa Friederichs Brandt
Verified Buyer
I asked what your return policy was as I wanted to return the item and no one responded to me.
Charmaine Smith
Verified Buyer
Not impressed with service at all. My Sputnik washing machine came with a few problems that prevented me from using it immediately (and still not resolved completely).
When I wrote to the distributors, here in Tokai, Cape Town, the woman who replied told me to bring the machine in so that that they can show me how to use it "so that it doesn't leak" - which was not even the problem that I reported (and I find it bizarre that the client is supposed to drive all the way to the distributor to get the problem looked at).
When I wrote back to say she should read my email again to reply to the right problem, I had no reply from her. Eventually I phoned, and spoke to a colleague of hers, who advised me on how to ATTEMPT to resolve my problems - on my own. This includes:
- Get a new "self-tip" screw from the hardware store to fix the handle of machine to the body (as the screw that was included doesn't work)
- Remove the plug in the bottom of the machine before I tried to fix the water outlet pipe (an omission from the user's guide to the Sputnik, he admitted)
- Not to worry too much about the lug covers not fitting on one side of the frame (nevermind that I can't dismantle and pack away the machine now, as the frame fits so tightly together that I can't get it loose again).
It is two months since I have purchased my product, and still havent attempted at using it because of these issues. It feels like a real waste of my money now.
When I wrote to the distributors, here in Tokai, Cape Town, the woman who replied told me to bring the machine in so that that they can show me how to use it "so that it doesn't leak" - which was not even the problem that I reported (and I find it bizarre that the client is supposed to drive all the way to the distributor to get the problem looked at).
When I wrote back to say she should read my email again to reply to the right problem, I had no reply from her. Eventually I phoned, and spoke to a colleague of hers, who advised me on how to ATTEMPT to resolve my problems - on my own. This includes:
- Get a new "self-tip" screw from the hardware store to fix the handle of machine to the body (as the screw that was included doesn't work)
- Remove the plug in the bottom of the machine before I tried to fix the water outlet pipe (an omission from the user's guide to the Sputnik, he admitted)
- Not to worry too much about the lug covers not fitting on one side of the frame (nevermind that I can't dismantle and pack away the machine now, as the frame fits so tightly together that I can't get it loose again).
It is two months since I have purchased my product, and still havent attempted at using it because of these issues. It feels like a real waste of my money now.
Mrs Juanita De Vries
Verified Buyer
Convenient
Wayne Muller
Verified Buyer
I wouldn't use this provider again
Mrs Alison Benzimra
Verified Buyer
Sustainable.co.za were very friendly and efficient. Would gladly use them again.
Ms Pam Sykes
Verified Buyer
Couldn't complete the purchase because the whole site just hung when I submitted my credit card details. The same thing happened twice.
Ms Gwyn Theron
Verified Buyer
Great service, fantastic products!
About Sustainable.co.za
The motivation for establishing Sustainable.co.za was to make it easy for the average person or household to improve their environmental ‘footprint’. While many people are aware that serious local and global environmental problems exist, and that they are likely to be contributing to them in their daily lives, they have to do substantial research to find out which activities of theirs are the most environmentally damaging, as well as to find suppliers of goods or services which would help them reduce their ‘footprint’.
Few people have the time or inclination for such research, yet with access to the right products and information it is surprisingly easy to live a much more environmentally sustainable life. Sustainable.co.za hopes to help people achieve this by providing the necessary information and eco-friendly products all in one location.
Sustainable.co.za:-
Supplies a wide range of eco-friendly goods to create sustainable lifestyles.
Provides information which alerts people to the local and global environmental situation.
Provides practical guidance on measures to live more sustainably.
Provides information on organizations that provide services linked to sustainable living, such as environmental consultancies and renewable energy expertise.
It is fast becoming apparent that the planet cannot sustain our current lifestyles. We need to make a change. Sustainable.co.za aims to make it easy for the average person or household to improve their environmental ‘footprint’ through the provision of eco-friendly products and online information. To browse the information and products available, or to order products, go to www.sustainable.co.za, or call us on 0861 661 326 or +27 21 701 2028.
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Sustainable.co.za is a Verified Merchant
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