83
Reviews
Reviews
83
Recommend
10 / 10
TrustScore
9.8 / 10
Jade Samantha Blackborow
Verified Buyer
All the ladies were so kind and helpful.
Alex Leadley
Verified Buyer
So nice to have a local retailer operating in amongst all the national Giants in the new Friars Walk development. A great selection of products - somewhere you know you can always find a gift (or a little something nice for yourself ). The staff are friendly and knowledgeable giving an all round pleasant shopping experience.
Aaron Yarwood
Verified Buyer
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Ben Jones
Verified Buyer
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Ashleigh Thomas
Verified Buyer
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Claire Chard
Verified Buyer
The best candles, the fragrances are amazing, very reasonably priced and very hard to choose a favourite!! It's great to be able to buy fantastic quality candles from a local independent store. Make great presents for every occasion. Highly recommend a visit to the Shop in Friars Walk.
Rebecca Chambers
Verified Buyer
Always love popping instore always helpful and even recived a free goodie bag today !! Love it x
Response from The Candle Company
May 18, 2016
Thankyou for your kind comments, Rebecca! We hope you enjoyed your goodie bag! :)
Rhodri Wyatt
Verified Buyer
I suppose for a small unit in a large shopping parade the choice in store is okay, I didn't find staff in store very helpful either. I prefer the yankee retailer in The Newport Arcade, off High Street a much more pleasant shopping experience who may I add also stocks a wider range of candles and other gift items..... sorry my loyalty is elsewhere on this one.
Response from The Candle Company
May 13, 2016
Hello Rhodri, I am sorry to hear that your experience was not satisfactory. Our staff always try to be as polite and helpful as possible, and for a small shop we do try to stock as much as we possibly can. If you would like to private message me to discuss this further, I would be happy to resolve any issue you may have. Feedback is always welcome, and greatly received and we will take your comments on board.
Lucie White
Verified Buyer
I've become a regular customer now and everytime I go they have new range of amazing bath bombs as well as Yankee candles ! The staff are amazingly helpful and happy everytime i go in there ... always walk out feeling happy. looking forward to my next visit xxx
Nadine Phillips
Verified Buyer
An amazing shop with fantastic choice! Not only a fab range of candles ( Angel wings is my fav!) but lovely bath bombs and gifts! Amazing service from all staff and a real gem in Newport!
Sally Harris
Verified Buyer
I am now addicted to these beautiful candles, I went from none to 5 in sixty seconds. Wonderful service in such a lovely shop x
Shelley 'Lily Josie' Harris
Verified Buyer
Never purchased a Yankee candle in my life until this store opened and now I have 1 in my bedroom and 3 downstairs and all of the have the lampshade accessories as they are so pretty! And now anytime anyone gets a gift from me it's a Yankee candle from this store, I won't go anywhere as the staff are so lovely! And I can't wait to try the new bath bombs they sell they look lovely!
Kirsty Vaughan
Verified Buyer
I really enjoy visiting the shop. It smells absolutely stunning and the staff are wonderful, polite and full of knowledge about all of the products. Excellent customer service and high quality items! I always recommend to friends, co-workers and family.
Beth Cawkwell
Verified Buyer
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Elizabeth Heaven
Verified Buyer
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Lisa Dickson
Verified Buyer
I love this shop. The candles are amazing. Well worth the money.
Scott Jeffries
Verified Buyer
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Janice Cook
Verified Buyer
Fabulous Store, I am loving the Easter gift sets and all the new electric melt warmers x
Jo Lightfoot
Verified Buyer
Love it!
Popped in yesterday afternoon and the ladies were very helpful.
I have to admit I love popping into both shops often and it usually means I end up leaving with a little treat for myself ;) heehee.
Love my new Jelly bean scent :D :D
If anyone on here hasn't had the chance to pop to the shop for a nosey then take 5 minutes for yourself. xx
Popped in yesterday afternoon and the ladies were very helpful.
I have to admit I love popping into both shops often and it usually means I end up leaving with a little treat for myself ;) heehee.
Love my new Jelly bean scent :D :D
If anyone on here hasn't had the chance to pop to the shop for a nosey then take 5 minutes for yourself. xx
Response from The Candle Company
Feb 05, 2016
Thankyou very much Jo for such a nice revew. We are glad you enjoy jellybean as much as we do! :)
Claire Scott
Verified Buyer
Unable to take Candle back despite having receipt - this isn't advertised anywhere. Very rude and unhelpful staff member who dealt with me. Very disappointed
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