Hi Gerry, Thank you for your review. We’re so pleased to hear you loved the colour and the luxury feel, Simmer Elite really is a beautiful style. We’re sorry to hear the fit wasn’t quite right for you. Even within “petite” sizing, cap measurements (particularly front-to-nape) can vary slightly between styles, and head shape can also make a difference to how a wig sits at the back. It sounds like this one may simply run a little long for you in that area. As this piece was part of our **Surplus Stock Clearance Sale**, it was listed as non-returnable, but we completely understand how frustrating it is when the fit isn’t perfect especially when everything else about it feels right. If you’d ever like help comparing cap measurements before ordering, we’re very happy to check specific front-to-nape lengths and suggest styles that tend to run shorter and more snug in petite sizing. A slightly smaller average cap or a petite style known for a shorter nape may suit you better. Thank you again for your balanced feedback, it’s genuinely helpful, and we do appreciate you taking the time to share your experience. Best regards, Val Customer Support Valentine Wigs

Hi Elizabeth, Thank you for your honest review. We’re really sorry to hear that Drive hasn’t worked out as you’d hoped. Drive is a longer, high-heat fibre style from the Ellen Wille Perucci collection, and with longer synthetic fibres, tangling can unfortunately happen more easily due to friction (particularly around the nape and collar area). Regular use of a wide-tooth comb and a synthetic fibre conditioning spray can help reduce this, but we completely understand that if it’s tangling “constantly,” it makes it very difficult to enjoy wearing it. In terms of thickness and the fringe falling forward, this style is designed with a fairly generous density and a forward movement at the front. Some customers choose to have light thinning or customisation by a professional wig stylist to reduce bulk and soften the face-framing layers. Thank you again for sharing your experience, feedback like this is helpful for other customers considering the style. Best regards, Val Customer Support Valentine Wigs

Hi Victoria, Thank you for taking the time to leave a review. We’re very sorry to hear that Sun Seven wasn’t quite what you were expecting. The Sun Collection styles from Gisela Mayer are designed to be lighter in density, which many customers like for a more natural, airy feel but if you were hoping for something fuller, it can understandably feel disappointing. Density can be quite hard to judge from photos alone. As this piece was part of our Surplus Stock Clearance Sale, it was listed as non-returnable, which we know can make it more frustrating when the choice doesn’t turn out to be the right one. If you’d ever like guidance before choosing again, we’d be very happy to suggest fuller-density styles within the Gisela Mayer range (or other collections) that may better match what you’re looking for. Thank you again for your feedback it’s genuinely helpful. Best regards, Val Customer Support Valentine Wigs

Hi Caroline, Thank you for leaving your review. We’re glad you liked the style of the Nour wig, but we’re very sorry to hear it didn’t work out as you had hoped. You’re correct that permatese can sometimes appear more noticeable on lighter shades, it’s less visible on darker colours, which can make a difference in how the parting looks. We also understand that cap sizing can vary between collections; Noriko wigs tend to run slightly larger than Rene of Paris, so for those with petite or average head sizes, the fit can feel a bit generous. We appreciate your feedback as it helps us improve our guidance for first-time buyers and head size recommendations. If you’d like advice on a similar style that works well for a petite head and pale blonde shades, we’d be happy to suggest some options for you. Thank you again for sharing your experience. Best regards, Val Customer Support Valentine Wigs