2205
Reviews
Reviews
2205
Recommend
10 / 10
TrustScore
9.7 / 10
EDA C
Verified Buyer
good
NORMA J
Verified Buyer
very satisfied
Response from Medical Care Alert
Apr 21, 2025
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you are very satisfied with your experience. Your safety is our top priority, and it’s wonderful to know that we met your expectations. If you have any further comments or suggestions, please don’t hesitate to reach out. We look forward to serving you again soon!
RALPH M
Verified Buyer
I looked at many options for the older lady I care for and I'm super happy I chose Medical Care Alert! Very nice people. The system works great in our rural location!
Response from Medical Care Alert
Apr 16, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that our Medical Care Alert system is working well for you and the person you care for, especially in a rural setting. It’s our goal to provide reliable services and exceptional support to our customers, and it’s great to know we could meet your needs. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
LISA C
Verified Buyer
The customer service person was very helpful and kind
Response from Medical Care Alert
Apr 16, 2025
Thank you for taking the time to leave us such a positive review! We're delighted to hear that our customer service representative was able to assist you effectively and provide the kindness you deserve. We strive to create a welcoming and helpful environment for all our customers, and your feedback confirms that we are on the right track.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your support!
CHRISTINE A
Verified Buyer
I accidentally pressed the emergency line and was connected immediately. There was no emergency and the call center was very helpful in relieving my stress over the incident.
Response from Medical Care Alert
Apr 14, 2025
Thank you for taking the time to share your experience with us! We're glad to hear that our emergency response center staff were able to assist you and alleviate your stress, even in an unexpected situation. Your safety and peace of mind are our top priorities. If you ever need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Medical Care Alert!
JUDY J
Verified Buyer
Accidentally hit the button and then someone immediately responded. I let them know I was ok and then they spoke to me and hung up. Great!
Response from Medical Care Alert
Apr 13, 2025
Thank you so much for taking the time to share your experience! We're glad to hear that our team was quick to respond and that you felt reassured after the accidental button press. Your safety is our top priority, and we’re here whenever you need us. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
MARY D
Verified Buyer
Answered quickly and professionally.
Response from Medical Care Alert
Apr 13, 2025
Thank you so much for your kind words! We're glad to hear that you had a positive experience with our team. We strive to provide quick and professional service to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback!
BELLE
Verified Buyer
The person who helped me was conscientious and really followed up with me about the system. When the system arrived, my mother in law was able to set it up with absolutely no help, which I had been worried about. Our whole family had a good experience.
Response from Medical Care Alert
Apr 13, 2025
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our team was able to assist you and that your mother-in-law found the Medical Care Alert system easy to set up on her own. It’s wonderful to know that your whole family had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
SUSAN C
Verified Buyer
Everyone seems to very nice.
Response from Medical Care Alert
Apr 13, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. Providing excellent service and a welcoming atmosphere is our top priority. We look forward to serving you again soon!
Richard J
Verified Buyer
Excellent customer service.
David S
Verified Buyer
ex cellent
Warren L
Verified Buyer
Always helpful and answers question. Great service!
Response from Medical Care Alert
Mar 20, 2025
Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful and that your questions were answered promptly. Your satisfaction is our top priority, and it’s wonderful to know that we’re meeting your expectations. If you need anything else, please don’t hesitate to reach out. We look forward to serving you again soon!
NANCY G
Verified Buyer
Used customer service, very responsive and helpful.
Response from Medical Care Alert
Mar 20, 2025
Thank you so much for taking the time to share your experience with our customer service team! We're thrilled to hear that you found them responsive and helpful. Our team is dedicated to providing the best support possible, and it's always rewarding to know that our efforts make a positive impact.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
JENNIFER M
Verified Buyer
After my mom had a stroke and she was going home they were very helpful and kind and courteous. They shipped right away. Super easy to set up. About a week after we received it my mom accidentally pushed the button and it alerted me and my brother and they instantly alerted ems. I couldn’t get ahold of my mom (volume on phone was turned all the way down) on my way to her house I called them and they answered right away letting me know. I would definitely recommend.
Response from Medical Care Alert
Mar 20, 2025
Thank you so much for taking the time to share your experience with us. We are truly sorry to hear about your mom's stroke, but we’re glad that our team could provide the support you needed during such a challenging time. It’s wonderful to know that our service was able to assist you and your brother when it mattered most.
Your recommendation means a lot to us, and we are grateful for your kind words about our shipping and customer service. We’re here to help, and we’re committed to ensuring the safety and peace of mind for you and your loved ones.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Wishing you and your mom all the best.
DR T
Verified Buyer
The personnel were very helpful
TANYA W
Verified Buyer
I was told that there would be no charge for the new unit as the old one failed to work. Is that correct?
JAN B
Verified Buyer
Always so helpful and quick. Wish the clip was a little more sturdy, on our second one,
DEBI S
Verified Buyer
Arrived on time. Easy set up. Confirmation worked perfect.
Response from Medical Care Alert
Feb 10, 2025
Thank you so much for your positive feedback! We're thrilled to hear that your experience was smooth and that everything arrived on time. We strive to make the setup process as easy as possible, and it's great to know that our confirmation system worked well for you. If you have any other questions or need further assistance, feel free to reach out. We appreciate your support!
LINDA L
Verified Buyer
Very helpful, prompt response. Great customer service all around!
Response from Medical Care Alert
Feb 10, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. Our goal is always to provide prompt and helpful support, and it's wonderful to know we met that standard for you. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
KARYL J
Verified Buyer
my call was answered quickly, they helped me update my contact information and it was easy.
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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