2232
Reviews
Reviews
2232
Recommend
10 / 10
TrustScore
9.7 / 10
BARBARA S
Verified Buyer
Customer service extremely courteous and helpful
Gabrielle O
Verified Buyer
Customer service was very helpful and informative and my replacement batteries arrived very quickly.
Response from Medical Care Alert
Jul 07, 2025
Thank you so much for your positive feedback! We're thrilled to hear that our customer service team was able to assist you effectively and that your replacement batteries arrived promptly. We strive to provide the best possible experience for our customers, and it's rewarding to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Medical Care Alert!
JAYNE W
Verified Buyer
It was nice to have English speaking ppl to help!
Response from Medical Care Alert
Jul 07, 2025
Thank you so much for your kind words! We're thrilled to hear that our English-speaking staff was able to assist you effectively. As you may know, all of our agents are based in the United States, and are EMT/EMD Certified which means they are trained in medical dispatching. And unlike other companies in our industry, we have never allowed our dispatchers to work from home, subjected to distractions and other things that can take their focus off of the job at hand. Our team is dedicated to providing the best possible service, and it's wonderful to know that you had a positive experience. If there's anything else we can help you with in the future, please don't hesitate to reach out!
MICHELLE B
Verified Buyer
I had a positive experience with Debbie who helped me with my moms security necklace.
Response from Medical Care Alert
Jul 02, 2025
Thank you so much for taking the time to share your positive experience with Debbie! We are thrilled to hear that she was able to assist you with your mom's Medical Care Alert necklace. Our team is dedicated to providing excellent service, and it’s wonderful to know that Debbie made a difference in your experience.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
MARY R
Verified Buyer
Everyone is very pleasant to talk to and work with
Response from Medical Care Alert
Jul 02, 2025
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our team pleasant to talk to and work with. Your feedback means a lot to us, and it motivates us to continue providing excellent service. If there’s anything else we can assist you with or improve upon, please don’t hesitate to let us know. We look forward to serving you again!
FRANCES M
Verified Buyer
Great service.
Response from Medical Care Alert
Jul 01, 2025
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon! If you have any suggestions or need assistance, feel free to reach out.
TODD S
Verified Buyer
Very easy to add additional contacts to my account by email.
Response from Medical Care Alert
Jun 30, 2025
Thank you for your positive feedback! We're glad to hear that you found it easy to add additional contacts to your account via email. If you have any further questions or need assistance, feel free to reach out. We're here to help!
PATRICIA L
Verified Buyer
Had a good experience with the person I spoke with.
JOSEPH S
Verified Buyer
my brother who I am his carfegiver, lost his alert. They replaced it fast
Response from Medical Care Alert
Jun 30, 2025
Thank you for taking the time to share your experience with us! We're glad to hear that we were able to quickly replace your brother's alert. Providing prompt service is important to us, especially when it comes to the well-being of our customers and their caregivers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!
Lo A
Verified Buyer
We/family have been very happy with your device and service. This was purchased for my mother who lives alone. The one thing I find frustrating is that we don’t get verification that EMS etc have arrived and we can’t always have contact with them.
RUTH S
Verified Buyer
I was very pleased with the Medical Care Alert customer service I received. Everyone I talked with was pleasant, helpful and knowledgeable.
LOUISE M
Verified Buyer
Thank you for helping me regarding my belt clip holder
JOLENE H
Verified Buyer
Still waiting for my watch!
RICHARD F
Verified Buyer
Our family purchased the Smartwatch for my Mom as she is getting older and living in a large 4 bedroom house with the steps to the bedroom. She is very happy with the watch and has the comfort knowing she can call for help if she falls. The rep we worked with (Debbie) was very helpful guiding me through the Smartwatch features and next steps on registration. The watch came in a few days along with paperwork to get started. The whole process was very streamlined.
Response from Medical Care Alert
May 27, 2025
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your mom is enjoying her new SmartWatch PRO and that it provides her with an added sense of security in her home.
It’s great to know that Debbie was able to assist you effectively and make the sign up process smooth and easy. We strive to provide our customers with not only quality products but also excellent service, and it’s rewarding to hear that we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words, and we wish your mom many happy and safe moments with her smartwatch!
NANCIE B
Verified Buyer
Wonderfully kind and helpful!
Response from Medical Care Alert
May 23, 2025
We’re thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and it’s wonderful to know that we were able to assist you. Thank you so much for your kind words! If you need anything else or have any questions in the future, please don’t hesitate to reach out!
SHERRY B
Verified Buyer
They were very professional and helpful. Made sure everything was working and that my mother was set up and now safe.
Response from Medical Care Alert
May 20, 2025
Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and helpful. Ensuring your mother’s safety and comfort is our top priority, and we're glad we could assist in setting everything up for her. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
ELSIE E
Verified Buyer
I was pleased with the quick response and an answer to my problem!
Response from Medical Care Alert
May 20, 2025
Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with our quick response and the solution to your problem. Your safety is our top priority, and it's always rewarding to know that we met your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Medical Care Alert!
MARILYN R
Verified Buyer
I was pleased I could come to your Livonia office and spend time with Cameron Stapp to decide which Medical Alert was best for me. Also I spoke with Lisa on the phone who was very helpful too. I am pleased with the Medical Alert and the modern technology to keep me safe on the go and in my home. I read all the instructions and got questions answered by customer service. Cameron filled out
the necessary information to be kept on file in an emergency on the computer. I gave a brochure to the receptionist at Meadowbrook Commons in Novi if a resident enquires about a Medical Alert and I would get a free monthly payment for a referral.
the necessary information to be kept on file in an emergency on the computer. I gave a brochure to the receptionist at Meadowbrook Commons in Novi if a resident enquires about a Medical Alert and I would get a free monthly payment for a referral.
Response from Medical Care Alert
May 20, 2025
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your visit to our Livonia office and your interactions with Cameron and Lisa were helpful in selecting the right Medical Care Alert system for you.
It’s great to know that you feel confident in the modern technology we offer to keep you safe both at home and on the go. We strive to provide thorough support and ensure our customers have all the information they need, so it’s wonderful to hear that our customer service team was able to assist you with your questions.
We truly appreciate your referral to Meadowbrook Commons and your willingness to share our services with others. And you are smart to take advantage of our "Friends and Family" referral program where you both get one free month of service added to your subscription for your referrals! Your support means a lot to us, and we’re here to help you anytime you need assistance.
Thank you once again for your kind words and for choosing Medical Care Alert!
PRISCILLA K
Verified Buyer
Very good customer care
Response from Medical Care Alert
May 13, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer care team. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best possible support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Patricia G
Verified Buyer
A great experience! And an even more great product. I am so happy with my new Medical care alert. I am so happy that I don’t have to wear it around my neck.
Response from Medical Care Alert
May 12, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience and are enjoying your new Medical Care Alert HOME & AWAY MINI device. It's fantastic to know that the design suits your needs and provides you with peace of mind. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate you as a long term client with us!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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