2152
Reviews
Reviews
2152
Recommend
10 / 10
TrustScore
9.7 / 10
JUDITH S
Verified Buyer
No doubt, at 75 years old, I feel much safer knowing I have this service. The customer service reps that assisted during the purchase...and later, activation, were some of the best I have dealt with. I do wish the watch came in a design more suited for a woman. [Necessarily], it is large - nearly too much for a woman and the watch band, while adjustable, must be shortened so much to accommodate a smaller wrist, the excess length gets caught in coats and long sleeves. Still, I will wear it for peace of mind.
LILLIAN R
Verified Buyer
Debbie Elie is very professional, smart, efficient, helpful. I look forward to using the device. Just got it activated yesterday. Best, lr
BARBARA M
Verified Buyer
excellent customer service.
HEATHER S
Verified Buyer
Good service
PAUL P
Verified Buyer
great
BETTY W
Verified Buyer
staff for sales and setup performed well
only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule
only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule
Response from Medical Care Alert
Aug 26, 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that our sales and setup teams performed well during your experience. We apologize for the inconvenience caused by the shipping delay with USPS, which resulted in a longer delivery time than expected. We understand how this could have impacted your installation schedule, and we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience in this matter, and we will strive to improve our shipping processes to prevent similar issues in the future. Thank you for bringing this to our attention.
ROBERT K
Verified Buyer
I'm very happy with it
JOANNE F
Verified Buyer
got a great deal on the MINI
ALLEN H
Verified Buyer
No issues with medicare. My premium is taken out monthly. My benefits have worked out great and medicare follow up with explaination of benefits come quartly.
CAROL W
Verified Buyer
Everyone has been very helpful and have answered all questions we have asked.
MARY Z
Verified Buyer
Everyone was very nice. I still don't understand why we had no choice but to upgrade our device. I just hope that if my mother would prefer the old one back that she could still get it. Personally, I'm glad that this unit will work during a power outage, but my mom says the alarm is heavy and uncomfortable around the neck.
JOAN P
Verified Buyer
Excellent service professional caring kind and everything on time set up easy and great price thank you for peace of mind with my 90 year old mom.
CAROL A
Verified Buyer
I was pleased with the customer service I received and now am getting used to the watch itseld. My only wish is that there was something smaller for women rather than the big black item I am currently wearing.
KATHLEEN
Verified Buyer
Very easy to get set up; working great so far. I like some of the aps, walking, heart rate, and ability to call your people notifications.
CRISTINA K
Verified Buyer
The customer service representative was very kind & extremely helpful. She sent a replacement product which remedied our issues
LOTTIE M
Verified Buyer
very good experience.
MARK C
Verified Buyer
Lori and Darrell in customer service have been a delight to work with. You just don't get old fashioned customer service like this anywhere else.
SEBBY M
Verified Buyer
Excellent service.
FRANCES M
Verified Buyer
The person I spoke to was very helpful and answered all my questions.
She even called me back to clarify a question I had.
She even called me back to clarify a question I had.
BEVERLY K
Verified Buyer
Awesome response & service!!
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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