3912
Reviews
Reviews
3912
Recommend
10 / 10
TrustScore
9.9 / 10
Reagan M
Verified Buyer
Came quick and as expected!
Elizabeth M
Verified Buyer
I had purchased a hood and T5 bulb, but the bulb arrived broken. The customer service rep would not believe me and made me develop a video showing that I was smart enough to install a lightbulb. I have spent may thousands of dollars at your business, and have never once requested a return or refund. I ask for a replacement bulb, a single time, and I am essentially told that either I am a thief, or I am too stupid to plug in a lightbulb. Either way, I can buy the same stuff for cheaper with free shipping at big box stores, who give refunds to excellent customers without a video production. I had been supporting Pangea as a small business but I dont feel you are loyal to your customers. I am grateful that the bulb was finally replaced but it makes me hesitate to order again.
Response from Pangea Reptile LLC
Oct 13, 2023
Elizabeth, I am sorry this happened to you. We have to ask the customer for proof of damage for claims on our end. It is not that we do not believe you, but how we are able to process the claim is to provide evidence, the best being a quick video of the item not working. I am sorry this is a hassle for you but it is a necessary step we must take as a requirement from our vendors.
Thank you for understanding and I hope that our service was satisfactory to you.
Terrell T
Verified Buyer
Great. Nice and and clean.
Joel B
Verified Buyer
Great products
Christy M
Verified Buyer
Great service as always!
sandra r
Verified Buyer
Fast shipping
Richard D
Verified Buyer
Excellent service, I was shocked at how fast everything arrived and the great price that I got the rack for.
Carla G
Verified Buyer
Gorgeous cork rounds! Fast shipping packing was excellent!
Lindsay A
Verified Buyer
Great prices and fast delivery. Very impressed!
Jamey C
Verified Buyer
Great customer service. But my bugs have still not arrived. They were supposed to get here last Wednesday. Now it's Tuesday. I requested a different shipper and now this is the 2nd batch of late, dead bugs. A waste for you, me and the insects.
Robin B
Verified Buyer
It has been a week and it hasn’t shipped yet, so I don’t have a reference for a comment yet. Currently out of food and will head to pet store this weekend to tie me over.
Steven m
Verified Buyer
Got email when products I wanted were in stock ordered 2 and they came very quick
Kevin P
Verified Buyer
Thank you for the fast delivery! My reptile will love his new climbing tree!
Christine B
Verified Buyer
Ordered a UVB bulb that I can’t seem to find in stores near me. The order shipped quickly and the bulb was carefully packed. I was worried about the shipping since carriers seem to be rough with packages, but it worked perfectly thanks to how the bulb was packaged. Thank you!! I will definitely be back.
Lindsay T
Verified Buyer
Quick shipping and everything arrived in perfect condition.
Joshua A
Verified Buyer
Good price and fast shipping. Very satisfied
Shawn V
Verified Buyer
Fast shipping. The cork bark we ordered was bigger and nicer than expected.
Jayson S
Verified Buyer
Great product
Tyler L
Verified Buyer
Outstanding inventory selection. Shipped fast and arrived on time and undamaged.
Russell G
Verified Buyer
My dragon was sad and all his days were darkened. He no longer wanted to frolic with the roaches and crickets, instead seeking the solace of his cave. The long box arrived and behold the sun! The dragon was once again happy and bright
About Pangea Reptile LLC
At Pangea Reptile LLC, we are passionate about providing the best products and information for reptile enthusiasts. Our mission is to support the care, breeding, and enjoyment of reptiles and amphibians through high-quality supplies and resources.
We offer a wide range of products, from innovative food options to essential habitat supplies, all designed with the health and happiness of your reptiles in mind. We believe that every reptile deserves a great home, and we are dedicated to helping you create the perfect environment for your pets.
Our team consists of reptile lovers who understand the unique needs of these fascinating creatures. We strive to share our knowledge and expertise with fellow enthusiasts, ensuring you have access to the best care practices.
Join us at Pangea Reptile, where your passion for reptiles meets our commitment to quality and service. Together, let's create a thriving community for reptile lovers everywhere!
Visit Website
We offer a wide range of products, from innovative food options to essential habitat supplies, all designed with the health and happiness of your reptiles in mind. We believe that every reptile deserves a great home, and we are dedicated to helping you create the perfect environment for your pets.
Our team consists of reptile lovers who understand the unique needs of these fascinating creatures. We strive to share our knowledge and expertise with fellow enthusiasts, ensuring you have access to the best care practices.
Join us at Pangea Reptile, where your passion for reptiles meets our commitment to quality and service. Together, let's create a thriving community for reptile lovers everywhere!
Pangea Reptile LLC is a Verified Merchant
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